- Impact
- 0
Last night, as I was working, I started receiving emails from my godaddy account stating that my domains were being unlocked, and transferred. I immediately tried to login to my godaddy account. My email and password were no longer valid on my account. I called Godaddy's support number and explained to them that someone had broken into my account, changed my info, and was transferring domains away as we spoke. The rep told me there was nothing he could do about it, and I'd have to contact WIPO if I wanted my domain names back. In fact, he wouldn't even let me change my domain account info back to my own info. Apparently, his stance is that if someone hacks your account and changes the email and password, that means it now belongs to them, and not you.
Someone is hacking my entire domain account at Godaddy, and I have to contact WIPO? I don't think so. I demanded to speak to a supervisor. The supervisor helped change my email and password back so I could login, but not until after he talked for a half hour, repeating over and over again that he couldn't do it. All the while, domain names were being stolen from my account, one at a time, as I watched the notification emails pouring in telling me how my domains were being unlocked and transferred. Is this not like sitting on the phone with a cop who doesn't want to come out to your business, while someone is loading merchandise out the front door as you speak? Would the cop just tell you to make an insurance claim?
After I was able to login, I noticed that the domains were no longer even present in my domain list, so I could not change my info back on them. The supervisor told me that the domains were transferred to another Godaddy account, so they would immediately disappear from my account. I asked him to transfer my domains back from the hacker's account. He said no. Even though he had the domains at his fingertips, within his own system, he refused to help. It's not like they were transferred to another registrar. The hacker had the guts to use the same registrar to transfer them. I asked him how this hacker was able to enter my account. I wanted to know who called in and pretended to be me, and who the rep was that helped them to steal my account. He told me that one of his own employees (I have his name now) did it. So, his employee at Godaddy aided someone in stealing my entire domain account with dozens of domain names. The supervisor (I have his name too) told me he couldn't do anything about it.
So, a Godaddy employee aids another person in stealing my entire domain account, and godaddy does nothing but protect their employee who performed this honorable deed. They see nothing wrong with what happened, and think that they have no responsibility in the severe security breach of their own employees and their own ridiculous security flaws. I've heard of problems with security at Verisign, but I've never once heard of anything this blatant and ridiculous happening with a registrar. What kind of security does Godaddy have that they let their own employees give away not just your domain names, but your entire domain accounts?
If anyone knows anything about the legality of this situation, I'd appreciate the information. My domain names have been stolen. My domain account was stolen. Godaddy aided the thief. I want those responsible to be prosecuted, big time.
Someone is hacking my entire domain account at Godaddy, and I have to contact WIPO? I don't think so. I demanded to speak to a supervisor. The supervisor helped change my email and password back so I could login, but not until after he talked for a half hour, repeating over and over again that he couldn't do it. All the while, domain names were being stolen from my account, one at a time, as I watched the notification emails pouring in telling me how my domains were being unlocked and transferred. Is this not like sitting on the phone with a cop who doesn't want to come out to your business, while someone is loading merchandise out the front door as you speak? Would the cop just tell you to make an insurance claim?
After I was able to login, I noticed that the domains were no longer even present in my domain list, so I could not change my info back on them. The supervisor told me that the domains were transferred to another Godaddy account, so they would immediately disappear from my account. I asked him to transfer my domains back from the hacker's account. He said no. Even though he had the domains at his fingertips, within his own system, he refused to help. It's not like they were transferred to another registrar. The hacker had the guts to use the same registrar to transfer them. I asked him how this hacker was able to enter my account. I wanted to know who called in and pretended to be me, and who the rep was that helped them to steal my account. He told me that one of his own employees (I have his name now) did it. So, his employee at Godaddy aided someone in stealing my entire domain account with dozens of domain names. The supervisor (I have his name too) told me he couldn't do anything about it.
So, a Godaddy employee aids another person in stealing my entire domain account, and godaddy does nothing but protect their employee who performed this honorable deed. They see nothing wrong with what happened, and think that they have no responsibility in the severe security breach of their own employees and their own ridiculous security flaws. I've heard of problems with security at Verisign, but I've never once heard of anything this blatant and ridiculous happening with a registrar. What kind of security does Godaddy have that they let their own employees give away not just your domain names, but your entire domain accounts?
If anyone knows anything about the legality of this situation, I'd appreciate the information. My domain names have been stolen. My domain account was stolen. Godaddy aided the thief. I want those responsible to be prosecuted, big time.
