F***ED AGAIN BY GODADDY & TDNAM !!!

Circa -

Absolutely incredible. I am dissapointed to say that I worked for GoDaddy for sometime, but unfortunately am not suprised. It is the lack of attention to detail that is hurting GoDaddy now, alienating themselves from the Domainer.
Getting into the Domain Secondary Market was the right move, but how they did it lacks the care and understanding required to Cater to Domainers.

I hope that GoDaddy recognizes this and strives to recreate a company and tool that domainers can trust and utilize.

Circa, sorry for the trouble youve gone through, Its a nightmare that I think many domainers will take a lesson from.

Justin

domainspade said:

Circa, sorry for the trouble youve gone through, Its a nightmare that I think many domainers will take a lesson from. Justin

Click to expand...

Justin, I know you are sincere. That is obvious from your public post and PM's and willingness to help. To say I am disppointed is an understatement.

Do they have any idea how much money this is going to cost me? Cost them? I have lost all faith, trust, and confidence in TDNAM/GoDaddy. I was a staunch supporter from day one and used to publically support them.

I have spent an untold tens of thousands of dollars with them in the past few years, perhaps somewhere in the $75k range, maybe even more.

Like I said, eight is enough. I am just not sure what recourse I have in this matter except to follow through with the process I outlined.

Again, thank you for your support.

Gerry

I think you could sue Godaddy over this and win. At the very least get a lawyer and seek advice. Godaddy might want to settle with you...imho you should ask for the cost to transfer all your domains out of their system as the price for you to go away quietly.

You have at least the basis of a Breach of Contract by them. You should be able to recover damages.

http://en.wikipedia.org/wiki/Breach_of_contract

labrocca said:

I think you could sue Godaddy over this and win. At the very least get a lawyer and seek advice. Godaddy might want to settle with you...imho you should ask for the cost to transfer all your domains out of their system as the price for you to go away quietly.

You have at least the basis of a Breach of Contract by them. You should be able to recover damages.

http://en.wikipedia.org/wiki/Breach_of_contract

Click to expand...

I've been kicking around that idea because I've got no one else to kick at the moment.

At present, I am in no position to make demands of them but will look into this from every angle including filing with the authorities as I outlined.

I'll have to go back to the different forums and look back at the others that were involved and perhaps we can get together on this. I would be nice to know of every one who was involved in this mess. But I am sure a great portion of them do not belong to forums such as this. I have been into domains for years but only joined late last fall.

It sucks, just plain ol' simply sucks!

Heya circa,

Sorry to hear that, must be really a PITA to deal with probs like that.

I actually was going to post about your huge problems on www.bobparsons.com but i didn't want to bring this awesome forum here in trouble(for example, the ongoing promo code exchange here).

But maybe you personally could post there?

It is my strong belief that, if there isn't someone in the structure of a company getting rid of a problem or trying to help you, your only chance is to go to the next or highest level

Cheers

Frank

liquidcherry said:

Heya circa,

Sorry to hear that, must be really a PITA to deal with probs like that.

I actually was going to post about your huge problems on www.bobparsons.com but i didn't want to bring this awesome forum here in trouble(for example, the ongoing promo code exchange here).

But maybe you personally could post there?

It is my strong belief that, if there isn't someone in the structure of a company getting rid of a problem or trying to help you, your only chance is to go to the next or highest level

Cheers

Frank

Click to expand...

Absolutely would love to! Went to the site but I have not been able to find a link to submit an email. Care to share?

I did email to president@godaddy. We'll see if I get another form letter.

But they have got to understand and realize that this is not just about me...this appears to be quite a huge problem. I am but one of numerous who have been stiffed.

labrocca said:

I think you could sue Godaddy over this and win.

Click to expand...

I don't mean to sound like a killjoy or something, but I wouldn't conclude that
far. Domain registrars, like any other business, compose their legal agreements
to limit their liability to their end-users as much as possible, which you happen
to agree to the moment you use them.

There's a portion like this in every registrar's print:

http: // www. godaddy.com/gdshop/legal_agreements/show_doc.asp?se=%2B&pageid=REG%5FSA

9. indemnity
You agree to release, defend, indemnify and hold harmless Go Daddy and its contractors, agents, employees, offices, directors, shareholders and affiliates from and against any losses, damages or costs, including reasonable attorney's fees, resulting from any claim, action, proceeding suit or demand arising out of or related to Your (including Your agents, affiliates or anyone using Your account with Go Daddy whether or not on Your behalf, and whether or not with Your permission) use of the services provided by Go Daddy. Should Go Daddy be notified of a pending law suit, or receive notice of the filing of a law suit, Go Daddy may seek a written confirmation from You concerning Your obligation to indemnify Go Daddy. Your failure to provide such a confirmation may be considered a breach of this agreement.

