Hello,
I am a part-time domain keeper and web site developer. I have about 50 domains and 3 web sites in my Godaddy account. Recently the following things have happened to my account and not able to access my account, as well Godaddy is not able to help me in resolve this Issue.
What are my options and how and where do I get assistance to regain access to my account. All these domains and web sites are at least 3-10+ years old in my account.
I received the following order of emails in last three days.
1) Two-Step Verification has been enabled ( I never enabled two-step verification, this was the start, as I can’t login into my account as well Godaddy do nothing about this unless they have the pin)
2) One or more domains you're monitoring were Unlocked. (They unlocked the premium domains from my account)
3) Your domain registration change is pending. (Godaddy can’t help as I don’t have the pin from two-step verification)
4) Thanks for calling. Let us know how Cody did. (seems like they started call Godaddy to change things and they are helping them)
5) Stopped receiving emails from Godaddy ( they have changed the Account name and Email Associated with account)
I called Godaddy lot many times and received the same old response as they can’t help if I don’t have two-step verification pin.
I applied to disable two-step verification but received mail saying that can’t communicate with emails which are not associated with account.( they have changed the account Name and email on my account)
I tried to change the email and account name using the changeupdate.com, but no response on this or acknowledgement.
I am really worrying about the domains and web sites in my account and I need to know my legal rights and how to proceed further on this situation.
Let me know if you need more information.
Please guide me in this regards to regain access to my account, domains and web sites.
Regards
I am a part-time domain keeper and web site developer. I have about 50 domains and 3 web sites in my Godaddy account. Recently the following things have happened to my account and not able to access my account, as well Godaddy is not able to help me in resolve this Issue.
What are my options and how and where do I get assistance to regain access to my account. All these domains and web sites are at least 3-10+ years old in my account.
I received the following order of emails in last three days.
1) Two-Step Verification has been enabled ( I never enabled two-step verification, this was the start, as I can’t login into my account as well Godaddy do nothing about this unless they have the pin)
2) One or more domains you're monitoring were Unlocked. (They unlocked the premium domains from my account)
3) Your domain registration change is pending. (Godaddy can’t help as I don’t have the pin from two-step verification)
4) Thanks for calling. Let us know how Cody did. (seems like they started call Godaddy to change things and they are helping them)
5) Stopped receiving emails from Godaddy ( they have changed the Account name and Email Associated with account)
I called Godaddy lot many times and received the same old response as they can’t help if I don’t have two-step verification pin.
I applied to disable two-step verification but received mail saying that can’t communicate with emails which are not associated with account.( they have changed the account Name and email on my account)
I tried to change the email and account name using the changeupdate.com, but no response on this or acknowledgement.
I am really worrying about the domains and web sites in my account and I need to know my legal rights and how to proceed further on this situation.
Let me know if you need more information.
Please guide me in this regards to regain access to my account, domains and web sites.
Regards