Horrible experience on Sedo external transfer service

You may find invoices and payment requests for transactions in the My Sedo > Billing section of your Sedo account. Simply click on the order number to open/download a PDF copy of the invoice or payment request.

Sedo's bank details needed to initiate a wire transfer can be found toward the bottom of the document. Simply bring this information to your bank and ask them to set up the transfer on your behalf. Depending on the bank you use, you may also be able to initiate a wire transfer online.

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kam said:

This is my first time using Sedo's external transfer service.
The fee is 3% only and it's much lower than escrow.com Concierge service. So I decided give it a try.

In the first week, the buyer sent me an e-mail and told me that he want to pay via wire transfer to save money but he can't found that option. He had asked Sedo for help but he got no response from Sedo.
I try to help so I also left a message in the transfer center.
Based on the reply I got from the Sedo CS, I can feel how "helpless" of my client.
I asked Sedo twice to provide wire transfer details to the buyer but the responses I got from Sedo CS was irrelevant. (Screenshot attached)

This $4000 transaction already get stuck in sedo for three weeks and still remain unsolved.

I had use Sedo standard service for many years (10% - 20% commission fee) and never encounter such problem. This 3% external transfer service is going to "kill" my domain sale.

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Furquah said:

I think buyer just don't want to pay. Look in the screenshot the sedo agent wrote, .

Dear Chun, Plese note that the buyer has bought and paid for other domains name through Sedo in the past.

The above line is big red mark.

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soidav said:

Ain't sedo external escrow is escrowdomains.com ?

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