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Valued members,
We want to apologize if closing a feedback thread has ever made you feel like your feedback was not valued or that it was a waste of your time. We do not feel that way, and it has never been our intention to make you feel that way. We understand that it takes time and effort for you to submit feedback to us, and we are very grateful when you do.
We do not want to discourage you from providing us with feedback because feedback often leads to positive change at NamePros, which benefits the entire community.
Sometimes, there are reasons that we feel closing a feedback topic is beneficial, such as:
When #4 or #5 occurs, which may be no fault of your own, we suggest contacting us privately to continue the discussion instead. There are many ways to do that, but here are a few ways to contact us privately:
All that said, we understand that we can improve with allowing these types of threads to remain open longer. We will try not to close feedback discussions as fast in the future, regardless of the reason.
Thank you for all that you do for NamePros!
We want to apologize if closing a feedback thread has ever made you feel like your feedback was not valued or that it was a waste of your time. We do not feel that way, and it has never been our intention to make you feel that way. We understand that it takes time and effort for you to submit feedback to us, and we are very grateful when you do.
We do not want to discourage you from providing us with feedback because feedback often leads to positive change at NamePros, which benefits the entire community.
Sometimes, there are reasons that we feel closing a feedback topic is beneficial, such as:
- The topic is resolved or complete in some way. We use the list of feedback threads as a to-do list, and when we close a thread, it's our way of marking it as finished (but not necessarily resolved to everyone's satisfaction) and moving it to a different list so that we can see what's left that still needs our attention.
- It allows us to focus on topics that we believe still need further discussion, consideration, or decisions. Some topics arise every so often because there is a disagreement between some members and NamePros about how something should work, and it's typically not a good use of anyone's time to have the same conversation again unless there is a new perspective or idea being presented on the topic.
- NamePros has made a decision on how something will be resolved, and we all need to be patient for that to happen before we can fully decide whether it needs to be discussed further or whether the solution is sufficient. There's typically not much else to discuss until the new solution is available.
- If we believe that a topic is or has become non-constructive in some way (e.g., it's more of a "do what we want or we will cause problems for you" than "have you considered this instead?"), then it becomes a poor use of everyone's time to continue it. At that point, it's time for everyone to move on.
- Public discussions can sometimes lead to a lot of non-contributory and unproductive posts, and since we strive to read every post in the support and feedback sections, this can become very time consuming for us and prevent us from making progress on any feedback. Feedback is intended to facilitate progress, but sometimes it can become a hindrance to progress if it shifts away from being productive.
When #4 or #5 occurs, which may be no fault of your own, we suggest contacting us privately to continue the discussion instead. There are many ways to do that, but here are a few ways to contact us privately:
- https://www.namepros.com/support/
- Email us.
- https://www.namepros.com/contact/
- The support bubble in the bottom-right corner of the website.
All that said, we understand that we can improve with allowing these types of threads to remain open longer. We will try not to close feedback discussions as fast in the future, regardless of the reason.
Thank you for all that you do for NamePros!