Click to expand...

Heck, the registrar I used to work for has a provision where they can sue the
(ex)customer if s/he sues but loses. And s/he can almost easily lose just by a
mere technicality such as jurisdiction.

I'm sure you know that, Labrocca. Just thought others reading this should be
aware of this awful possibility before "acting prematurely".

I do wish circa1850 the best in getting this across. If anything, it can at least
force Go Daddy to finally pay attention to the devil-in-the-details, and make
sure problems like these don't occur anymore.

Dave Zan said:

I do wish circa1850 the best in getting this across. If anything, it can at least force Go Daddy to finally pay attention to the devil-in-the-details, and make sure problems like these don't occur anymore.

Click to expand...

You are right, and that is why I have not made outright mention of any legal action other than contacting the states' Attorney General as mentioned.

There is perhaps nothing to be gained, no action will be taken, but making this a matter to perhaps be looked into as an ethics issue of sorts would be a step in the right direction. If it is a matter of public record, then it is on file and a file has been started, even if it is with the Better Business Bureau.

I'll explore my options over the next few days and follow through with the necessary filings. A concern here is finding someone who is knowledgable about domains in these offices mentioned to even take it into consideration and as a serious matter.

It is the same thing as me auctioning off a domain name that belongs to any one of you. I don't own it, I think I do or I think I should, I'm not going to verify if I own it or not, but I'll auction it off anyways without your knowledge.

Oops! Sorry. It was a problem with the registry.

I feel sorry for you. I always feel really jipped when using gd.

Hello circa,

You are right, there is no link to email or get in contact with Parsons, but he is very good in answering the comments to his posts.(bad or good comments doesn't matter)

Just leave a comment to his latest post about his rejected commercials and i am sure he will answer, what ever you will post.

I bet he will answer, because this is not the average problem, it is something what he maybe (as president and founder) is not aware off, in huge companies you cannot know everything....

Cheers

Frank

Make the tittle...

Make the title of the post

How to lose $75,000 worth of business. OR
How Godaddy lost a $75,000 account.

That should get someone's attention.

liquidcherry said:

Hello circa,

You are right, there is no link to email or get in contact with Parsons, but he is very good in answering the comments to his posts.(bad or good comments doesn't matter)

Just leave a comment to his latest post about his rejected commercials and i am sure he will answer, what ever you will post.

I bet he will answer, because this is not the average problem, it is something what he maybe (as president and founder) is not aware off, in huge companies you cannot know everything....

Cheers

Frank

Click to expand...

All things considered, it's a warning for all domainers to rethink doing business with GD. Sorry to hear about your obvious problems with a registrar that I, not unlike you, defended publicly. Since i've read your posts with utmost attention and had some PM conversations with you, i am reconsidering my position about GD as well.
Thanks for the permanent heads-up. It's bad enough that you're losing quite some money here, aside from the total loss of faith and trust in GD, it's an eye opener for the rest of us. I am sure that, if dug deep enough, that you will find quite some other individuals that share your fate. Which brings me to my actual point: GD - the Parson machinery has grown to its size by permanent exposure to the public, advertising stunts like no other registrar has done, etc. MY (and maybe really only mine) way to reduce the shining armor of GD to what it really is; Assembly of domainers that share the same fate and explore the opportunity of a class action suit. I am not sure about the legal consequences, i am certain an attorney will give you insight, but the PR momentum gained, will bring all news agencies to be interested in this situation, which for the PR master Parson, should be putting things in the correct spotlight.

just my .02 euros

The same thing happened to me on Dec. 29, however after I won I researched the name and saw that it was no longer registered at GoDaddy.com. I emailed my account rep and he removed the name and I obviously did not pay for a name I had no chance of owning. Then I saw this same thing happening again. I told them about these specific names well before these auctions ended, and yet they still took your money?

Here is what I sent to them:
-----------------------
Customer Inquiry
-----------------------
It seems as if godaddy/Tdnam is still auctioning names that they do not have
as if they are expired name auctions? Please pass this email on to your
programmers so this can be fixed as it has been going on for at least a
couple weeks now. I first noticed it when I was the high bidder for
cabinrental.info on Dec 29. Here are some current examples of live
auctions:

soldiers.info 5650164

cmr.info 5651252

ggw.info 5658606

taz.info 5666083

These auctions will end, people will pay, godaddy will hold their money for
a while, and then godaddy will notify the buyer that they will not be
getting the name, they will be disappointed and godaddy will refund their
money. Why not just pull the auctions before all of that happens?

Here is their response from 1/12/07:
-----------------------
Support Staff Response
-----------------------
Dear Sir/Madam,

The domain names in question appear to have been registered here and recently expired. Once the auctions end, as long as the current registrant does not redeem the domain, the domains will be moved to the auction winners.

