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SquadHelp - Marketplace

Located in Domain Marketplace Reviews, started by JudgeMind, Jan 26, 2019

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  1. loredan

    loredan Top Contributor VIP ★★★★★★★★★★

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    Ouch, I'm sorry to hear, you have like around 500 names listed, right?
    You should have a solid 1-3 sales each month, at least this is what it used to be at BB and BR a while back with similar numbers. I never heard of anyone with 500 names not to make a single sale at a brandable marketplace, probably it's just unfortunate...hope you'll get back on track asap.
     
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  2. JudgeMind

    JudgeMind Owner - BrandAim.com PRO VIP Trusted Contest Holder

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    I now have 558 premium listings.
     
    Last edited: Oct 1, 2020
  3. bazabizo

    bazabizo Top Member PRO VIP Gold Account

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    I’m very happy with the introduction of annualized sales
    At 4% the average of the whole marketplace that’s fantastic for sure
    Still I believe these guys listen and have a very high degree of bias for action which is customer obsessed
     
  4. loredan

    loredan Top Contributor VIP ★★★★★★★★★★

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    At 4% I think @JudgeMind should have had about 20 sales in the last 12 months, right? I wouldn't call that fantastic, I think BB used to be at around 5%-6% a few years back while BR had about 8%-10% (well BR never let everyone and his mom to join the platform).

    What I noticed and don't like is that many SH owned names sell for $1,300-$1,400 on the platform and that's clearly undercutting the other sellers. Also they seem to include names sold at Afternic in the equation and this clearly affect the maths. I have a 33.77% STR without selling a single name on SH (well just started to list names in Aug.) how cool is that?

    SH97.png
     
  5. JudgeMind

    JudgeMind Owner - BrandAim.com PRO VIP Trusted Contest Holder

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    Counting September sales last year I sold 19 premium names in the last 12 months.

    I think it would be beneficial for Squadhelp to list and sell their sh owned domains at a higher price point. Setting a higher benchmark for their platform. Most of my names are listed <$2000. I feel if Squadhelp listed most of theirs at $2000-$2500 it would be beneficial to all and those names listed at $1799 by sellers could be increased to $$2199 for example
     
    Last edited: Oct 1, 2020
  6. loredan

    loredan Top Contributor VIP ★★★★★★★★★★

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    Margot has her own domains at BB, Michael used to have his own domains at BR but I have never seen them undercutting the other sellers. What SH is doing by listing own names at $1,200, $1,300 or $1,400 is disgusting imo ... they should keep their domains at the marketplace median price and/or should clearly add an "owned by SquadHelp" label next to their crappy stuff. The quality of their own names is mostly meh and they must have a different review process if any. For instance names like Lomodila (listed at $1,199) would probably never get accepted if submitted by me. If I knew all these before I wouldn't have bothered to list any name with SH.
     
    Last edited: Oct 1, 2020
  7. rayman617

    rayman617 Established Member

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    95% of my submissions go through an internal review meaning they get at least 3 expert review upvotes, yet they always get rejected. I'm guessing it's because they are mostly newly dropped hand regs but a good name is a good name in my opinion. Are poorer names being favored over good ones just due to a higher age?
     
  8. JudgeMind

    JudgeMind Owner - BrandAim.com PRO VIP Trusted Contest Holder

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    I’ve gone through my whole portfolio at sh and have gotten expert classifications completed on any name that didn’t have an “excellent” completeness. This was following a short discussion I had with darpan Munjal who recommended improving discoverability of domains in my portfolio. I hope sales will pick up by doing this. I’ve also started submitting to contests, which is something I wasn’t doing much of.
     
    Last edited: Oct 3, 2020
  9. DomainBanana

    DomainBanana Established Member

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    Agreed, Rayman.

    The SH review process continues to be jumbled and inconsistent.

    The recent video by Grant @ SH on how to improve one's acceptance rate has some fine branding 101 advice, but SH's actual approval process doesn't seem to follow these standards at all.

    There are now at least 4 types of reviews on SH, each with its own standards and biases:
    • 'Expert' reviews - based on the opinion of a few competing sellers who are simultaneously trying to sell the same kind of names they're approving/rejecting. We don't see these scores anymore.
    • Internal reviews - inconsistent. heavily favors a few top-selling keywords (cana, qore, finiti, etc.)
    • Bulk acceptances - where SH makes individual, under-the-table deals and occasionally accepts a large amount of junk from large portfolio holders.
    • Combination - 'experts' might unanimously like a name, but then the SH internal team has some extra time and decides to override the 'expert' opinion and reject the name
    Most sellers I hear from, here and in Branders Union, say the #1 frustration with SH is the review process.

