Please know that you have my sympathies.
Right now, I am dealing with trying to fix inaccuracies in their Whois.com database for my domains.
They have a reporting form supposedly for correcting wrong information. I filled it out, submitted the information, but the message comes back that the form is only for those who have domains registered directly with them.
If a company's business involves listing domain information for all domains, WHY would you only provide a reporting form to correct inaccurate information for ONLY YOUR Whois.com domain registrants.
So, while the icann lookup and my registrar's WhoIs information remains correct, Whois.com remains inaccurate. Is that the sign of a good company? Do we really have to submit a form to ICANN to deal with this particular company's problems, rather than at least at first being able to contact them directly? According to their website, that appears to be the only solution they provide to dealing with their database. ICANN is posting the information correctly. My registrar is posting the information correctly Whois.com isn't. Why would you ask to have a form submitted ICANN to correct your database problem?
Note that I could not find information about where this company is located and who they are. there's no regular mail address for correspondence as well, and who they really are remains a mystery to me.
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