Regards,

Daniel D.
Specialist - The Domain Name Aftermarket
Phone(480)505-8892
[email protected]
http://www.tdnam.com

So then I wrote back to them on 1/13/07 saying:
"Unfortunately, that is not true. With a few seconds of research, you will see that they are now registered with Moniker and not Godaddy. These listings should be removed and Godaddy should not take these people’s money for a product they cannot deliver."

And the last thing I heard from them on 1/14/07 is:
"Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID:

Thanks,
GoDaddy.com"

Perhaps they accidentally forwarded it to their least skilled technicians

DNCatalog.com said:

soldiers.info 5650164

cmr.info 5651252

ggw.info 5658606

taz.info 5666083

Click to expand...

My friend, these are two of the names I bid on and won…cmr.info and ggw.info…along with two I bid on but did not win...soldiers.info and taz.info.

In total, I bid on and won (to the best of my knowledge) 8 domain names that were not expired and not with GoDaddy.

Not only did they take my money, but they took the money for at least another 200 domain names.

You mean to tell me that you notified TDNAM even before the names were auctioned off that the domains were at Moniker and not expired?

And that they, GoDaddy/TDNAM, should not be auctioning them off?

And yet TDNAM blew you off and still went forth with the auction?

We need to get together on this. You may need to forward to me the emails sent and the responses received.

With your permission, I would also like to post this response by you on another forum that has been where this topic has been quite heavily discussed.

This is beyond reproach and needs to be dealt with.

I just got off the phone with Lee Odom of Moniker. I will be closing out and shutting down my GoDaddy account TODAY, within the hour. This is inexcusable. Over the past few years, between GoDaddy, being a WildWestDomain reseller, and buying more than 300 domain names at auction, I have spent perhaps $75k with them.

It does not matter if I have 3000 domains or 1 domain with GoDaddy. A customer is a customer is a customer. No one deserve this type of treatment and mishandling of accounts.

circa1850 said:

You mean to tell me that you notified TDNAM even before the names were auctioned off that the domains were at Moniker and not expired?

And that they, GoDaddy/TDNAM, should not be auctioning them off?

And yet TDNAM blew you off and still went forth with the auction?

Click to expand...

Yes, yes, and yes. They had several days to correct the situation.

this is a sad joke...
u have my sympathy

I am already aware that godaddy is no good. When i get the money, all domains registered there will be transfered to namecheap, and i will use the namecheap support for assisstance on this, screw godaddy, they dont work..

Rob

creekway said:

Yes, yes, and yes. They had several days to correct the situation.

Click to expand...

Actually, it appears they had at least a month to correct some of these. Some were renewed about the beginning of December 2006.

Even if the want to shift blame and say it was a problem with ".info registry", nothing can possibly take into account that you are now the third person to have claimed to have noticed this in advance of the auction and called this matter to TDNAM's attention.

That, my friend, is inexcusable.

To think that one has to spend time to conduct a WHOIS search on domain names that supposedly belong to GoDaddy and are supposedly expired only to find out they are not at GoDaddy and are not expired.

Quite a business model.

By the way, I am auctioning off several domain names. I assure you they are mine and they are not expired.

Dave Zan said:

I don't mean to sound like a killjoy or something, but I wouldn't conclude that
far. Domain registrars, like any other business, compose their legal agreements
to limit their liability to their end-users as much as possible, which you happen
to agree to the moment you use them.

There's a portion like this in every registrar's print:

http: // www. godaddy.com/gdshop/legal_agreements/show_doc.asp?se=%2B&pageid=REG%5FSA

9. indemnity
You agree to release, defend, indemnify and hold harmless Go Daddy and its contractors, agents, employees, offices, directors, shareholders and affiliates from and against any losses, damages or costs, including reasonable attorney's fees, resulting from any claim, action, proceeding suit or demand arising out of or related to Your (including Your agents, affiliates or anyone using Your account with Go Daddy whether or not on Your behalf, and whether or not with Your permission) use of the services provided by Go Daddy. Should Go Daddy be notified of a pending law suit, or receive notice of the filing of a law suit, Go Daddy may seek a written confirmation from You concerning Your obligation to indemnify Go Daddy. Your failure to provide such a confirmation may be considered a breach of this agreement.

Click to expand...

Heck, the registrar I used to work for has a provision where they can sue the
(ex)customer if s/he sues but loses. And s/he can almost easily lose just by a
mere technicality such as jurisdiction.

I'm sure you know that, Labrocca. Just thought others reading this should be
aware of this awful possibility before "acting prematurely".

