Does Flippa.com answer support requests?

[jca]

After receiving an email from Flippa to join their site (through what I assume is a standard "store credit" email they send out to a lot of people), I've had a difficult time getting any kind of response from anyone working at Flippa.

The Flippa employee who contacted me first never replied back to my emails, even though they invited me to email them with any questions I may have.

I submitted a site to their "Deal Flow" auction 9 days ago, but still have not heard anything back.

I submitted a support request 5 days ago asking about the "Deal Flow" submission, but have not gotten a response back.

Why is it so hard to receive any kind of response from Flippa support? Is this normal for them, or am I missing something?

Anyone care to share their experiences selling on Flippa.com -- has it been good or bad?

 

[yesonline]

I can feel your bad feeling because I also had trouble with their very poor customer support .

http://www.namepros.com/domain-name-discussion/796134-how-seek-customer-support-flippa-com.html

Just keep trying to submit your request or call them directly if you can.

Good luck.

 

[jca]

http://www.namepros.com/domain-name-discussion/796134-how-seek-customer-support-flippa-com.html

Sorry I didn't see your earlier thread or I would have posted in the existing topic.

 

[leo98]

Flippa do answer support requests. But they do take their time. Plus I think they open 9-5 so given they are in Australia someone like me from the UK has to wait till the next day to get a reply to my emails. I sold a website through them for the first time ever last month and had to get them to change something in my listing.. Took 4 days to fix.

 

[acenames]

Hi, they usually respond to me pretty quickly. Just keep in mind they are open Australian eastern standard business hours.

 

[jca]

Hi, they usually respond to me pretty quickly.

That hasn't been my experience -- I've never had Flippa respond "quickly" -- at best they take more than a week, but often no response at all. I had to actually open a second support request to get them to acknowledge a previous support ticket that had gone unanswered for weeks.

Very disappointed with Flippa support and it doesn't seem like support requests/contact are a priority for them, which is hard to believe given their business.