Is there any way to contact Domain.com?

Medow · Dec 11, 2011

Hello every one:

I have some issue with my account on Domain.com, and now it was disabled.
I am not able to manage my domain. So i try to contact them through their internal contact-us form, but it was keep send me notice to my email labeled with (daemon failure notice) telling my that my inquires doesn't send because of failure in recipient name.
Now, i need a way to contact when of their admin.

Thank you.

Dave_Z · Dec 12, 2011

Not possible to call them? Or perhaps message them via Facebook or Twitter since they appear to have both also?

Medow · Dec 12, 2011

Thank you,
I am trying to post on their wall, but they clear my message as soon as they posted.

UWH-Mike · Dec 12, 2011

I believe that you need to call them.

Do they have Live Chat support?

Medow · Dec 12, 2011

No, they have not.

Michelle · Dec 12, 2011

Call us
For Hosting and VPS Support: 360-449-5988 Monday - Friday, 6:00 a.m. to 6:00 p.m. PST Holidays, 8:00 a.m. to 4:00 p.m. PST

On page http://www.domain.com/contact/

Medow · Dec 12, 2011

Hey,

I try to contact them through their internal ticket using the following link:

http://www.domain.com/contact/contact-support.php

But also when i log to support system i found that the disable the internal ticket they said:

We're sorry, we are unable to access your support case management.

Medow · Dec 12, 2011

in try to contact them through [email protected] (which i found on their site).
But as usual a failure notice, and the reason is (reason: 550 No such user ([email protected]))

tricolorro · Dec 12, 2011

Medow said:
Hey,

I try to contact them through their internal ticket using the following link:

http://www.domain.com/contact/contact-support.php

But also when i log to support system i found that the disable the internal ticket they said:

:hi:

Is there any reason you can't call them?

:talk: 360-449-5988

Medow · Dec 12, 2011

tricolorro said:
:hi:

Is there any reason you can't call them?

:talk: 360-449-5988

Hey:
I call them, and a recorded machine tell me press 1 for ... or press 2 for ....
After i press 1, the recorded message told me that i should contact them from monday to friday 6 am to 6pm PST. And guess what, it was mondey and it was 8.5 am.

mis_chiff · Dec 12, 2011

Phone numbers, email, Facebook - support

Everything is listed here - not sure what else to tell you except try calling again - maybe different timezones?

Considering you just posted the thread yesterday - Sunday
and it's just Monday at 7:25am PST time

so they are open now - give them call.

Medow · Dec 12, 2011

Thank god, i can finally contact them through phone.

As you said mis_chiff, different timezones.

Thank you all for help.

tricolorro · Dec 12, 2011

Medow said:
Hey:
I call them, and a recorded machine tell me press 1 for ... or press 2 for ....
After i press 1, the recorded message told me that i should contact them from monday to friday 6 am to 6pm PST. And guess what, it was mondey and it was 8.5 am.

Medow,

Was that California time?

You should have tried again later in the day.

I only had to call them once and I reached a rep with no problem.

Domain.com is one of a cluster of about 20 or so related domain Registrars including Dotster.com, Name.com, MyDomain.com.

I'm sure your problem will be handled as I have never had trouble getting a problem resolved at any of those companies.

Medow · Dec 12, 2011

Problem was solved now, thank you all.

Is there any way to contact Domain.com?

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