SnapNames questionable practices continue 318318

I saw this tweet a while back, and brushed it off to people's paranoia. However, what stood out to me is SnapNames' blatantly feigning naivety as if English is a foreign language to them (see attached).

Unfortunately, these practices continue. I see in my auction dashboard a plethora of auctions won by 1timmy and 318318 that have been pending payment for a while.

Who are these users and why do they get special treatment?

 

I love Snapnames.
More than DropCatch.
That said, this is inexcusable.

 

I like them too, and I had great experience with their customer service. But this deserves an explanation.

It could be that these are their corporate partners and they have some sort an agreement in place, which is fine, but they should be transparent about it.

 

I think there is another explanation to that situation.
At no point, in their thread with them, the bidders to remove were mentionned, nor why they should be removed.
You see them in the original replied tweet, but they probably don't.
They are using Hootsuite

Which looks like that :


It's possible they couldn't see the original tweet then.
The best way to have a proper answer would be to reach out to them via email probably.

 

That makes sense. I hope we get an explanation as it is been going for a while.