Warning: Do not register names with HostUltra.com!!!

mgt · 06-26-2006, 04:02 PM

Here is the transcript of my support ticket with HostUltra.com
Posted on 26 Jun 2006

--------------------------------------------------------------------------MGT
How can I change the Dns settings for my new domain name DnOVT.com? I want to point it to sedo.com parking.

Support

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Hello,

Please be informed that you cannot change the DNS setting of your domain DnOVT.com. Let us know more details about the DNS change so that we will do the changes for you. Also explain us what do you mean by "I want to point it to sedo.com parking".

Please feel free to contact us if you have any issues.

Regards,

Rahjaz
Support Team.

Posted on 26 Jun 2006

--------------------------------------------------------------------------MGT
I want to put it up for sale at sedo.com

NS1.SEDOPARKING.COM
NS2.SEDOPARKING.COM

Tyler

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Domain names purchased through Host Ultra may not be transfered and the name servers cannot be changed.

-Tyler
Host Ultra
Account Services Staff

MGT

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
say what? What kinda registrar are you guys and what am I supposed to do now?
????: NamePros.com http://www.namepros.com/domain-name-discussion/211032-warning-do-not-register-names-hostultra.html

Host Ultra

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Domains purchased here can only be used with our hosting.

----------
Eric,
Administrator,
Host Ultra

Posted on 26 Jun 2006

---------------------------------------------------------------------------MGT
So essientally you own it and I'm renting the domain name?

Posted on 26 Jun 2006

--------------------------------------------------------------------------------
Please note that on the purchase page it said:
Important Information
Please check carefully the above domain name is correct and that there is no spelling mistakes.
All domain purchases are final. Domains cannot be refunded, cancelled, exchanged, renamed or transferred.
By clicking the Purchase Domain button below the domain will be entered into our system for registration there is no going back after this point.

-Tyler
Host Ultra
Account Services Staff

I need to Always, read the fine print!!!

Any suggestions on what to do now from any body here

Jo · 06-26-2006, 04:06 PM

Originally Posted by mgt

--------------------------------------------------------------------------------
Please note that on the purchase page it said:
Important Information
Please check carefully the above domain name is correct and that there is no spelling mistakes.
All domain purchases are final. Domains cannot be refunded, cancelled, exchanged, renamed or transferred.
By clicking the Purchase Domain button below the domain will be entered into our system for registration there is no going back after this point.

-Tyler
Host Ultra
Account Services Staff

I need to Always, read the fine print!!!

Any suggestions on what to do now from any body here

It says nothing about the domain name servers in that bit you quoted.

????: NamePros.com http://www.namepros.com/showthread.php?t=211032
If they do not allow you to change the domain name servers...ummm...frankly that is the stupidest thing I have ever heard and really bad business.

mgt · 06-26-2006, 04:12 PM

if you check whois for the name they are listed as the owner! So I guess I am renting it! and I have to host with them

Osprey · 06-26-2006, 04:23 PM

What a poor way to manage domains. You're paying regular price i guess? (From looking at their domain registration price) yet they own and control it?

mgt · 06-26-2006, 04:28 PM

Latest support thread with them:

So essientally you own it and I'm renting the domain name? YES or NO

MGT

----------
YES

Eric,
Administrator,
Host Ultra

Posted on 26 Jun 2006

????: NamePros.com http://www.namepros.com/showthread.php?t=211032
--------------------------------------------------------------------------------MGT
You ought to make that a little more explicit in my opinion. What advantage do you gain. It seems you will just alienate your customers that way. I for one am not pleased. Don't you want your customers to recommend you to others. You would not like to be treated that way, I'm sure!

Still waiting to hear from them, be warned!!!!!!!!!!!!!!!!!!!!!!

JMorris · 06-26-2006, 04:28 PM

http://www.bbb.org/

http://www.icann.org/

Won't do much for you in this particular situation, but it might help someone else down the road.

