Hi ,
a few days ago I managed to get an LL.io domain, bought on the register namecheap. Everything seemed fine, so much that I put the domain up for sale on Sedo. Today trying to connect to the domain it seemed unreachable. I contacted namecheap support who, without thinking twice and without my consent, deleted the domain. The explanation is that the domain is reserved and there was an error due to maintenance. Here the chat. Sorry for the poor English, and well you can imagine I wasn't too happy at the time.
I wonder if I am in a big fail or they can really take my domain off this way?
a few days ago I managed to get an LL.io domain, bought on the register namecheap. Everything seemed fine, so much that I put the domain up for sale on Sedo. Today trying to connect to the domain it seemed unreachable. I contacted namecheap support who, without thinking twice and without my consent, deleted the domain. The explanation is that the domain is reserved and there was an error due to maintenance. Here the chat. Sorry for the poor English, and well you can imagine I wasn't too happy at the time.
Me: Hi dear, my domain on basic dns is not reachable at all domain
[Andrii joined the chat]
Me: Hi Andrii
Andrii: Hello, you've contacted Live Support! May I know the domain name?
Me: LL.io
Andrii: Thank you, I will need a few minutes to check it please.
Me: thank you
Andrii: Allow me around 3-5 minutes so I can look closer into the issue please.
Me: sure take your time thank you
Andrii: There seems to be an issue with the Whois information of the domain, I will need around 5-7 more minutes to investigate this.
Me: ok no problem
Andrii: Thank you for your patience.
Andrii: I am sorry for this delay, I am still investigating the issue.
Me: dont worry
Andrii: As we have checked, the issue is linked to the maintenance that was going on 17th of November at the registry of .IO domains.
Andrii: Thus, the domain was actually not registered, but still added to our system and your account. Because of that, I will be refunding
the amount for the registration of LL.io back to your PayPal.
Me: one second please
Me: i ll still own this domain?
Me: the domain was active until yesterday, fully working
Andrii: No, this domain name cannot actually be registered. The registry of .IO domains has reserved all 2-Letter domain registrations of
this TLD.
Andrii: I will need around 5 minutes to contact Billing team and issue a refund for you.
Andrii: I am sorry for this inconvenience.
Me: I bought this domain and I have the receipt from you
Andrii: Yes, I also have a record in our system for the registration of this domain. But due to the maintenance, the registration has went
through successfully, although it should have not, because such domains cannot be registered.
Me: your system allowed me to do this, I bought the domain, and if there was a registration error I kindly ask you to show me
the terms that state that this type of domain is reserved for sale.
Andrii: Just a minute.
Andrii: "This name is reserved by the Registry in accordance with ICANN Policy."
Here is a link to a Whois lookup: namecheap.com/domains/whois/result?domain=LL.io
Andrii: Meanwhile, the refund to PayPal for this domain has been issued now ($31.98)
Me: I bought the domain with receipt and I have not asked you for any cancellation, I will intervene through my lawyer
Andrii: I apologize, but the thing is that the domain was not registered at all, even though your order was successfull.
Me: i dont care
Andrii: We have issued the refund for this particular domain, because otherwise you would have paid for a domain that was not
registered.
Me: please dont close this chat, i need more details regardings what happened
Me: is there any correlation between icann policy and the fact the domain is premium?
Andrii: I do not have much details on that. I can totally say that the domain name was reserved by the registry that operates .IO
domains, and we cannot influence it in any way.
Andrii: I also cannot leave the idle chats open for too long, please let me know if we are still connected.
Andrii: You may re-initiate the chat at any time when you are back.
Me: im sorry for what happened. I ll ask to my lawyer. Have a good day
Andrii: I am also sorry for the situation. We love to hear from our customers. You may fill in the form below to rate my assistance if you
have a moment.
Andrii: Thank you for contacting Namecheap Live Support! Have a nice day, goodbye.
[Andrii left the chat]
I wonder if I am in a big fail or they can really take my domain off this way?
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