This Must Be What Hell Is Like...

[dgridley]

Real Stories of Computer Tech Support:

http://www.rinkworks.com/stupid/cs_abuse.shtml

Here's one:

"A friend of mine asked me to take a look at her computer. She said the computer was unusually "quiet" and would reboot itself on occasion. I surmised correctly that the fan on her power supply was faulty. She was a chain smoker and apparently smoked a lot while working on the computer; not only was the power supply fan gummed up with revolting tar and nicotine, but the CPU's cooling fan was clogged beyond use, and the cdrom drive drawer would not open. This is the only computer I have ever worked on that died from smoking. "

 

[zaros64]

Real Stories of Computer Tech Support:

http://www.rinkworks.com/stupid/cs_abuse.shtml

Here's one:

"A friend of mine asked me to take a look at her computer. She said the computer was unusually "quiet" and would reboot itself on occasion. I surmised correctly that the fan on her power supply was faulty. She was a chain smoker and apparently smoked a lot while working on the computer; not only was the power supply fan gummed up with revolting tar and nicotine, but the CPU's cooling fan was clogged beyond use, and the cdrom drive drawer would not open. This is the only computer I have ever worked on that died from smoking. "

OMFG HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA thats a good one.. nice site

 

[dgridley]

I used to do Tech Support until my "Tourette's" kicked in.. I said Bad Words out loud alot. Tech Support made me turn grey.

 

[zaros64]

I used to do Tech Support until my "Tourette's" kicked in.. I said Bad Words out loud alot. Tech Support made me turn grey.

LOL

* Tech Support: "Can I help you?"
* Customer: "Yes, my mouse isn't working. It was working fine yesterday."
* Tech Support: "Ok, what is it doing, or not doing?"
* Customer: "Well, I have an arrow, but it doesn't move when I move the mouse."
* Tech Support: "Have you cleaned it?"
* Customer: "Yes, I dropped it into a five gallon bucket of water last night."
* Tech Support: "You did what?"
* Customer: "I opened the case and dropped it into a five gallon bucket of water and let it soak over night."
* Tech Support: "Well, ma'am, I would have to say that is probably your problem."
* Customer: "Nah, can't be! That won't hurt 'em as long as you let 'em dry out completely before you try to use 'em again!"
* Tech Support: "Well, ma'am, that's not exactly the case..."
* Customer: "Listen, that isn't the problem!"
* Tech Support: "Ok, well...ma'am, I don't know what else to tell you except--"
* Customer: "So you're telling me to buy a new mouse."
* Tech Support: "I don't see anything else you can do."
* Customer: (click)

 

[commes]

Real Stories of Computer Tech Support:

http://www.rinkworks.com/stupid/cs_abuse.shtml

Here's one:

"A friend of mine asked me to take a look at her computer. She said the computer was unusually "quiet" and would reboot itself on occasion. I surmised correctly that the fan on her power supply was faulty. She was a chain smoker and apparently smoked a lot while working on the computer; not only was the power supply fan gummed up with revolting tar and nicotine, but the CPU's cooling fan was clogged beyond use, and the cdrom drive drawer would not open. This is the only computer I have ever worked on that died from smoking. "

haha smoking does kill more than humans and animals afterall, let this be a lesson for all of you who smoke while on your cpu lol

 

[Rom]

LOL

* Tech Support: "Can I help you?"
* Customer: "Yes, my mouse isn't working. It was working fine yesterday."
* Tech Support: "Ok, what is it doing, or not doing?"
* Customer: "Well, I have an arrow, but it doesn't move when I move the mouse."
* Tech Support: "Have you cleaned it?"
* Customer: "Yes, I dropped it into a five gallon bucket of water last night."
* Tech Support: "You did what?"
* Customer: "I opened the case and dropped it into a five gallon bucket of water and let it soak over night."
* Tech Support: "Well, ma'am, I would have to say that is probably your problem."
* Customer: "Nah, can't be! That won't hurt 'em as long as you let 'em dry out completely before you try to use 'em again!"
* Tech Support: "Well, ma'am, that's not exactly the case..."
* Customer: "Listen, that isn't the problem!"
* Tech Support: "Ok, well...ma'am, I don't know what else to tell you except--"
* Customer: "So you're telling me to buy a new mouse."
* Tech Support: "I don't see anything else you can do."
* Customer: (click)

