Update: NamePros is going to expand its focus to other professional topics and industries; as a result, part of this post has become outdated since it was originally posted.
Hello,
NamePros is a professional community focused on helping others with domain names, but some members have shown that they want to be able to talk about more than just domains at times. As a result, we've created additional sections to organize those topics over the years.
However, those are not the objective of NamePros, and we will discontinue them if they begin to distract too much from the purpose of NamePros: domain names.
We do not allow hate speech, and we also require members to be
respectful and constructive at all times. However, our rules and expectations are violated every day, which is why we have a reporting system and moderation team to help when that happens. We depend almost entirely on the community to report content-based issues to us, so if you see a problematic post, please report it to us.
With all of this in mind, there are certain topics that are far more difficult to moderate than others, such as highly controversial and heated discussions. In those discussions, we will not be able to give them the same level of attention and time as other reports because the workload involved for them exceeds our capacity.
For instance, in addition to typical moderation tasks, controversial topics tend to create an influx of other rule violations and backlash against moderators, which increases the amount of time required to handle everything (e.g., angry inquiries to our customer support system and a lot of back-and-forth messages explaining the rules). These problems arise for many actions and inactions that we take because someone will disagree regardless of what we do or don't do. However, in addition to the backlash, we lose a lot of time and resources if we heavily moderate these topics. Since the backlash is inevitable, it makes the most sense for everyone that we only focus our efforts on the most flagrant reports in those topics (e.g., physical threats).
Once again, please understand that this is a
professional community. If members are going to choose to have grown-up conversations, then please act like adults and don’t expect us to babysit. We will do our best to handle reported content that is severe, but we are not going to spend all of our time trying to prevent everyone from having their feelings hurt unless it crosses a serious line (e.g., hate speech).
We have many responsibilities to our members to catch fraud, handle reports related to illegal activities, continuously improve security, and many other matters, so we cannot neglect everything else when members decide to take part in conversations that would otherwise increase our workload beyond capacity.
We hope you understand.
Update: NamePros is going to expand its focus to other professional topics and industries; as a result, part of this post has become outdated since it was originally posted.
