GoDaddy sucks, again

MasterOfMyDomains · Apr 16, 2014

What a bunch of pricks. I wanted to transfer a .net from goodady to namesilo. I had to remove domainsbyproxy bullsh!t so namesilo could email me, not domainsbyproxy. So i deleted privacy, then had to change the contact info in my control panel. I guess when i did this I agreed to the godaddy change of registrant policy. So its locked at godaddy for 60 days, as per the policy. I want every name out of godaddy and the first transfer fails. So I guess I have to change all the contact info,technical,billing,registrant, then wait my 60 days. Now i have to renew at their prices. I wont give them the pleasure, let it drop.

Maybe I only need to change the email adresse in my godaddy acct,so namesilo can send the request to the administrative contact email, anyone got any ideas?

Yup goodaddy reg a name for 99cents then bend over rover, let bob parsons take over

--------------------------------------------------------------------------------------

==========================================
REGISTRAR TRANSFER DENIED
==========================================

Dear Poor Unsuspecting Customer,

The transfer you requested has been declined because you opted-in to a transfer lock for 60 days when you agreed to the GoDaddy Change of Registrant policy.

For security reasons, when you change the registrant's first name, last name, or organization name, you consent to a 60 day lock on transferring the domain name. Because you have provided your consent, Section 3(6) of the ICANN Policy on Transfer of Registration between Registrars permits us to decline your transfer request.

http://www.icann.org/en/resources/registrars/transfers/policy-01jun12.htm

If you feel the lock was initiated in error, you may contact [email protected] to request a review.

Regards,
Domain Services
GoDaddy

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Copyright (C) 1999-2014 GoDaddy. All rights reserved.

--------------------------------420Dawg---------------------------------------

---------- Post added at 10:19 PM ---------- Previous post was at 10:09 PM ----------

This is what namesilo said happened

2014-04-15 20:45:22

Retrieved [email protected] as the Administrative Contact Email.

Where did they get that administrative contact info fromÉ
effing question mark. I sent an email to admin contact at myname at domainsbyproxy and got it right away

2014-04-15 20:45:22

We have emailed the current administrative contact for *****.net to get their necessary approval to transfer the domain to your NameSilo account. The person who receives email at [email protected] has until 2014-04-29 to approve the request or else it will be considered as being declined and the domain will not transfer.
If [email protected] is not an email address that is actively monitored, please change the administrative contact email address with the current registrar for this domain. Once the new email account is reflected in WHOIS, click the link to Re-Send the Administrative Email from within the Transfer Manager of your NameSilo account.

[email protected] what email is this

In my information it says technical contact is ....

Administrator

Registration Private
Domains By Proxy, LLC

DomainsByProxy.com
14747 N Northsight Blvd Suite 111, PMB 309
Scottsdale, Arizona 85260
United States

Tel +1.4806242599
Fax +1.4806242598
MY*DOMAIN*[email protected]

why was the request sent to a different adresse than my domainsbyproxy one. Now I have cancelled my private registration, to bad bob says bend over

And to change the technical contact info, you need to remove privacy, and once you do, its gone

---------- Post added at 10:42 PM ---------- Previous post was at 10:19 PM ----------

We did not process your transfer request since it appears solar****.net is currently configured as a private registration. We were able to ascertain this information since the administrative email associated with this domain is currently set as SOLAR*****[email protected]. This is a known private registration for GoDaddy (or GoDaddy reseller), and they either do not allow domain transfers for domains using their privacy service, or will not deliver email to the address is use.
Please update your domain at your current registrar by removing WHOIS privacy and making sure you have access to the email address in use for the administrative contact.

Once this has been done, please return to the Transfer Manager and click the link to Re-Send the Administrative Email. As soon as your domain completes transferring to NameSilo, you can make it private again using our free WHOIS privacy service.

S0 ThE moral of the story is, to sell a name with private whois, you need to delete it, change your contact info, and wait 60 days for security reasons. I will remove all my private reg, wait 60 days and every name is gone.Poof
Once you buy private whois from goodaddy, to make it public you must remove it, and it is considered cancelled. With NameSilo.com 8.49 free WHOIS, unlock it, lock it, do it every day,np

I assume it can be transfered between goodady accountsÉ
effing question mark
anyone knowÉ
geez. Thats enough excitement for one night, Namesilo gonna refund 8.50

OTF · Apr 16, 2014

I had similar situation. Send email to GD Review60 Team at [email protected] and request to unlock the domain. It will take them a few days but they should unlock it.

RazorNF · Apr 16, 2014

When I remove privacy at GD, I don't have to manually change any info.

I think what happened here is that the domain in question was originally transferred to GD with existing privacy information from another registrar. And when you added DomainsByProxy, it was in effect placing their privacy info on top of theirs (the one using domainprivacygroup.com).