LOL! That's pretty funny! :lol:

 

[gchick]

LOL

* Tech Support: "Can I help you?"
* Customer: "Yes, my mouse isn't working. It was working fine yesterday."
* Tech Support: "Ok, what is it doing, or not doing?"
* Customer: "Well, I have an arrow, but it doesn't move when I move the mouse."
* Tech Support: "Have you cleaned it?"
* Customer: "Yes, I dropped it into a five gallon bucket of water last night."
* Tech Support: "You did what?"
* Customer: "I opened the case and dropped it into a five gallon bucket of water and let it soak over night."
* Tech Support: "Well, ma'am, I would have to say that is probably your problem."
* Customer: "Nah, can't be! That won't hurt 'em as long as you let 'em dry out completely before you try to use 'em again!"
* Tech Support: "Well, ma'am, that's not exactly the case..."
* Customer: "Listen, that isn't the problem!"
* Tech Support: "Ok, well...ma'am, I don't know what else to tell you except--"
* Customer: "So you're telling me to buy a new mouse."
* Tech Support: "I don't see anything else you can do."
* Customer: (click)

this must be the most funniest thing i ever saw on the internet!! :lol:

 

[barefoottech]

I was tech support Manager For a Major Company when I first started in computing
That is exactly the type of thing that you had to hear and handle.

2 good ones ! had.
1/ I made that backup copy of disk . I get a Photocopy of Disk in mail
2/ Is the Keyboard plugged in . Yes in wrong computer

 

[yoink78]

I was on a tech support call yesterday, and one of our stores had a crashed server with a bad motherboard. They did not want to transfer the hard drives over to the new server we were going to send them, so I said, ok, mail the hard drives to me, and we would put them in the new server.

So I got the package this morning, and to my surprise I found...the circuit boards from the hard drives. They took the boards off the hard drives and send them to me.

Grinning, I called the store and asked them to send me "the rest" of the hard drives. I have never ever ever heard of this happening. Now how the heck am I going to find out which hard drive goes with which circuit board, and will there be any way to get them working again?

Haha, that's hilarious. I can't believe they actually got mixed up with mailing and emailing. Thanks for posting this site dgridley.

 

[iDev]

The mouse story reminded me of a personal experience. A family member got mad at an early microsoft mouse not tracking well. The mouse ended up in many pieces after hitting several walls. He sent it back to microsoft saying that it was not working. He was suprised a couple weeks later when a new one arrived free of charge.

 

[Scott]

:lol: thanks for sharing!

 

[Andromeda]

lol.,. trully funny thanks !

 

[jmweb]

Now out of all seriousness tech support people probably have the hardest jobs. I used to work in a call center and we'd constantly get people calling in who thought they knew everything. The phrase "I am cisco certified" or "I am x certified" was something you'd hear very regularly. Out of all the 100's of people who told me they were "certified", I'd say about 5 of them had actual issues. The rest were idiotic issues like turning the power on.

Just wanted to make that note to all the people here who call tech support. Give em a break, zip it and listen.

Heres another example:
Had 1 guy call in whose connection was not working. He didn't like the steps I was putting him through and asked for my supervisor at which point my supervisor took the call and gave him what he wanted (a tech to visit). Customer calls in a day later wondering where the tech was, and the tech was delayed. I said "look sir, this can be easily fixed." He said "no it can't I need a tech". I said alright the tech should be out shortly. He hungup and called back in 20 minutes later and got me. Asked again where the tech was and I said he was delayed and I could walk him through trying to get it fixed. He said trying to fix it was pointless he needed a tech but he would humour us and if I didn't fix it he'd send us the bill for his time. 2 minutes later the guy was up and running and was then cursing at me because "the previous techs didn't try and help him at all" and he lost soo much money (hundreds of thousands) yet was paying $20 a month. Thats when I told him I was the only person he was dealing with as I am not seeing any notes on the account. Then silence, 5 seconds later, click.

If only the guy woulda listened the first time and been polite we would got him up 24 hours earlier.

I called the tech to cancel the dispatch and the tech said he was going to delay going to that customers house another couple hours so it was good we got him fixed.

The company I worked for was Covad Communications.