HELP NEEDED with eNOM!!! HELP!

[derrida]

Annoying EnOM!!!!!!

I was just trying to check the availability of heya.in (it was in a massive list of domains i was trying to check the status of)

it just said names like "Downloads.in" were in my cart right. I clicked cart checked out expecting to be told the status of the domains, having not yet entered any credit card details. And BOOM! suddenly its registering the domains before even telling me they were definately availible, or with out any idea it was currently being charged to my card.

In one little click ive paid $30 for nothing!

In my mind this is surely a boarder line scam. And if its not, it certainly is against my rights as a consumer. Definately against my defined rights as a consumer. I want a refund NOW! They are manipulative and confusing. How could i, who is used to EVERY OTHER REGISTRAR, suddenly come to enom and be fooled into thinking im just checking the status then find out ive actually purchased it.

What ever happend to being safe to click. where was the "Do you realise you are about to buy this domain" screen. The only indication that i had of that was a button that said "check out" which means manythings. CheckOut, does not mean buy. If it does, why are the laws different for the net?

What can i do? Help Please!

Thank you

 

[paxton]

...CheckOut, does not mean buy. If it does, why are the laws different for the net?

According to the Merriam-Webster Online Dictionary, "check out" indeed does mean to purchase:

Main Entry: check out
Function: verb

"...to itemize and total the cost of and receive payment for (outgoing merchandise) especially in a self-service store b : to have the cost totaled and pay for (purchases) at a checkout..."

http://www.m-w.com/cgi-bin/dictionary?book=Dictionary&va=check+out

When you look for an available domain at Enom, you enter the domain you are looking for in the "Register A New Domain" field. It will then tell you if it is available or unavailable. It will also provide alternate TLDs and tell you if those also are available. Thirdly, it will provide a list of recommended domains that are similar to the one you searched for.

At this point, none of the domains on the screen (the one you type in and the other suggested names) have been added to your shopping cart. You have to deliberately have the box(es) checked and click the big blue add to cart button. After you have added a domain (or domains) to your cart, you still haven't purchased any new registrations. You have to further go to your shopping cart and click the blue checkout button, which we already established - from the aforementioned dictionary link - means to purchase the domains. Now, after you have clicked the checkout button, you STILL have not purchased the domains. You are now taken to a review screen where your selected domain(s) are totaled and a final price is listed.

You have to click the the blue purchase button from this screen before you are charged. On this screen it clearly says: "Click once to purchase these items (the page might take a few seconds to process). By clicking purchase, you are agreeing to the Domain Registration Agreement. All sales are final, no refunds will be issued."

I'm sorry you had trouble with this process, but I'm not quite sure why you feel duped.

:tri:

 

[RichPixel]

I agree with paxton, if they where in your cart and you cliked check out then i'm afraid you own the domains, as enom has your cc details, you have given them permission to charge you for said domains, thats why I never join anyone like enom and leave my cc details :P

 

[dgaussin]

I agree with paxton, it's really hard to buy without to want at enom, you have to click several buttons to confirm that.

 

[Michelle]

I have made a couple of wine induced mistakes just hoping they do well in the typo market :lala:

Sorry bout your mistake maybe you could list them here as someone may buy them and you can make your money back :gl:

 

[mole]

This is totally strange

You have to click the 'purchase' button. Clicking on the checkout button will not trigger a transaction.

 

[thekingstooge]

Yes this is very true, just going to checkout shouldn't complete the transaction, unless some option has been enabled that I am not aware of

 

[JoshHendo]

Well, it is only if you submitted your credit card that the transaction should have been made. If you did that, that is past the checkout and it would have been paied. And you shouldn't have been able to add the domain names to your cast if they had already been taken, unless you put it in a few days before and you hadn't paied for it yet, where you should have manually checked that it was still avaliable becuae enom is past their place where they have to check.

 

[tipsfromthetop]

I agree with Mole here very odd going to checkout/shopping trolley should not make the purchase you would have to make a final click on purchase.

 

[Peter]

if you really do not want them contact enom. If it is within a certain time frame they can cancel them and refund your order.

