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I've got to vent. Did anyone else get this? Today I received an unsolicited message to my email address of record with Register .com.
It claims an "End of the Year Sale $0.50 Domains .com .net. .org .biz .info" Nowhere does it say for new customers only, as you can see.
Well I clicked through the "Get Started" link, signed in, and the short story was that for one domain the cart total was $38, not 50¢. Tried it several times, different ways, always the same. So I chatted with the live chat window thing, here's the unedited transcript of exercise in futility:
Hello! Please wait just a moment and a specialist will be right with you! We can help you save additional money off your order when you bundle services. Ask your specialist for details. A Register.com specialist will be with you in approximately 0 minutes 3 seconds. You are 1 in line.
You are now chatting with 'Rob A' Register.com. Can I please have your name and phone number in case we are disconnected?
you: I am responding to the email I received regarding 50¢ domains. Instead, I am charged $38?
you: *1 year domain registrations only. Premium domains, multi-year registrations, and domain renewals are not eligible for this offer. Offer cannot be combined with any other promotional offers. Customers on a monthly billing cycle will be billed every 4 weeks.
Rob A: You seem to have just perhaps gone to the site for this. *You would need to click through the link in the email provided so the special promotion code gets entered into the cart
Rob A: Also if you already have an account you will not be able to use this special as it is for new customers only
you: Email DOES NOT SAY FOR NEW CUSTOMERS ONLY.
you: ANYWHERE
Rob A: Sorry. *As far as I am aware it is for new clients only
Rob A: I would suggest you contact our support center at 888-734-4783 or (902) 749-5918 or *fill out either the international callback or email option at https: //www.register.com/customersupport/contact.rcmx so we can review the account and see if they can assist. I do apologize for the inconvenience.
Rob A: Was there anything else I could assist you with today?
you: Well, please let them know I am transferring any existing domains to godaddy, who have not lied to me about promotions. thanks!
you: And, for your information, the email was sent to my existing email address that exists for my register.com account only, so why would I receive a new customer offer at an existing customer's email address???
you: I will be posting this dissappointment on namepros.com
Rob A: We never lied to you and I am very sorry you feel that way and I am also sorry you are not trying the option I provided to you to see if we could resolve this issue for you as well. As stated above, I thought it was for new clients only.. It may not be I hope the rest of the holidays are good for you. *Thank you for contacting register.com
Chat session has been terminated by the site operator.
This is a blatant case of bad existing customer relations for 1) Sending a misleading or outright wrong email to an existing customer, 2) Failing to provide any meaningful customer support through the customer support chat. I will not go through any further hassle, if they have not figured out that they're pissing off their customers with this stuff at this point, I'm not going to jump through hoops to let them know it. ByeBye Register.
Thanks, I think I feel better now.