    One thing SH does extremely well, though, is listen to feedback. So over time, I'm hopeful they'll eventually get things right.
     
    Last edited: Oct 3, 2020
  10. brandstablish

    brandstablish New Member

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    I submitted a domain I own s/t/o/r/k/s/y/./c/o/m to SquadHelp for review. Within hours of my domain being rejected by the SquadHelp internal team (September 30th), they registered a variation of it (storkzi) and 48 hours later the domain is now live complete with a logo on SquadHelp.com.

    @GrantP I'd be interested to hear your thoughts regarding why this should be considered anything less than slimy.
     
  11. bazabizo

    bazabizo Top Member PRO VIP Gold Account

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    zi in the end of a name is known to be relatively stronger than SY
    Just my 2 cents here
     
  12. karmaco

    karmaco Top Contributor VIP

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    You are joking right? Zi would sixth choice with Sy being 1 or 2.

    The accusation is SH bought and listed a similar name immediately after rejecting his not what spelling is preferred.
     
  13. E-Thunder

    E-Thunder Top Contributor VIP ★★★★★★★★★★

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    You realize Squadhelp is registering these in behalf of submissions from domainers and creatives, right? For example, I can submit squadzi and get 30 percent if I allow Squadhelp to register. They get the majority of the sale proceeds.
     
  14. DomainBanana

    DomainBanana Established Member

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    I don't know why you're debating the value of suffixes, as if it matters in the SH review process.

    One day -sy could be accepted, -zi rejected.

    Another day -zi could be accepted, -sy accepted.

    Or, the same name could be rejected from one seller and accepted from the next, depending on which type of review it went through ('expert' / internal / bulk / combination).

    Or, the same name often gets rejected and then accepted a few months later.

    It's not worth trying to figure out the acceptance logic on SH because often there is no logic.
     
    Last edited: Oct 3, 2020
  15. scrsteven

    scrsteven Top Member PRO VIP ICA Member ★★★★★★★★★★

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    SH has its owned portfolio from seller submissions of available names, so yes they are a competitor to some degree. They don't hide this, so I don't have any problem with them utilizing the data they collect.

    I don't know if that's what they did in this case. Or if someone who reviewed your name decided to register it or request SH to do so.
    (Edited based on Grant's post below)
     
    Last edited: Oct 3, 2020
  16. GrantP

    GrantP Squadhelp.com Squadhelp Gold Account

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    I would like to address some of the recent comments.

    1. Of the 60,000+ names listed in SH marketplace, we currently have 1 name that is solely owned by SH. All other names are either owned by sellers, or are registered by SH on behalf of other sellers who receive a commission when the name sells.

    2. None of the SH discovery algorithms (e.g. sorting, AI) differentiate names based on registration type or commission rates. In other words, a name does not achieve a higher ranking in the Marketplace because it is registered by SH (where SH commission is higher).

    3. We price most recent hand-regs in the $1699 to $2000 price range - this pricing applies to SH owned domains as well as seller owned domains. This is not meant to undercut anyone - we just find this range to be the optimal price point for most hand-reg names. Over time, as we collect additional analytics, we do increase the pricing for several SH registered domains. Sellers also have the flexibility to make some adjustments to those prices (higher or lower) for both seller owned and SH registered domains.

    I looked into this specific domain. Your domain, s/t/o/r/k/s/y/./c/o/m was submitted to SH on Sep 30, at 7:38AM CST, and was rejected on Sep 30, at 6:06pm CST.

    The other domain, s/t/o/r/k/z/i.com was submitted as an unregistered domain by another seller on Sep 25 at 8:26 pm (5 days before your submission). It was approved by SH on Sep 29th at 6:07pm CST (1 day before your submission) and registered by SH on behalf of other creative on Sep 29th at 8:47pm CST. (still 1 day before your submission). This can also be verified via Whois info in case you are interested.

    As a background, we get more than 200,000 unregistered domain submissions per month to SH contests (in addition to several thousand unregistered marketplace submissions). It would be unethical for us to take seller's or creative's ideas and then register our own names based on those ideas.

