I haven't been in the office for a week. It's my first day back. I really don't know and wouldn't be able to comment if I did. I can say that we haven't had any security breaches on our site and it seems really unlikely that any name would be stolen from an account with us. We have excellent security and checks in place.
That doesn't mean that someone with access to the account may not take the domain, ex business partner, spouse, employee, etc.
We also have various ways set up to help people recover stolen domains if something were to happen.
I really don't know what happened here but in general it is really hard to steal a domain from an account with us. Even with an account holder using lax security on their end, we still have layers of security on our side we utilize behind the scenes. We offer various additional layers of security such as DTVS, Protected registration, 2FA, etc that in tandem make it next to impossible to lose a domain with us.