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  1. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Sharing my responses below: Potential for conflict of interest can never be reduced to zero - by any platform. There can also be a theoretical conflict of interest with internal staff members reviewing your names, especially if some of those reviewers happen to be domain investors. Our goal as...
  2. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    We typically do not respond to specific incidents like this in a public forum, however since you have made a public accusation, it is important to set the record straight: 1. The name Genius / Analysis / com was submitted to the Marketplace on April 24 (05:56am CST). 2. Your name Genius /...
  3. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    This is a great idea. We will add this to our product roadmap for development. There are several other features that are currently in the queue - so this may take some time to build. Let me clarify a few things that might clear up some confusion about views, likes and Basic/ Basic Plus...
  4. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Hi everyone, apologies for the performance issues over the past several days, and thank you for the detailed reports. We have seen a recent increase in sustained DDoS and scraping/botnet attacks, and we've deliberately tightened our Cloudflare protections in response. During active attack...
  5. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Thanks for the feedback. Just to clarify, there are two separate timelines in a negotiation: the window for accepting an offer, and the window for completing payment after both parties have agreed. For the payment window, we’ve intentionally kept it tight because it prevents deals from...
  6. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Thanks for everyone's feedback regarding Domain Talk! We’ve now added Domain Talk generation and deletion capabilities directly within the dashboard, so you can easily remove any audio you don’t find suitable. You can also regenerate the audio by providing additional context—such as...
  7. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    The information shared is unfortunately not accurate. We welcome constructive criticism, but if the information is not factual, it is unproductive for everyone involved. "Eteria" was approved by SH on September 16 but was rejected by you because you did not agree to the approved price...
  8. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Hi everyone, Since there has been quite a bit of discussion and feedback related to the recent changes, I wanted to provide a quick update and a recap. First of all, the purpose of these changes is not to add an additional line of revenue for SH. The goal is to continue to build deeper and...
  9. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Hi everyone, we've seen the questions regarding WLM, so let us clear this up and share the context behind the change. First, the date. The correct deadline is October 6. The notice on the settings page briefly showed September 30, which was outdated copy on our end. That has been corrected...
  10. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Thanks for the detailed post. This is not the experience we want any seller to have. To be direct: the communication side of this one was not handled correctly. Our negotiation team typically engages buyers within a few hours of an offer, and seller questions should get a clear answer the same...
  11. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Thanks for the feedback. We’ve updated this so your display preferences are now remembered automatically. If you leave the Pricing tab with columns expanded, it will stay that way on future visits and page reloads.
  12. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Great question. Time spent on landers is measured by how long the page stays open in a visitor’s browser. We track this through periodic pings sent from the browser back to our servers. If a visitor leaves a tab open, we have a timeout mechanism built in - so after a certain period of...
  13. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Thanks for your feedback. We just announced our new Bulk Portfolio Management tool which is designed to give you a far more flexible way to update your portfolio. Using this tool you can also set Min Offer amounts at individual domain level. The tool can be accessed from the top of the new...
  14. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    This is temporary since we are upgrading our search technology. The database should be available again later this month.
  15. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    @Peak.Domains Thanks for your feedback. We have looked into this closely and are re-evaluating our processes. Here is some additional context about our current policies and what we plan to do going forward: 1. We often have situations where a domain was previously submitted for review by...
  16. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    Thanks for sharing the feedback regarding Basic Plus listings. As a background, we've always had a small percentage of our Basic Plus listings searchable in the Premium Marketplace (if they received certain number of contest likes). The recent change allows for an additional vetting process for...
  17. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    This is great feedback. Intact, we have started tracking our team's performance on the following levels: Sell Through Rate by Reviewer: This metric allows us to offer incentives to the reviewer who delivers the best sell through rate for names they approved. Sell Through Rate by Logo Designer...
  18. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    We have now added the option to purchase the coins from your Contest balance as well as your Marketplace balance. This feature should now be available in your Purchase Coins page. Unfortunately at this stage we are unable to reduce the minimum number of coins below 5 due to payment processing...
  19. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    @Cdomains These are some very serious allegations. Have you reported these issues along with the specific examples to the team? It would be extremely easy for us to see who has listed the domain in the Marketplace and determine if there is a pattern of misuse. Based upon your recent post (as...
  20. Atom.com

    Atom / Atom.com - Marketplace (formerly Squadhelp)

    First off, thank you everyone for the feedback, both positive and critical. We genuinely do read these threads closely, and while we may not respond to every comment, the feedback is valuable to us. That said, some of the conclusions being drawn in this thread don’t fully reflect the broader...
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