PayPal and chargebacks?

[Grrilla]

I have just sold a name to a US buyer that I have not done business w/ before, and PayPal has indicated that he is unverified and that they cannot offer seller protection against chargebacks. First time I've run into this. Although I sense that the buyer is legit, sensing and knowing are two different things. PayPal is rather vague about how to handle this situation.

Any knowledgable member out there that can offer me pointers on how to proceed w/o offending the buyer? I know I probably should have specified cash/(verified?) funds upfront, but a little late for this now. Appreciate any light you could shed here.

 

[PolurNET]

I tried that Grilla, NO, it doesn't work... they give you automated robot replies, with random like, John, Phil, Michael (probably all the same person, lol) and such pretending to listen to what you have to say. Unfortunately they don't. I tried calling them too... they still don't want to discuss about it, and say it's intagiable, so too bad

 

[Grrilla]

So the "buyer" could say that they didn't write and send the email offering to purchase, but they end up acquiring the name. It seems only fair that the "buyer" be required to transfer the name back to the owner if the chargeback is to be honored, seeing that the charge was "unauthorized" and, therefore, made fraudulently by someone on the account holders card. The information is there- the whois is public record, Paypal doesn't have to dig very far. What the h~ll !!

Ahh! Unless the card info actually was stolen and is actually being used fraudulently.

 

[Grrilla]

I am a little bit troubled by the state of the transaction that brought this question up. The payment has been made to my PayPal account, but the buyer hasn't responded to my email requesting the buyers info and account email. I even included a link to GoDaddy to set-up an account, if necessary.

 

[armstrong]

The only way you can win is if you ship something that contains a tracking number.

How about if you fedex/ups them instructions on how to acces the domain? That'll give you a tracking number. You'd have to be creative on how to word your ebay sale, though. Like:

FOR SALE: Printed instructions on how to manage the domain name abcdef.com, including URL, username, and password. Instructions will also include instructions on how to transfer the domain name abcdef.com to your name.

Anyone care to try this scenario past ebay? :hehe:

 

[Grrilla]

I guess that could also apply to a non-eBay sale as well. It would seem to make it more "tangible".
The concept of "tangible" and "intangible" goods and services would seem to be somewhat archaic in an increasingly virtual world. Is PayPal's product any more tangible than domain names?