VirtualDigitalAssistant(s)
Virtual Digital Assistants: Virtual Agents, Chatbots, and Virtual Assistants for Consumer and Enterprise Markets Utilizing Artificial Intelligence, Natural Language Processing, and Conversational User Interfaces
Virtual digital assistants (VDAs), which are automated software applications or platforms that assist the human user through understanding natural language in written or spoken form, are rapidly gaining traction in consumer and enterprise markets alike. While smartphone-based consumer VDAs are currently the bestknown offerings, virtual assistant technologies are also beginning to penetrate other device types including smart watches, fitness trackers, PCs, smart home systems, and automobiles. Consumer and enterprise use cases for VDAs are proliferating rapidly thanks to accelerated innovation and scalability of underlying technologies,
such as natural language processing (NLP) and artificial intelligence (AI).
Many of the world's technology giants believe VDAs will be vital to their businesses in the future, and they are investing significant resources to capture market share at this early stage. Consumer VDAs are deployed by application players and platform providers to serve consumers as a multi-purpose assistant with the ability to act as a conduit between consumers and a range of companies and services. Meanwhile, enterprise VDAs are deployed for interaction with a specific enterprise, using channels the enterprise typically controls, such as phone/interactive voice response (IVR) systems, websites, mobile applications, kiosks, and wearables. Tractica forecasts that unique active consumer VDA users will grow from 390 million in 2015 to 1.8 billion worldwide by the end of 2021. During the same period, unique active enterprise VDA users will rise from 155 million in 2015 to 843 million by 2021.
Read more: http://www.prnewswire.com/news-rele...conversational-user-interfaces-300360284.html
Virtual Digital Assistants: Virtual Agents, Chatbots, and Virtual Assistants for Consumer and Enterprise Markets Utilizing Artificial Intelligence, Natural Language Processing, and Conversational User Interfaces
Virtual digital assistants (VDAs), which are automated software applications or platforms that assist the human user through understanding natural language in written or spoken form, are rapidly gaining traction in consumer and enterprise markets alike. While smartphone-based consumer VDAs are currently the bestknown offerings, virtual assistant technologies are also beginning to penetrate other device types including smart watches, fitness trackers, PCs, smart home systems, and automobiles. Consumer and enterprise use cases for VDAs are proliferating rapidly thanks to accelerated innovation and scalability of underlying technologies,
such as natural language processing (NLP) and artificial intelligence (AI).
Many of the world's technology giants believe VDAs will be vital to their businesses in the future, and they are investing significant resources to capture market share at this early stage. Consumer VDAs are deployed by application players and platform providers to serve consumers as a multi-purpose assistant with the ability to act as a conduit between consumers and a range of companies and services. Meanwhile, enterprise VDAs are deployed for interaction with a specific enterprise, using channels the enterprise typically controls, such as phone/interactive voice response (IVR) systems, websites, mobile applications, kiosks, and wearables. Tractica forecasts that unique active consumer VDA users will grow from 390 million in 2015 to 1.8 billion worldwide by the end of 2021. During the same period, unique active enterprise VDA users will rise from 155 million in 2015 to 843 million by 2021.
Read more: http://www.prnewswire.com/news-rele...conversational-user-interfaces-300360284.html
