What is wrong with Namejet.com

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themavrick said:

I had a very bad experience after selling some names at Namejet and I had to knock their doors for more than 3 months to get paid. So I thought I would never sell over there again[PERIOD].

I had no complains while buying names at Namejet until now. I bought a domain name on Oct 30th and I am still waiting for it. I sent a few emails and called them but looks like they don't care.

Has the management changed at Namejet?

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have paid 500 USD and still no domains rcvd..
emailed them but no response...
i am not paying anymore new invoices..

It seems they go down the drain... Rapidly

I think NameJet is done.

I too had a similar experience. I didn't have a problem reaching my contacts there, but I felt I was getting the runaround about when I would receive payment.

I finally did get payment. It was about 3 weeks late. It was the first time ever that payment was late. Always had been like clockwork.

I know they are doing some restructuring. I do watch the daily reported sales reports and they are still selling names daily.

For me, it changed when Lauri left. Now that web.com is changing them around, not sure what the future holds. Could be good, could be bad.

Things seem slower. My auction request has been a week now, no response yet. I had another question I asked a few weeks ago, nothing. I'm wondering if there are some issues with the transition to Network Solutions from Enom. The emails I get still say Enom but it's supposed to go to Netsol now. Talking about the transfers after you sell a domain. I'm wondering if people are transferring to the wrong registrar.

They should have an active Namejet rep here. Either hire somebody or assign that task to somebody. There has been some in the past but I mean active. Swing by once a day, tackle any questions.

Sold some names 5 months ago on NJ and get paid almost 4 months later.
They have some issues during this transition to NetSol for sure. Now I don't send names there anymore, waiting to sort up those issues and I will send my names again once when they start to be what they used to be.

Since Laurie left, NJ has become a very unreliable place to use. I stopped using it in the past year after their support ignored an email I sent and after reading horror stories here at NP. Good thing NamesCon aren't using them next year for the auction.

I too had a similar experience, My auction request has been a week now, no response yet.

Got a reply, auction up. Got my money back from Pheenix today as well. There is hope in the world.

They seem busy switching from enom to netsol. I have sold some domains on namejet and got payment on time i.e 16th of each month.Hope they will be back on track soon.

JB Lions said:

Got a reply, auction up. Got my money back from Pheenix today as well. There is hope in the world.

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What date of this month did you submit it ? Now domain names have listed ?

Since Laurie left, Nick is the one who run the whole "customer service" and I remember when Nick left to vacation, no one else took over his job for the entire week. I don't blame Nick, but NameJet.

aheiven said:

What date of this month did you submit it ? Now domain names have listed ?

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Submitted on 19th, live on 26th. I think they're just extra busy with the changeover of registrars. I've read some people having payment issues, luckily I haven't had those issues myself. I get paid regularly every month.

Once Laurie left it became a mess. Nothing gets done responses are super slow They lost enom. Probably going to lose netsol too. Definitely losing sellers interest due to response time. Its a shame. I used to love Namejet.

Been with NJ for more than 5 years and they were always on time in payment. But since this year I Sold one domain in NJ on end of August.. Yet to get payment on the same.. One of the support person said payment got released last month 24th itself but I still haven't got it.. usually it takes only 3 days for international payment to get reflected iny account.. No response from support person since then

Even the support is useless!

themavrick said:

Even the support is useless!

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Are you able to submit a support ticket, it logs me out all the time?

wwwweb said:

Are you able to submit a support ticket, it logs me out all the time?

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No, I can't. I had to call.

themavrick said:

No, I can't. I had to call.

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The call center is in not in house, outsourced, and they just pass on the info, have no knowings of NameJet. I called last week, no word back.

wwwweb said:

The call center is in not in house, outsourced, and they just pass on the info, have no knowings of NameJet. I called last week, no word back.

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I didn't realize that. I thought the rest of the business was outsourced overseas

NameJet has the acronym of my state NJ

FIX YOUR SERVICE or ELSE

NameJet is based out of Seattle, the phone number used to route there, I don’t think anyone even works in that office anymore, everything has probably been outsourced, and automated.

Right now they have taken a lot of money, and not delivered a good portion of names for the prior month.

I myself have a 4 figure amount owing from them this at this point. Basically the contract is not complete until they deliver the name. To procure funds for something you fail to deliver can be considered fraud if funds are not returned.

The fact they are not taking support seriously does not bode well either.

Used to deal with Laurie before and everything was fast and on time. But now, everything seems to be in slow motion.

I just talked to namejet, supposedly one seller who is not sending their domains over, I also got a hold of that party, and they say the transfer system is broken, so it is a case of he said she said, not sure maybe he isn't happy with some of the prices achieved, maybe their financial picture changed, but namejet said they are getting close to the point where they will be cancelling the auctions, and issuing refunds, and banning the seller.