How I can complain networksolutions?

[onemore]

hi everybody.

i have big problem with networksolutions.

firstly after change site interface my home page dont see letter "i" and replace with "ı". i mean if my domain like "interface.io" i see "ınterface.ıo". and i cant access domain.

secondly i want to transfer my .io domain. i get 2 times aut code. and 2 times google domains dont accept this code.

i wrote almost 4-5 times and definitely dont solve anything. and still i cant access my include "i" letter domains and still i cant transfer my domain.

really and really what can i do?

best regards.

 

[onemore]

up

help please...

 

[Future Sensors]

Hello @onemore,

Forum members would love to help you. The lack of responses to your posting probably indicates that it is not entirely clear what you mean. Could you explain a little more clearly what's going on?

 

[onemore]

My domains look like this and i cant access because its not letter "ı". this all domains not idn. but ns new interface not working good and after chat customer service still no correction.

and i want to aut code for transfer. firstly aut code it comes too late almost 2-3 days. and WRONG. 2 times i want to transfer to google domains and rejected. after chat customer service answer this "we cant do anythink and you need wait 14 days for new code" but domain expiring.

really i am very sad.

 

[Future Sensors]

Thanks @onemore

Could this somehow be related to your language settings, because you are from Turkey?

https://en.wikipedia.org/wiki/Dotted_and_dotless_I

 

[onemore]

no, here looking normal.

and settings how can change domain name? i dont know :/

 

[CarlosN]

I solved the invalid auth code problem through their support chat, but I had to insist. First time I tried, the support agent told me it was out of his scope and I needed to call them.

The second support agent helped me out but I had to emphasize that I needed them to generate a brand new auth code, instead of sending me again the one that doesn't worked.

About your other problem, try to access directly to the domain manager. Login to your Network Solutions account and then type this URL on your browser, just change the last part with your domain name:

https://www.networksolutions.com/my-account/domain-center/domain-details?domain=mydomain.com

Hope that helps.

 

[onemore]

I solved the invalid auth code problem through their support chat, but I had to insist. First time I tried, the support agent told me it was out of his scope and I needed to call them.

The second support agent helped me out but I had to emphasize that I needed them to generate a brand new auth code, instead of sending me again the one that doesn't worked.

About your other problem, try to access directly to the domain manager. Login to your Network Solutions account and then type this URL on your browser, just change the last part with your domain name:

https://www.networksolutions.com/my-account/domain-center/domain-details?domain=mydomain.com

Hope that helps.

ty for information. i can get aut code with your way but same code coming and not working :/

i say it support agent and say it we need wait 14 days for new code!

really and really terrible experience for me.

 

[onemore]

terrible terrible terrible. i cant get aut code still!

 

[onemore]

and still i cant get my aut code. i cant push my all domains. i cant do anything. i try renew from ns and want to $360!

please how i can complain icann this company? any guide?

 

[cooljub]

please how i can complain icann this company? any guide?

https://www.icann.org/compliance/complaint

Scroll down and pick the form for 'Transfer'.

 

[onemore]

https://www.icann.org/compliance/complaint

Scroll down and pick the form for 'Transfer'.

ty very very much. i do it 5 minutes ago.

really i understand why do this networksolutions...

 

[OnlineDomainShop]

Submit your complain on NS twitter support account , i once faced same problem for .io domains and twitter guy of NS helped me a lot.

 

[onemore]

i write on twitter and not helped me.

look this ticket how opened

 

[cooljub]

Ever since I joined np I've read about members having difficulty transferring out from there.

 

[onemore]

but this time; another level i think.


look at bottom. my domain and whois not say this but customer agent write me this:

 

[onemore]

okey guys after all this i can get new aut code

but really and really i dont like this situation.

ty for all!

 

[CarlosN]

okey guys after all this i can get new aut code

but really and really i dont like this situation.

ty for all!

Nice! How do you solved it?

 

[johnn]

You cannot complain because the official name is:
NOTWorkSolutions.com

 

[onemore]

Nice! How do you solved it?

firstly customers agents really bad very bad. i wrote twitter and give me normal help link:

https://www.networksolutions.com/help/current-support-requests.jsp

i wrote here and like a magic and i was able to get the code.

You cannot complain because the official name is:
NOTWorkSolutions.com

absolutely!