Warning: Do not register names with HostUltra.com!!!

mgt · Jun 26, 2006

Here is the transcript of my support ticket with HostUltra.com
Posted on 26 Jun 2006

--------------------------------------------------------------------------MGT
How can I change the Dns settings for my new domain name DnOVT.com? I want to point it to sedo.com parking.

Support

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Hello,

Please be informed that you cannot change the DNS setting of your domain DnOVT.com. Let us know more details about the DNS change so that we will do the changes for you. Also explain us what do you mean by "I want to point it to sedo.com parking".

Please feel free to contact us if you have any issues.

Regards,

Rahjaz
Support Team.

Posted on 26 Jun 2006

--------------------------------------------------------------------------MGT
I want to put it up for sale at sedo.com

NS1.SEDOPARKING.COM
NS2.SEDOPARKING.COM

Tyler

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Domain names purchased through Host Ultra may not be transfered and the name servers cannot be changed.

-Tyler
Host Ultra
Account Services Staff

MGT

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
say what? What kinda registrar are you guys and what am I supposed to do now?

Host Ultra

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Domains purchased here can only be used with our hosting.

----------
Eric,
Administrator,
Host Ultra

Posted on 26 Jun 2006

---------------------------------------------------------------------------MGT
So essientally you own it and I'm renting the domain name?

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Please note that on the purchase page it said:
Important Information
Please check carefully the above domain name is correct and that there is no spelling mistakes.
All domain purchases are final. Domains cannot be refunded, cancelled, exchanged, renamed or transferred.
By clicking the Purchase Domain button below the domain will be entered into our system for registration there is no going back after this point.

-Tyler
Host Ultra
Account Services Staff

I need to Always, read the fine print!!!

Any suggestions on what to do now from any body here

Jo · Jun 26, 2006

mgt said:
--------------------------------------------------------------------------------
Please note that on the purchase page it said:
Important Information
Please check carefully the above domain name is correct and that there is no spelling mistakes.
All domain purchases are final. Domains cannot be refunded, cancelled, exchanged, renamed or transferred.
By clicking the Purchase Domain button below the domain will be entered into our system for registration there is no going back after this point.

-Tyler
Host Ultra
Account Services Staff

I need to Always, read the fine print!!!

Any suggestions on what to do now from any body here

It says nothing about the domain name servers in that bit you quoted.

If they do not allow you to change the domain name servers...ummm...frankly that is the stupidest thing I have ever heard and really bad business.

mgt · Jun 26, 2006

Right!

if you check whois for the name they are listed as the owner! So I guess I am renting it! and I have to host with them

Osprey · Jun 26, 2006

What a poor way to manage domains. You're paying regular price i guess? (From looking at their domain registration price) yet they own and control it?

mgt · Jun 26, 2006

Latest support thread with them:

So essientally you own it and I'm renting the domain name? YES or NO

MGT

----------
YES

Eric,
Administrator,
Host Ultra

Posted on 26 Jun 2006

--------------------------------------------------------------------------------MGT
You ought to make that a little more explicit in my opinion. What advantage do you gain. It seems you will just alienate your customers that way. I for one am not pleased. Don't you want your customers to recommend you to others. You would not like to be treated that way, I'm sure!

Still waiting to hear from them, be warned!!!!!!!!!!!!!!!!!!!!!!

JMorris · Jun 26, 2006

http://www.bbb.org/

http://www.icann.org/

Won't do much for you in this particular situation, but it might help someone else down the road.

Thanks for the heads up. Sorry to hear about your situation.

Best Regards,

James

-db- · Jun 26, 2006

Ridiculous.

You know, people are always saying... don't register your domains with a hosting company, and I suppose this is a good (albeit unfortunate) example of that. Mgt, may I ask why you were using them for domain registrations in the first place?

ahtum · Jun 26, 2006

looooool look at http://hostultrasucks.com. btw where is the tos of this sh**ty site because i can`t see it. anyway thx 4 the head up i`ll warn all my friends about it

.

mgt · Jun 26, 2006

-db- said:
Ridiculous.

You know, people are always saying... don't register your domains with a hosting company, and I suppose this is a good (albeit unfortunate) example of that. Mgt, may I ask why you were using them for domain registrations in the first place.

