Hello all. I recently signed up for a hosting service via ebay. The price was great and they promised 99% uptime. I have been with them for 3 months and in that time my site has been down for almost exactly 1 1/2 weeks. I sent them emails and they said there was no problem and that it must be my fault. I double check my site on two computers in my house and I have a friend in Seattle (across the country) check it on his computer before I send in a tech support ticket. I have sent in several tickets and each time they say there is no problem but for some mysterious reason, my site always seems to come back up after I receive a response from their support staff. Any way, my site was down again, email, FTP, everything was completely unreachable on 3 computers. I emailed them and there response is below. I would like everyone to email them telling them what you think of their support..
Tech Support Response
Hello.
Thanks for contacting Zeniors support.
The previous rude response was from another support tech. But this one is clearly from me.
If you cannot tell from my response, I still think that the problem is on your part and am trying to make you happy by saying otherwise. You are more than welcome to leave as you pay $3.95/month...I can even buy a burger with that.
Perhaps you should learn to correct your attitude and stop blaming others so that others don blame you for your ridiculous comments.
Have you ever wondered why I am on the side that collects money and you are on the paying side? We provide a service that keeps all our customers happy, and no we don blame our customers as they do not blame us. Yes for those who insist on blaming us, we don believe in people paying $3.95 and threatening us to leave as if they are paying hundreds.
And no we have not made any changes since you have been continuously complaining about your site being down...we always knew that it was on your part and therefore did not need to take any necessary steps to bring the server "back online"....a server that never went down in the first place.
Don you think that if our servers were really going down this often, we would be out of business by now? We know that customers would like their accounts to stay active and up...that is what they pay us for. And frankly, that is what we provide...except to ONE insanely illusioned individual who believes that our servers are always down..yet we continue to have signups from the same server...running a website on the same server at the same time that it is "down" according to you.
After reviewing your previous tickets, I understand that you came to us after you had a "horrible experience" with another host. Perhaps you will realize that these horrible experiences are not in the host, yet ...on your part.
Anyways, your $3.95 isn worth my time. However, I do hope that you find a host that doesn have unexpected "downtime." A downtime is a recorded event...incase you need reports, we keep detailed reports of downtime and haven had any for months. Also, we pay numerous companies to track the same for us and provide detailed statistics...what needs to be detailed about 100% uptime during the past 4 months? Thats all we need to know...and perhaps you should wake up and smell the coffee.
When you decide to threaten a company over an issue that never existed...specially after they have paid reports that will prove ignorant individuals like you wrong, you are setting yourself up for a downfall and a sad awakening.
If I may ask, how old are you? You sound like a middle aged individual that learned a few things about computers and thinks that he knows everything now. Once again, perhaps you should consider why we are the ones making money...while you are the one constantly complaining about issues that don exist.
We love serving our customers with respect and give them more than they pay for...however, we expect respect in return and your $3.95 (1.5 gallons of gas) isn enough to stop us from returning your ridiculous, unconfirmed comments with the same tone that you wish to speak to us with. Neither do I expect my respected support techs to take such insulting comments from ..... will leave out the unnecessary words that I would use to describe you.
By the way, you may want to consider not using the overused logos from "The Logo Creator"...also, your site, you may want to check it out. For some reason, there is a problem with it. As for your site, I hope you put that little hoax up.
As for your "new host" if you are referring to skyhoster...you are really looking for a setback. Their site looks like something my mother would have designed.
Regards,
Zeniors Web Services
[email protected]
Please, everyone, email them..
Thanks
And he closed my account halfway into the month after I paid..
Tech Support Response
Hello.
Thanks for contacting Zeniors support.
The previous rude response was from another support tech. But this one is clearly from me.
If you cannot tell from my response, I still think that the problem is on your part and am trying to make you happy by saying otherwise. You are more than welcome to leave as you pay $3.95/month...I can even buy a burger with that.
Perhaps you should learn to correct your attitude and stop blaming others so that others don blame you for your ridiculous comments.
Have you ever wondered why I am on the side that collects money and you are on the paying side? We provide a service that keeps all our customers happy, and no we don blame our customers as they do not blame us. Yes for those who insist on blaming us, we don believe in people paying $3.95 and threatening us to leave as if they are paying hundreds.
And no we have not made any changes since you have been continuously complaining about your site being down...we always knew that it was on your part and therefore did not need to take any necessary steps to bring the server "back online"....a server that never went down in the first place.
Don you think that if our servers were really going down this often, we would be out of business by now? We know that customers would like their accounts to stay active and up...that is what they pay us for. And frankly, that is what we provide...except to ONE insanely illusioned individual who believes that our servers are always down..yet we continue to have signups from the same server...running a website on the same server at the same time that it is "down" according to you.
After reviewing your previous tickets, I understand that you came to us after you had a "horrible experience" with another host. Perhaps you will realize that these horrible experiences are not in the host, yet ...on your part.
Anyways, your $3.95 isn worth my time. However, I do hope that you find a host that doesn have unexpected "downtime." A downtime is a recorded event...incase you need reports, we keep detailed reports of downtime and haven had any for months. Also, we pay numerous companies to track the same for us and provide detailed statistics...what needs to be detailed about 100% uptime during the past 4 months? Thats all we need to know...and perhaps you should wake up and smell the coffee.
When you decide to threaten a company over an issue that never existed...specially after they have paid reports that will prove ignorant individuals like you wrong, you are setting yourself up for a downfall and a sad awakening.
If I may ask, how old are you? You sound like a middle aged individual that learned a few things about computers and thinks that he knows everything now. Once again, perhaps you should consider why we are the ones making money...while you are the one constantly complaining about issues that don exist.
We love serving our customers with respect and give them more than they pay for...however, we expect respect in return and your $3.95 (1.5 gallons of gas) isn enough to stop us from returning your ridiculous, unconfirmed comments with the same tone that you wish to speak to us with. Neither do I expect my respected support techs to take such insulting comments from ..... will leave out the unnecessary words that I would use to describe you.
By the way, you may want to consider not using the overused logos from "The Logo Creator"...also, your site, you may want to check it out. For some reason, there is a problem with it. As for your site, I hope you put that little hoax up.
As for your "new host" if you are referring to skyhoster...you are really looking for a setback. Their site looks like something my mother would have designed.
Regards,
Zeniors Web Services
[email protected]
Please, everyone, email them..
Thanks
And he closed my account halfway into the month after I paid..
If you ever need hosting, you can give 