    We understand that it can take time to build trust with a marketplace or any business for that matter. We have a 24x7 support team that can help answer any such concerns. You can certainly disagree with our approval or rejection criteria. However, please use your best judgement before implying a business may be engaging in unethical or "slimy" practices.
     
    Last edited: Oct 3, 2020
  17. sovseeker

    sovseeker Established Member

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    I would like to ask if the Cloud Brokers Program is alive. It would be great for a broker to do outbound and get paid by SH and not by me. If SH was hiring a broker the 30% commission would be more than justified.

    I have more than 100 premium and so far had zero Cloud Broker requests. I saw that six months ago SH was looking to hire Cloud Brokers but since then heard no news.

    Any feedback regarding this @GrantP would be greatly appreciated. Thanks.
     
    Last edited: Oct 5, 2020
  18. brandstablish

    brandstablish New Member

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    You have my genuine apology.

    For the sake of clarity & due diligence, I did try to verify this info with your support team and was just told that there's no information about that on my account. Additionally, even using a cst to utc/zulu calculator + whois - I struggle to land on the same creation times you have. Regardless, instead of letting ego/emotion fuel my anxiety - it feels much more reasonable to lean into the assumption of good in others and take your word for how all of this played out rather than jumping to negative conclusions.
     
  19. golan

    golan GolanMedia.com VIP

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    No, they are not. Sorry.
     
  20. Coindoji

    Coindoji Blockchain and Crypto domains

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    I decided to take the first name and see what's up :

    upload_2020-10-6_14-52-2.png



    I disagree - this is a great name and it sounds awesome for any brand (eternal, eternity), but you might be the type of guy who likes 'Zoxely' and 'Ultala' more (these are accepted, just random examples).
     
  21. blogspotter

    blogspotter Top Contributor VIP ★★★★★★★★★★

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    Those saying they reject by domain age, I submitted some hand registrations this week. All domains hand registered last week.
    6 domains got approved.
    Lexaca, Elivor, Aruzy and Yuoko got preapproved because there were enough votes.

    Beuxy and Kovega also got approved.
    All 6 were hand registered last week.


    Ceurix, Alevv, Volonex, Yozaki, Riboca, Nepolia, Menavio, Bocaty, Topixi, Doconti were names from that batch that got rejected. I think because I submitted everything together, otherwise I am sure 2/3 of these are not bad :) and I usually get a better approval rate on my hand regs. or maybe I registered way too many one day

    I submit hand registered domains and they get approved at about 60-70% if they pass the radio test, and are good when you say out

    PS: I usually delete domains that don't get approved, so you may want to check them out if you like
     
    Last edited: Oct 6, 2020
  22. blogspotter

    blogspotter Top Contributor VIP ★★★★★★★★★★

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    @GrantP Your 1-2 syllable filter a bit off.
    If your search functionality don't work as intended, I think it would be a better idea to rotate and give equal weight age to every name by randomising the search result

    When I search 1 syllable, i find a lot if multi syllable or non pronounceable LLLLs
     
  23. jk23

    jk23 Established Member ★★★★★★★★★★

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    Perfect example of how the approval process still needs to be improved:

    Eteria - rejected
    Lexaca, Elivor, Aruzy, Yuoko - accepted

    The reviewers aren't using any data to make their decisions- just eyeballing it, apparently. To be fair, they aren't incentivized enough to take the time to do so.
     
  24. JudgeMind

    JudgeMind Owner - BrandAim.com PRO VIP Trusted Contest Holder

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    Folks, check your delisted section at sh.. I had a bunch that were delisted and wasn’t sure why.
     
  25. DomainBanana

    DomainBanana Established Member

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    Good analysis, @Coindoji

    The SH review process doesn't mean much because they don't take the time to properly evaluate each domain on its merits. They take shortcuts with a superficial polling process, asking "which name do you like best?", that doesn't factor in the info you shared or many other important data points for a domain.

    Because they fail to properly review domains, they can't possibly evaluate them properly either.

    They just default to selling names at a discount.

    I recently had a name that I invested in for ~$150 rejected from SH. Its 'expert' score was 1/15.

    BB approved this domain for $8995.

    Meanwhile SH regularly accepts poorly conceived hand-reg names.

    For serious reviews / evaluations of a brandable, BB remains the gold standard.
     
    Last edited: Oct 6, 2020

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