I'm currently waiting on a response from Freenom's support about my domains.
I've had domains registered with them for years, and use to boast about them offering free domains and affordable prices. Most recently over the past year, I've come to learn how horrible their support is - I think someone could honestly write a bot that does a better job than their canned responses that are irrelevant, or just untimely - I couldn't imagine someone on a production server waiting 3-7 days for a response about why they decided to screw up their domain name.
Recently I've had a couple of domains marked as "suspended" and when I asked about them they gave me a canned response saying it could be one of several reasons -- none of which were applicable to my sites. They seem to be unable to give me an exact or actual reason as to why my domains were suspended.
Another huge issue I just noticed today was that one of my domains I've had for 7 years with them simply doesn't exist in my dashboard anymore. This is highly alerting, and ridiculously frustrating that it almost makes me want to throw some money to have an international call with them, although I doubt much would come from it. It makes me question their service, ethics, and possibly wonder if their employees are getting away with doing things like this to make some additional profit on the side?
The most frustrating part is that these domains that have had years of SEO, reputation, and authority worked into them are now simply gone and taken from me without any form of contact or warning, and now they're actually being abused against their TOS -- both sites are leveraging the SEO value that these sites had to now squat and forward traffic to other sites.
I'm not sure that I could take legal action against them, but I would love to. If I had any proof of loss of revenue from these actions I'm sure I would have a case, but unfortunately, I do not have such proof. SEO value is arbitrary w/o numbers and an income stream to back it.