MasterOfMyDomains · Apr 16, 2014

Was a hand reg 4 years ago

RazorNF · Apr 16, 2014

Hmm... was it hand regged at GD? If so then it doesn't really make sense that they would have domainprivacygroup.com as your contact info. A search of the whois, shows this company is associated with Netfirms.

MasterOfMyDomains · Apr 16, 2014

Thanks for sharing your exp. i got it figured out,
I may email them, OTF. thanks again

---------- Post added at 10:10 AM ---------- Previous post was at 10:08 AM ----------

I got it all fingered out though, explain after work
Thanks for sharing info
You are 100% correct NF

Name Trader · Apr 17, 2014

Changing only the email doesn't trigger a 60 day lock

MasterOfMyDomains · Apr 17, 2014

Abstolutely correct Stub

McDuke · Apr 17, 2014

it's called

Karma :D j/k

DubDubDubDot · Apr 18, 2014

As far as I know GoDaddy forwards the @domainsbyproxy address to your own email. That's the way it used to be anyway.

Rado_Ch · Apr 18, 2014

RazorNF said:
When I remove privacy at GD, I don't have to manually change any info.

I think what happened here is that the domain in question was originally transferred to GD with existing privacy information from another registrar. And when you added DomainsByProxy, it was in effect placing their privacy info on top of theirs (the one using domainprivacygroup.com).

One of the requirements for a successful domain transfer is that the name does not have any privacy applied to it. This is why people remove the domain privacy before initiating one. So I don't think that this was the case

thegroovologist · Aug 1, 2014

OTF said:
I had similar situation. Send email to GD Review60 Team at [email protected] and request to unlock the domain. It will take them a few days but they should unlock it.

I changed my contact information like a week ago which triggered the domain lock. I was not aware
that this would happen. So I sent an email to the GD Review60 team. It took them 2 days to reply. Today they sent me this >>>
WTF?!!

"
Thank you for your email. To remove the transfer lock on the domain name(s), please provide us with the following:

1. A completed 60-Day Lock Removal Request Form (attached).

2. Photo identification. Acceptable photo identification is clear, readable, and issued by the government. We must be able to clearly identify the pictured person, name, signature, and expiration date.

You may scan or take a digital photo of the information and include it with your reply to this email.

Once we have received the documentation, we will further review your request.

Kindest Regards,

Review60 Team"

Request Form:

"
60 Day Lock Removal Request

If you are the registrant for a domain name that currently is subject to the 60 day lock on transfers due to a recent update of the registrant name or organization name and you would like to request that the lock be removed, please fill out the information below. In order for us to assist you with your request, all of the following information must be provided. Please send the following form along with the required documents to [email protected]. Once we verify the information below, we will evaluate removing the lock as requested.

Domain Information:

Domain Name: _______________________________________________________________ Registrant’s First Name: ________________________________________________________ Registrant’s Last Name: ________________________________________________________ Company Name: ______________________________________________________________

I have attached a copy of the registrant’s government issued photo identification to this form. If the person signing the request is not the registrant, please submit an ID for both the registrant and the requestor.

Attach Photo ID Here**
A photo ID is a copy of a State Issued Drivers License or a Passport with a photo

If a company is listed under Registrant, I have attached a government issued photo identification of the person signing below and have attached one of the following documents for company identification. (Company name must match exactly.)

 A copy of business license
 Tax certificate (number alone is not acceptable)
 “Doing Business As” documentation
 Fictitious Name documentation

Attach Company Documents Here
*Attach larger documents or multiple page documents to the end of this form

Daytime Phone Number (in case we have questions): ________________________________A valid email address must be provided for the Domains Services Department to respond. Valid Email Address: _____________________________________________________________

I am requesting that Domain Services verify registrant information for the purpose of evaluating removing the 60 day lock to permit a transfer of the domain name(s). I certify and affirm that I am the registrant listed above, or, if not the registrant, I am the authorized requestor of the registrant. I also confirm the change of registrant was requested and completed by an authorized party of the previous registrant. I agree that neither Registrar nor any of its affiliates shall be liable to me or any other party in any amount for any actions taken pursuant to this request. I hereby waive and release any and all claims related to this request asserted against Registrar or any of its affiliates. Additionally, I agree to defend, indemnify, and hold harmless Registrar and its affiliates for any loss, liability, damages or expense, including reasonable attorney’s fees, resulting from any third party claim, action or demand related to this request, this authorization, or any actions taken by Registrar in connection therewith.

Signed: __________________________________________________ Date: ____________ (Registrant or Authorized Requestor’s Signature)

Printed: __________________________________________________

"

D. Wells · Aug 1, 2014

Yeah, I'm transferring everything out of GoDaddy to Uniregistrar and Name.com... They been doing a lot of stupid shit lately and customer service are pricks...

