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  1. D

    advice HELP: Moniker renewals not working, domains locked and expiring, customer support not answering

    So now i started calling them 1 minute before they opened, and by the time i got into queue i was told that the wait time would be "over 10 minutes". And just as always after exactly 10 minutes of waiting they ask for contact details for callback and hung up, but never call back. After being...
  2. D

    advice HELP: Moniker renewals not working, domains locked and expiring, customer support not answering

    But i can't. The domains have now expired, and Moniker neither processes renewals nor allows transfers. So basically websites and emails are down and domains stuck there :( In a hindsight I should have transferred before expiry when the renewals didn't go through.. Or actually i should have...
  3. D

    advice HELP: Moniker renewals not working, domains locked and expiring, customer support not answering

    I've been trying to contact them for about 10 days so well before holidays, and always when I have called i've checked their holiday closure times. That's not the problem. I'm put in the call queue, but nobody answers the phone, then after exactly 10 minutes they ask to leave contact details and...
  4. D

    advice HELP: Moniker renewals not working, domains locked and expiring, customer support not answering

    One additional thing that I did was to file complaint on their local Better Business Bureau. Moniker is registered on South East Florida's BBB, and Amazingly holds A+ rating.. There is no justice in the world. In case anybody is interested, here is direct link that initiates online BBB...
  5. D

    What registrar has best support and is most reliable? (When price is irrelevant)

    So, after my Moniker nightmare I need to find a new registrar. I have small portfolio of important domains, and i'm looking for a place with absolutely top notch support and that is totally reliable. Price or advanced website features are not at all important. What would be your recommendation...
  6. D

    advice HELP: Moniker renewals not working, domains locked and expiring, customer support not answering

    I have, but when I try to do 'pre-payment' I receive message: "Please contact our customer support. getsupport at moniker.com". Same message if I click the PayPal link. I thought that it was related to the domain being expired -- their FAQ did have some mention about limitations how expired...
  7. D

    advice HELP: Moniker renewals not working, domains locked and expiring, customer support not answering

    Thanks for your reply. I remember that email, and I've logged on to my account and checked that the billing address is correct. I've also done verification email of the whois handle/contact, under 'WHOIS templates' Their email didn't contain any kind of instructions of what that "verification...
  8. D

    advice HELP: Moniker renewals not working, domains locked and expiring, customer support not answering

    Hi, I got into major disaster with Moniker and would need advice what to do.. Basically Moniker renewals (both automatic and manual) have stopped completely working. I have tried to unsuccessfully renew for 20 days, total of 6 times, using 3 different credit cards (from 2 different countries)...
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