I am sorry to hear that. I encountered the similar problem too. Paypal sent me an email said my account was limited since someone was trying to charge from my card. They ask me to go to their page to resolve the problem before I can use my account again. They even didn't tell me what exactly going on and made me such a trouble. I have to confirm 3 steps which will take 5-7 days.
I don't receive the money back either. I think it is still in your account although you cannot withdraw it. I am terribly sorry about that. I will keep contact with you on this issue. My email is
[email protected] and you have my phone number.
The customer service phone is a personal phone asking me leaving messages???
402-935-2050
attachment: the email they send me
As part of our security measures, we regularly screen activity in the PayPal system. We recently noticed the following issue on your account:
Our system detected unusual charges to a credit card linked to your PayPal account.
Case ID Number: PP-092-804-183
For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.