Rado_Ch · Aug 3, 2014

The GoDaddy threads are now getting countless...

Seems like a verification procedure to me, and its not so uncommon too. What IS uncommon is why they are performing it right now, when such verification seems productive to seed out suspicious orders, when a new customer creates an account. In your case its just a case of changed registrant information. A normal procedure would be to send an email to the old registrant email that changes have been requested and if they are unaware/unwanted the owner of the email should simply reply and revert them. This way, if I am a fraud, the real owner would see my attempt and stop me in my tracks. GoDaddy seem to have a much more complex route and ask for ID identification for all the wrong reasons

thegroovologist · Aug 4, 2014

Rado_Ch said:
The GoDaddy threads are now getting countless...

Seems like a verification procedure to me, and its not so uncommon too. What IS uncommon is why they are performing it right now, when such verification seems productive to seed out suspicious orders, when a new customer creates an account. In your case its just a case of changed registrant information. A normal procedure would be to send an email to the old registrant email that changes have been requested and if they are unaware/unwanted the owner of the email should simply reply and revert them. This way, if I am a fraud, the real owner would see my attempt and stop me in my tracks. GoDaddy seem to have a much more complex route and ask for ID identification for all the wrong reasons

Exactly.
Well, I will never ever do business with Godaddy again.

thegroovologist · Aug 5, 2014

Finally they released the lock on my domain name. It took 5 days for the whole procedure.
The Godaddy 60 team is incredibly slow.

>>>

"XXX has completed transferring! The registrar you are leaving has approved the transfer request. The domain has been successfully transferred and should now be available in your Domain Manager! "

"
===================================================================
SORRY TO SEE YOU GO. WE'LL ALWAYS WELCOME YOU BACK.
===================================================================

Dear XXX,

We're sorry you transferred your domain name(s) away from GoDaddy. We are committed to providing quality services and products and hope that we met your needs.

If you feel your transfer was in error, or if you have changed your mind, please call 24/7 Support at (480) 505-8877. They'll assist you in transferring your domain name(s) back to us.† Keep in mind that we continue to offer low prices and $7.99 transfer rates on some domains.

Sincerely,
GoDaddy"

Goodbye Godaddy,
hello NameSilo!

D. Wells · Aug 5, 2014

thegroovologist said:
Finally they released the lock on my domain name. It took 5 days for the whole procedure.
The Godaddy 60 team is incredibly slow.

>>>

"XXX has completed transferring! The registrar you are leaving has approved the transfer request. The domain has been successfully transferred and should now be available in your Domain Manager! "

"
===================================================================
SORRY TO SEE YOU GO. WE'LL ALWAYS WELCOME YOU BACK.
===================================================================

Dear XXX,

We're sorry you transferred your domain name(s) away from GoDaddy. We are committed to providing quality services and products and hope that we met your needs.

If you feel your transfer was in error, or if you have changed your mind, please call 24/7 Support at (480) 505-8877. They'll assist you in transferring your domain name(s) back to us.† Keep in mind that we continue to offer low prices and $7.99 transfer rates on some domains.

Sincerely,
GoDaddy"

Goodbye Godaddy,
hello NameSilo!

5 days? You're lucky... I emailed them several times within the past 3 weeks and still no response....

DnEbook · Aug 5, 2014

They have become incredibly bad at customer service, real shockers, as for the sending of forms .. well

D. Wells · Aug 5, 2014

evirtual1 said:
They have become incredibly bad at customer service, real shockers, as for the sending of forms .. well

Yeah, and GoDaddy Auctions Team has the WORST customer service of any company I've ever dealt with...

If you deal with GoDaddy long enough you are eventually going to get fucked and that's a fact!

Kate · Aug 5, 2014

thegroovologist said:
Finally they released the lock on my domain name. It took 5 days for the whole procedure.
The Godaddy 60 team is incredibly slow.

You are lucky it didn't take them 60 days :D

thegroovologist · Aug 5, 2014

IceDude said:
5 days? You're lucky... I emailed them several times within the past 3 weeks and still no response....

What email address did you use?

matrigaldo · Aug 5, 2014

Strange, i've transferred out few domains recently and it went smooth and quite fast. Between < 1 and 3 days. Two transfers were almost instantaneous.

Name Trader · Aug 5, 2014

@thegroovologist - So you sent them the form and all that they requested?

@IceDude - Worse than Monker and NetSol?

D. Wells · Aug 5, 2014

stub said:
@thegroovologist - So you sent them the form and all that they requested?

@IceDude - Worse than Monker and NetSol?

I'll have to think about that one...... Their up there though

thegroovologist · Aug 6, 2014

stub said:
@thegroovologist - So you sent them the form and all that they requested?

Yes. The other option would have been to accept the 60 day lock.

GoDaddy sucks, again

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