 

[barefoottech]

You must be the Only Person
Who didn't realise what they was doing
"Checkout " means Goto the Checkout Counter Like in Store
not " hey lets checkout the Great View"
Plus the eNom process if anything is annoying because it
asks for Confimation too many times
and every other Name Reseller site is Much the same to stop Incorrect Purchase
I think your Real beef is with yourself ,you regged something you now regret and blame eNom.

If you have a beef with eNOm ,you should have contacted them direct
Most Name resellers can fix Genuine Mistakes and reverse the transaction.
But you have to TELL them ,don't whinge about it on forum Boards

 

[Grrilla]

I would also be more careful about using inflamatory titles w/ your posts, particularly before having gathered all of the facts or when not being sure about what you are talking about. In the case of this thread, it magnifies your screwup- not eNom's, and draws in a large audience to get a peek at it, wheras a title like "Need some help w/ a Possible eNom prob", would cast a different light on the thread. just my 2c

 

[derrida]

I gathered the facts.

At no point did it say theses domains were available or not available.

According to eNom, when i pressed 'CHECK OUT" i was buying downloads.in, which, i would think, is not available. So i would expect a stage where it says "Sorry this is not available" I was trying to check the status of domains, and ended up buying one shit one that i was merely going to think about buying. How is it that i go to check status and then end up buying? Enom is designed to not let you check out the status of a domain. Merely by you agreeing to the fact that they will check it you are also agreeing to buy it, and not only that you are also agreeing for your credit card to be charged strait away and the moment of purchase.

Its a highly automated thing, what normal domain registers do in 3 steps they do in one. So where i thought i was checking the status of the domain, it turns out i was actually agreeing to buy these domains.

If then it says checkout and check out means exculsively to buy, why did i not then buy downloads.in?

In a shopping mall do you take a can of something to the checkout then find out that "ohh sorry those cans that say $xxx on them and "For sale" are actually not for sale.

Enom is obscure and deceptive in how they conduct domain registrations to say the least.

It is actually a consumers right, that if they BELIEVE they were decieved into buying a product they may recieve a full refund.

Its in Law.

So im expecting Enom to do just that. I have contacted them.

 

[Grrilla]

Enom is obscure and deceptive in how they conduct domain registrations to say the least.

I have had names w/ at least 30 different registrars and, speaking for myself, eNom's checkout is one of the cleanest, most convenient, user friendly interfaces I have used. I have registered several hundred names at enam, w/o a hitch.

There is no mystery involved.
1)Check availability
-if name is avail, it comes up on a page w/ a box w/ an "X" in it along w/ other avail names, (unchecked- or a red "X' if the name is unavail), and a list underneath w/ optional name suggestions. If you want the available name, (w/ box checked x in front of it, indicating "available") than-
2) You *must* click on an Add to Cart button.
Your cart page opens up w/ the name you selected that has a box in the left hand colunm, (in front of the name that is checked), because you have, ostensibly, added it to your cart for purchase. If you aren't going to purchase, uncheck the box. If you are going to purchase, leave the box checked and-
3)You *must* click Checkout This moves you to a purchase page and shows the amount you will be billed for your selection. (In your case, it would have asked you to confirm your purchase and indicated that you would be billed $30.) -Than-
4)You *must* click Purchase for any billing to occur. (It is a bit confounding as to how your card could, possibly, have been billed, if, as you stated, you had "not yet entered any credit card details".)

You are ticked off because you became confused and were uncertain about what you were doing. You don't even seem to remember that you clicked "Purchase", which you did, otherwise no registration or billing would have occurred- no if ands or buts about it.

So please stop whining about your mistake, chalk it up as a learning experience and use more caution, the next time around. If you are checking the status of a domain and you are not intending to purchase it, than next time, don't click the Purchase button.

 

[Divaqs]

derrida,

How were you entering the domains to check their availability?

I know of only 2 ways to get domains into the cart:

1) Use the input box on places like the homepage that say "Register a domain name", which comes back with a page saying near the top "Search Results:" and lists if the domain is available or not, with choices of different checkboxes for similar domain names.

2) Use the "Register a List" (under domains -> advanced tools) functionality. This functionality, by design, skips the checking process, which is why it is considered an advanced tool. The correctly formatted domains will be added directly to your cart. If after attempted purchase (check out -> purchase) it is found that the domain is unavailable, you will not be charged for it and the domain will be added to your watchlist.