Is Dynadot.com Down For You Too?

Expron · Feb 12, 2009

Hmm,

I've been trying to login to Dynadot.com all night & they seem down. Is anyone else experiencing the same?

I'm out in Chicago, IL USA so - maybe it's a regional thing?

It seems like their API is down as well.

I know they're a smaller company.. Hopefully they get up & going again soon!

kam · Mar 3, 2009

Dynadot down for at least 45 hours ...

Tribulatio said:
This morning (European time), they are still down with the same message.

It has now been more than 36 hours.

If it continues like that for several days, I guess this thread will become a discussion about the best substitute registrar.... (I have always been very pleased with Namecheap, but they still remain resellers - I do anyway keep about a third of my domain names with them; I am currenty testing Rebel.com, which is reported to be reliable, but I prefer Dynadot's interface.)

Like everybody, I would be very tolerant of Dynadot's downtime if only a clearer explanation was provided about their problem.

dmi · Mar 3, 2009

Still down. I can't believe this, really.

daj · Mar 3, 2009

http://park.dynadot.com/ that page works.

but yeah I wish they'd had better communication with us all, but maybe they can't send out a mass email to their customers due to a broken database or something?

Dave_Z · Mar 3, 2009

Like someone said, unbelievable. I also never saw this happen before.

Hope they work it out...fast. For their sakes and their customers.

finalwebsites · Mar 3, 2009

I know them as a good service provider, any ticket I send before was answered very soon.

Anyway there is no reason to not post an update after so many hours!

I'm curious about what they gonna tell us, maybe the offer some "crisis discount"?

If if this outage will continue many other hours there is no reason to go away, they have a great and FAST interface like no others. I'm sure they will take actions that this problem will never came up...

wussadotcom · Mar 3, 2009

sportomoney said:
http://park.dynadot.com/ that page works.

but yeah I wish they'd had better communication with us all, but maybe they can't send out a mass email to their customers due to a broken database or something?

Nice :music: Maybe people can use the link?

diegoid · Mar 3, 2009

mega downtime. this is something to consider.

MicroGuy · Mar 3, 2009

Does anyone know if grace deletion via API is still working as previously reported?

End User King · Mar 3, 2009

It's cost me as I cant push 2 domains (both Dynadot) to the new owner even though I have received payment. Thus making me look unprofessional.

plaggypig · Mar 3, 2009

So they still haven't made any attempt at informing their customers of what's going on, or given an ETA for resumed service? I find that quite amazing.. even The Pirate Bay was able to keep us informed of a technical problem last night, and those guys are in the middle of a fraking trial!

finalwebsites · Mar 3, 2009

EndUserSales.com said:
It's cost me as I cant push 2 domains (both Dynadot) to the new owner even though I have received payment. Thus making me look unprofessional.

how? If you can't push to the new owner, he can't receive the domain name via dynadot

jdenwar · Mar 3, 2009

Damn.. I am not able to use API to grace delete my domains....

I think dynadot will lose a bunch of happy customers....
Aren't they seeing this thread... this thread is already indexed on search engine..

dmi · Mar 3, 2009

When they get the system back up, they should better make a great report about what happened, apologize to their customers, refund money to tasters who couldn't delete in time -- damn, this looks so unprofessional. They're being silent, no news, nothing. I remember when The Planet data center went down, they were updating their forum every 15 minutes about what they're doing while trying to get it back up. That's professionalism.

jdenwar · Mar 3, 2009

They are being silent and no sign....

We can expect a great promo afterwards....

:bingo:

ripley · Mar 3, 2009

EndUserSales.com said:
It's cost me as I cant push 2 domains (both Dynadot) to the new owner even though I have received payment. Thus making me look unprofessional.

I'm in the exact same position, I have three clients sitting around wondering what kind of mickey mouse operation I'm running -- beyond being out a couple hundred bucks in tasted names at this point. It makes me look so unprofessional and maybe even slightly shady, and that is unacceptable to me in the extreme.

ripley.

daj · Mar 3, 2009

Definitely puts some things into perspective,
never put all your eggs in one basket, or go
with the host/registrar with the most customers
(as that just indicates their the most reliable
and put money they earn back into their business model)

I'm guessing Dynadot just wasn't prepared for something of this magnitude to happen, but now they know.

Anyway I found this funny:
(from google archives)

"Todd continues to run Dynadot with an emphasis on customer service, efficiency, and engineering excellence."

an emphasis on Customer Service? :zzz:

Auraka · Mar 3, 2009

You guys are really worried about promos? That is pretty sick in the head, right now I'm worried about the names I have in DynaDot and what happened to their customer database.

FusionSpy · Mar 3, 2009

OK this is getting kind of annoying now - nothing offical from their side, I cannot push domains, ... hope this gets sorted out in a few hours now.

Tippy · Mar 3, 2009

I dont think they deserve to keep their perfect review here at NamePros. They know we are here as they mention right on their site that we rate them 4/4 stars. Doesnt look like my new review changed their rating much.

As far as Im concerned they deserve to lose their perfect score here at NP.

They honestly shoud have a person on the major domain forums for added support.

Tribulatio · Mar 3, 2009

sportomoney said:
Definitely puts some things into perspective,
never put all your eggs in one basket, or go
with the host/registrar with the most customers
(as that just indicates their the most reliable
and put money they earn back into their business model)

I'm guessing Dynadot just wasn't prepared for something of this magnitude to happen, but now they know.

You are right, and I do never put all my eggs in the same basket (especially keping in mind the Registerfly debacle, at the time I had managed to have my domains there escape just in time!). I have about 20 percent of my domain names with Dynadot. Nevertheless, every domain has to be in a basket, somewhere. Even if not all domains are affected, having a fair percentage of them in such a situation is never pleasant.

I have still good hope that Dynadot will be back soon, although already much more time has passed than what they foreseen on phone to some people on this thread. But my plans to move 20 percent more of my domains to them will probably be frozen for some time, unless they provide a VERY convincing explanation (including about lack of communication on the temporary welcome page). They will probably rather go to Namecheap (always excellent service and communication, good prices, fast interface) or to Rebel (I am just at the start of experimenting with them, only a few domain names there).

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