Is there any way to contact Domain.com?

Medow · 12-11-2011, 04:10 PM

Hello every one:

I have some issue with my account on Domain.com, and now it was disabled.
I am not able to manage my domain. So i try to contact them through their internal contact-us form, but it was keep send me notice to my email labeled with (daemon failure notice) telling my that my inquires doesn't send because of failure in recipient name.
Now, i need a way to contact when of their admin.

Thank you.

**Dave Zan** · 12-11-2011, 05:09 PM

Not possible to call them? Or perhaps message them via Facebook or Twitter since they appear to have both also?

Medow · 12-12-2011, 01:36 AM

Thank you,
I am trying to post on their wall, but they clear my message as soon as they posted.

UWH-Mike · 12-12-2011, 02:24 AM

I believe that you need to call them.

Do they have Live Chat support?

Medow · 12-12-2011, 02:51 AM

No, they have not.

**Michelle** · 12-12-2011, 02:56 AM

Call us
For Hosting and VPS Support: 360-449-5988 Monday - Friday, 6:00 a.m. to 6:00 p.m. PST Holidays, 8:00 a.m. to 4:00 p.m. PST

On page http://www.domain.com/contact/

Medow · 12-12-2011, 03:22 AM

Hey,

I try to contact them through their internal ticket using the following link:

http://www.domain.com/contact/contact-support.php

But also when i log to support system i found that the disable the internal ticket they said:
????: NamePros.com http://www.namepros.com/domain-name-discussion/740187-there-any-way-contact-domain-com.html

Quote:

We're sorry, we are unable to access your support case management.

Medow · 12-12-2011, 06:31 AM

in try to contact them through support@support.domain.com (which i found on their site).
But as usual a failure notice, and the reason is (reason: 550 No such user (acquisition9@mailca.custhelp.com))

tricolorro · 12-12-2011, 07:30 AM

Originally Posted by Medow

Hey,

I try to contact them through their internal ticket using the following link:

http://www.domain.com/contact/contact-support.php

But also when i log to support system i found that the disable the internal ticket they said:

????: NamePros.com http://www.namepros.com/showthread.php?t=740187

Is there any reason you can't call them?

360-449-5988

Medow · 12-12-2011, 08:08 AM

Originally Posted by tricolorro

Is there any reason you can't call them?

360-449-5988

Hey:
????: NamePros.com http://www.namepros.com/showthread.php?t=740187
I call them, and a recorded machine tell me press 1 for ... or press 2 for ....
After i press 1, the recorded message told me that i should contact them from monday to friday 6 am to 6pm PST. And guess what, it was mondey and it was 8.5 am.

**mis_chiff** · 12-12-2011, 08:25 AM

Phone numbers, email, Facebook - support

Everything is listed here - not sure what else to tell you except try calling again - maybe different timezones?

Considering you just posted the thread yesterday - Sunday
and it's just Monday at 7:25am PST time

so they are open now - give them call.

Medow · 12-12-2011, 10:17 AM

Thank god, i can finally contact them through phone.

As you said mis_chiff, different timezones.

Thank you all for help.

tricolorro · 12-12-2011, 10:31 AM

Originally Posted by Medow

Hey:
????: NamePros.com http://www.namepros.com/showthread.php?t=740187
I call them, and a recorded machine tell me press 1 for ... or press 2 for ....
After i press 1, the recorded message told me that i should contact them from monday to friday 6 am to 6pm PST. And guess what, it was mondey and it was 8.5 am.

Medow,

Was that California time?

You should have tried again later in the day.

I only had to call them once and I reached a rep with no problem.

Domain.com is one of a cluster of about 20 or so related domain Registrars including Dotster.com, Name.com, MyDomain.com.

I'm sure your problem will be handled as I have never had trouble getting a problem resolved at any of those companies.

Medow · 12-12-2011, 03:32 PM

Problem was solved now, thank you all.

12-11-2011, 04:10 PM	THREAD STARTER #1 (permalink)
Medow New Member Join Date: Jun 2011 Posts: 13	Is there any way to contact Domain.com? Hello every one: I have some issue with my account on Domain.com, and now it was disabled. I am not able to manage my domain. So i try to contact them through their internal contact-us form, but it was keep send me notice to my email labeled with (daemon failure notice) telling my that my inquires doesn't send because of failure in recipient name. Now, i need a way to contact when of their admin. Thank you. Last edited by Medow; 12-11-2011 at 04:24 PM.

12-11-2011, 05:09 PM	#2 (permalink)
Dave Zan Electrifying Guy Join Date: Sep 2003 Posts: 4,753 Follow @DaveZan	Not possible to call them? Or perhaps message them via Facebook or Twitter since they appear to have both also? __________________ *Vidi, Vici, Veni!* Follow My Tweets \| Check My Blog

12-12-2011, 01:36 AM	THREAD STARTER #3 (permalink)
Medow New Member Join Date: Jun 2011 Posts: 13	Thank you, I am trying to post on their wall, but they clear my message as soon as they posted. Last edited by Medow; 12-12-2011 at 01:42 AM.

12-12-2011, 08:25 AM	#11 (permalink)
mis_chiff Membership Director Join Date: Mar 2006 Location: Canada Posts: 9,252 Follow @mis_chiff	Phone numbers, email, Facebook - support Everything is listed here - not sure what else to tell you except try calling again - maybe different timezones? Considering you just posted the thread yesterday - Sunday and it's just Monday at 7:25am PST time so they are open now - give them call. __________________ RXmeds.ca \| Fotoshop.ca \| EmailLookup.ca \| GenericOnline.ca Taking Offers. [To own a .ca you must meet CIRA requirements]

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12-12-2011, 02:24 AM	#4 (permalink)
UWH-Mike New Member Join Date: Nov 2011 Posts: 5	I believe that you need to call them. Do they have Live Chat support?

12-12-2011, 02:51 AM	THREAD STARTER #5 (permalink)
Medow New Member Join Date: Jun 2011 Posts: 13	No, they have not.

12-12-2011, 02:56 AM	#6 (permalink)
Michelle Be Happy... Don't Worry Join Date: Jul 2005 Location: UK Posts: 16,066	Call us For Hosting and VPS Support: 360-449-5988 Monday - Friday, 6:00 a.m. to 6:00 p.m. PST Holidays, 8:00 a.m. to 4:00 p.m. PST On page http://www.domain.com/contact/

12-12-2011, 06:31 AM	THREAD STARTER #8 (permalink)
Medow New Member Join Date: Jun 2011 Posts: 13	in try to contact them through support@support.domain.com (which i found on their site). But as usual a failure notice, and the reason is (reason: 550 No such user (acquisition9@mailca.custhelp.com))

12-12-2011, 10:17 AM	THREAD STARTER #12 (permalink)
Medow New Member Join Date: Jun 2011 Posts: 13	Thank god, i can finally contact them through phone. As you said mis_chiff, different timezones. Thank you all for help.

12-12-2011, 03:32 PM	THREAD STARTER #14 (permalink)
Medow New Member Join Date: Jun 2011 Posts: 13	Problem was solved now, thank you all.

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