Atom.com's latest activity
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Hi everyone, a quick update on today's incident. The platform was hit with a DDoS attack. We see attacks like these almost daily, and our systems typically mitigate them automatically without any impact. Today's attack took about 17 minutes to... -
Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for the ongoing feedback on our landing pages and site UX. We read all of it. A fair amount of it has already been incorporated. We are rebuilding these pages to be leaner and more focused. Less clutter, fewer competing options on a page...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Hi everyone, we've seen the questions regarding WLM, so let us clear this up and share the context behind the change. First, the date. The correct deadline is October 6. The notice on the settings page briefly showed September 30, which was...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for flagging this. Under our Partial Exclusivity Policy, the marketplaces where you can list a Premium domain yourself are Afternic and Spaceship. Collectively, they offer fairly wide coverage across major registrars. We also keep...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for sharing. This was a temporary issue with one of our downstream providers and should now be resolved. If you're still seeing any issues with the logos, please let us know and we'll take a look.
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for the suggestion, this was a fair point. We've now added a visual indicator on your dashboard showing which domains have a delisting request in progress and how many days remain until removal. This should eliminate the guesswork on...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for flagging. Running both private and public auctions was creating confusion for sellers, so we simplified to a single format and decided to retire private auctions. You can still list your domains in our public auction events, which...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for the detailed post. This is not the experience we want any seller to have. To be direct: the communication side of this one was not handled correctly. Our negotiation team typically engages buyers within a few hours of an offer, and...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Hi everyone, apologies for the performance issues over the past several days, and thank you for the detailed reports. We have seen a recent increase in sustained DDoS and scraping/botnet attacks, and we've deliberately tightened our Cloudflare...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Hello, just to clear up any confusion: our partnership with Hilco Digital regarding UPM remains fully active and has not ended. We have adjusted certain listing, onboarding, and negotiation processes to improve efficiency, but these operational...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Quick update for those seeing slowness on Atom.com: we're experiencing intermittent slowdowns as a result of increased traffic from stepped-up marketing investment behind our Black Friday event, along with some caching updates in progress. We've...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for flagging this. We were running an A/B test that caused some inconsistent behavior on certain search results. That's been corrected, and any remaining pages or keywords will resolve on their own within the next 24 hours as the cache...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Thanks for flagging this. To clarify a few things: All Premium listings have already been synced. Plus listings are in the process of being rolled out (this should complete in the next 1-2 days). Standard listings and any Make Offer listings...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Appreciate the thorough stress testing in this thread, John's especially. Several of the changes we've shipped today came directly from it. Since there's been a lot of discussion about how this feature works, here's a full rundown of the...
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Atom.com replied to the thread Atom / Atom.com - Marketplace (formerly Squadhelp).Fair questions, and we did dig in on this. Inquiries on your portfolio are down over the past few weeks - that's real, we're not disputing it. A few weeks is a short window for portfolio-level offer flow, though, which is naturally lumpy -...
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