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The other night I went to renew a few domains at Godaddy went thought the multi-page process trying to sell me stuff and add stuff to my cart at each step(wondering why I still use Godaddy..) So I get to the end push pay and the next page is "your cart is empty" So I think WTF.. check my domains, still the same, No Renewal, check my email No Receipt. So I went though the multi page process Again.. paid, this time I get a online receipt for the renewal.
So I eat dinner then check my email and I have 2 receipts for 2 different purchases, both for 1-year renewal. So I think no big deal I will just cancel one. Call Godaddy sit on wait for 19min and the customer support tells me "No Refunds on domain time" I explained their software gave me no receipt or finish page at the end of the process and I made another purchase and I just want to reverse one of them, the person told me to basically I was out of luck and to go to hell, I asked to speak to a supervisor they told me the same thing.
It is not so much the extra money it is the poor service I have used Godaddy for a lot of years and an extra charge gets made by mistake I call 15min latter and they just tell me I am screwed and were rude on top of it. Also I find this rule of no refund rather sketchy coming from people that try to add junk to your check out process every time something is purchased.
I wanted to post this to get some feed back I was thinking about doing a charge back on the payment but I am afraid they might just drop the domain names on me if it goes through. Do you guys think this would happen?
Also why no refund on time? Do they instantly buy the time from ICAN (even when it is not going to expire for months or years)? Or are they just holding onto profit?
So I eat dinner then check my email and I have 2 receipts for 2 different purchases, both for 1-year renewal. So I think no big deal I will just cancel one. Call Godaddy sit on wait for 19min and the customer support tells me "No Refunds on domain time" I explained their software gave me no receipt or finish page at the end of the process and I made another purchase and I just want to reverse one of them, the person told me to basically I was out of luck and to go to hell, I asked to speak to a supervisor they told me the same thing.
It is not so much the extra money it is the poor service I have used Godaddy for a lot of years and an extra charge gets made by mistake I call 15min latter and they just tell me I am screwed and were rude on top of it. Also I find this rule of no refund rather sketchy coming from people that try to add junk to your check out process every time something is purchased.
I wanted to post this to get some feed back I was thinking about doing a charge back on the payment but I am afraid they might just drop the domain names on me if it goes through. Do you guys think this would happen?
Also why no refund on time? Do they instantly buy the time from ICAN (even when it is not going to expire for months or years)? Or are they just holding onto profit?