I've been hosting with them, it's only $20 per year. I usaully use godaddy but they were a couple bucks cheaper and I was trying to save a little. Didn't read the fine print, semi- expensive lesson, huh?

kslup_k · Jun 26, 2006

let it drop and register again.

Dont tell me that you cannot control whether to drop or renew.....
:lala:

-db- · Jun 26, 2006

mgt said:
...semi- expensive lesson, huh?

Yes, unfortunately.

I'm really sorry this happened to you. I wish there was something we could do to fix it.

And, according to their policies you can't even transfer the name away? Geez...

mgt · Jun 26, 2006

ahtum said:
looooool look at http://hostultrasucks.com. btw where is the tos of this sh**ty site because i can`t see it. anyway thx 4 the head up i`ll warn all my friends about it .

Hostultra.com owns hostultrasucks.com LOL
They know they suck, can you believe it!

JMorris · Jun 26, 2006

kslup_k said:
let it drop and register again.

Dont tell me that you cannot control whether to drop or renew.....
:lala:

For a quality domain, I seriously doubt they'll let it expire. They obviously know the value of owning a domain name.

duskdawn · Jun 26, 2006

Non-transferable? This is ridiculous and I assume this is against ICANN rules(?).
Well if you are serious about domaining just don't register any names there anymore.

angisson · Jun 26, 2006

so sorry to hear that dude, that really does suck

and BTW, thats a great name IMHO, and since he owns it, you have no chance in hell to get it.. unless for some strange reason he lets it drop.

I would contact ICANN and tell them about it, mabe thay can't do nothing, but its worth a shot.. did the TOS say you will be renting the domain, and not owning it ?

b/c I am looking on there site and it clearly says "Register your domain name for only $7.65 with Host Ultra!
Why pay more?"

unless regester can mean rent too

fonzie_007 · Jun 26, 2006

Sorry to be frank, but why in the heck did you use their company and not a more respected registrar? Try Moniker--you shouldn't have any complaints with them.

-db- · Jun 26, 2006

Mgt,

Please find an available domain to register (com, net, org, info, biz) and send it to me. I will register it for you free of charge, thru the NP Domain Registration system, which uses a rock solid eNom back-end. Everything is easy to manage, and this will give you a chance too see how the system works.

This won't bring back your lost domain, but maybe it will help wash away a little of the bad taste left in your mouth by HostUltra.

Besides, us cheapskates have to stick together.

gazzip · Jun 26, 2006

That is pathetic !! - Surely they are only supposed to be performing a service for ICANN - Is this even legal ??

here's their terms if you have'nt already found them http://www.hostultra.com/tos.html

.

GeneCosta · Jun 26, 2006

I'm so sorry to hear this.

verbster · Jun 26, 2006

How is it that they are listed as the owners? To not allow a transfer is bad enough, but to register it under their name is just outright criminal. Is that in the TOS? I couldn't find specifcs to domain ownership.

name.trader · Jun 26, 2006

I am really sorry to hear what you are experiencing.

I have heard of a company that would help us to change the dns so that we just email them the new dns for our domain but they will give us access to the domain control panel anyway if we prefer to do it ourselves.

I have not heard about registrar that won't allow us to transfer our domain at all. And an explicit statement that you are renting instead of own the domain is really a shocker.

Hope that you will find a win-win solution.

gazzip · Jun 26, 2006

Maybe you could post something in their forum and see what others there think ? Maybe we all should !

http://forum.hostultra.com/index.php?

.

angisson · Jun 26, 2006

gazzip, lol I was thinking of that ...

-db-, very very nice gester, rep added, now if all people were that nice like -db- :D

DropLister · Jun 26, 2006

Report it to Icann if they are infact a registrar, and if they are a reseller report it to the registrar and icann

mgt · Jun 26, 2006

gazzip said:
That is pathetic !! - Surely they are only supposed to be performing a service for ICANN - Is this even legal ??

here's their terms if you have'nt already found them http://www.hostultra.com/tos.html

.

Thanks gazzip, they hid that one but
Does anybody really read TOS pages, who really has time, we could be giving away our first born for all we know!!

Warning: Do not register names with HostUltra.com!!!

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