I do wish circa1850 the best in getting this across. If anything, it can at least
force Go Daddy to finally pay attention to the devil-in-the-details, and make
sure problems like these don't occur anymore.

Click to expand...

Yes, their legal has covered them pretty well, however. When both parties breach the contract then it will be up to the courts to determine who is in the wrong.

I say that a class action suit with all the parties involved (circa, the domain owners of the domains in question, the registrars where the domains reside (yes, they may not get involved but it wouldn't hurt to try and get them on your side ... at least Moniker, because this does directly involve them.), and everyone who warned GoDaddy/TDNAM about the domains before it would become an issue.) will have a good chance of winning against GoDaddy/TDNAM and may even set them straight. Doubtful though on the latter.

Circa, all the best in determining what route to take.

I have permission from someone who belongs to another forum, but not this forum to post this information. This is the third person who had informed TDNAM/GoDaddy that there were names being auctioned of as belonging to GoDaddy when they were registered elsewhere and being auctioned off as being expired when they were not expired.

As you will see, this same individual just received notice of "owner reclaimed" which is a .net. What started out with TDNAM claiming a "problem with the .info registry" is not .com, .net, and .biz
------------------------------------------------------------------------
In Reply to your Post Re: F***ed Again By Godaddy & Tdnam!:

Here are the names discussed in the post. I'm not a Namepros member.

Alley.info
Anklet.info
BookPublishers.info
Christening.info
ComputerSchool.info
Curfew.info
Curiosity.info
Empowerment.info
ExoticDancer.info
FlightAttendant.info
Haverhill.info
HomeExchange.info
HoneymoonVacations.info
Interpret.info
Ledger.info
Letterhead.info
ManagementDevelopment.info
OrganicChemistry.info
Rift.info
Screenings.info
Stencils.info
Thimbles.info
VintageCar.info
-----------------------------------------------------------------------
Are you telling me that you alerted TDNAM to all of these domain names, including toes.info?

I do recall many of these and bid on several.

Gerry
-----------------------------------------------------------------------
Yes -- after finding 4 in error and getting refunds, I ran WHOIS on EVERY auction I won and found the rest.

- Dale
------------------------------------------------------------------------
Unbelievable!

Dale, do you mind if I take these communications between you and I and post them?

Also, do you have the original emails between you and TDNAM?

Thanks.

Gerry
-------------------------------------------------------------------------
Add another one, just 1 minute ago:

homeloanrefinance.net

This time they notified ME, but said "owner reclaimed" which is not true because it's already at a different registrar.

You can post this stuff, I don't think I have the original emails.

- Dale
-------------------------------------------------------------------------

Keep those notices. I just got two more along with two refunds.

This is borderline funny, sad, pathetic, and criminal all in one!

I sincerely appreciate your help and assistance. This has to be brought to the attention of someone who can do something about it.

And thanks for the permission to post this.

Gerry
--------------------------------------------------------------------------
For those that may be interested, this post referred to is on DNF.
http://www.DNF/showthread.php?t=204742

This is just pathetic. I feel for the frustration you must be going through circa1850. I'll have to look into moving elsewhere as well. How is monikers prices/service?

Jay

Wow, I've been considering transfering all my GD domains to namecheap just to make ease of use when changing nameservers and such. But I now have a real reason to go ahead and do it.

Sorry to hear about everyones problems with GD. I for one won't be sticking around to run into any. Lets hope transfering out goes smoothly.

-edit

WOW...the situation gets worse. Creeker has unloaded a bombshell here. Now this is fraud and it can be PROVEN. Sorry but when you commit a criminal act you aren't protected by some caveat in an agreement from the government or a 3rd party. It's up to the courts to decide this.

http://en.wikipedia.org/wiki/Indemnity

Basically they need to be heavily fined and sanctioned for this. For them to knowingly auction off names they don't own is an outright FRAUD. Contact the attorney general over this asap. Get a signed affidavit from Creeker and you need to save all emails (with headers) and communications.

Good luck. Glad this story got out. I been saying for a long time Godaddy wasn't all that.

baxter said:

This is just pathetic. I feel for the frustration you must be going through circa1850. I'll have to look into moving elsewhere as well. How is monikers prices/service?Jay

Click to expand...

Monikers prices are great. In fact, I had a GoDaddy reseller account to give myself a price break on regging names. Now, I don't even need that. Moniker prices to DNF and NamePros members are even BETTER than the prices GoDaddy was giving me as a reseller.

The person I have been in contact with the Lee Odom at Moniker.

I am sure Lee would love to hear from you and I really don't think he would mind sharing this information.

[email protected]
Toll free in the U.S. and Canada: 1.800.688.6311
Direct Line: 1.954.861-3538

So far, I like what I am hearing. Actually, I like hearing someone actually pick up the phone and answer it.