Thanks for the heads up. Sorry to hear about your situation.

Best Regards,

James

-db- · 06-26-2006, 04:36 PM

Ridiculous.

You know, people are always saying... don't register your domains with a hosting company, and I suppose this is a good (albeit unfortunate) example of that. Mgt, may I ask why you were using them for domain registrations in the first place?

ahtum · 06-26-2006, 04:41 PM

looooool look at http://hostultrasucks.com. btw where is the tos of this sh**ty site because i can`t see it. anyway thx 4 the head up i`ll warn all my friends about it

.

mgt · 06-26-2006, 04:41 PM

Originally Posted by -db-

Ridiculous.

You know, people are always saying... don't register your domains with a hosting company, and I suppose this is a good (albeit unfortunate) example of that. Mgt, may I ask why you were using them for domain registrations in the first place.

????: NamePros.com http://www.namepros.com/showthread.php?t=211032
I've been hosting with them, it's only $20 per year. I usaully use godaddy but they were a couple bucks cheaper and I was trying to save a little. Didn't read the fine print, semi- expensive lesson, huh?

kslup_k · 06-26-2006, 04:45 PM

let it drop and register again.

Dont tell me that you cannot control whether to drop or renew.....

-db- · 06-26-2006, 04:45 PM

Originally Posted by mgt

...semi- expensive lesson, huh?

Yes, unfortunately.

I'm really sorry this happened to you. I wish there was something we could do to fix it.
????: NamePros.com http://www.namepros.com/showthread.php?t=211032

And, according to their policies you can't even transfer the name away? Geez...

mgt · 06-26-2006, 04:45 PM

Originally Posted by ahtum

looooool look at http://hostultrasucks.com. btw where is the tos of this sh**ty site because i can`t see it. anyway thx 4 the head up i`ll warn all my friends about it

.

????: NamePros.com http://www.namepros.com/showthread.php?t=211032
Hostultra.com owns hostultrasucks.com LOL
They know they suck, can you believe it!

JMorris · 06-26-2006, 04:54 PM

Originally Posted by kslup_k

let it drop and register again.

Dont tell me that you cannot control whether to drop or renew.....

For a quality domain, I seriously doubt they'll let it expire. They obviously know the value of owning a domain name.

duskdawn · 06-26-2006, 04:55 PM

Non-transferable? This is ridiculous and I assume this is against ICANN rules(?).
Well if you are serious about domaining just don't register any names there anymore.

angisson · 06-26-2006, 04:58 PM

so sorry to hear that dude, that really does suck

and BTW, thats a great name IMHO, and since he owns it, you have no chance in hell to get it.. unless for some strange reason he lets it drop.

I would contact ICANN and tell them about it, mabe thay can't do nothing, but its worth a shot.. did the TOS say you will be renting the domain, and not owning it ?

b/c I am looking on there site and it clearly says "Register your domain name for only $7.65 with Host Ultra!
Why pay more?"

unless regester can mean rent too

fonzie_007 · 06-26-2006, 05:08 PM

Sorry to be frank, but why in the heck did you use their company and not a more respected registrar? Try Moniker--you shouldn't have any complaints with them.

-db- · 06-26-2006, 05:10 PM

Mgt,

Please find an available domain to register (com, net, org, info, biz) and send it to me. I will register it for you free of charge, thru the NP Domain Registration system, which uses a rock solid eNom back-end. Everything is easy to manage, and this will give you a chance too see how the system works.

This won't bring back your lost domain, but maybe it will help wash away a little of the bad taste left in your mouth by HostUltra.

Besides, us cheapskates have to stick together.

gazzip · 06-26-2006, 05:12 PM

That is pathetic !! - Surely they are only supposed to be performing a service for ICANN - Is this even legal ??

here's their terms if you have'nt already found them http://www.hostultra.com/tos.html

.

GeneCosta · 06-26-2006, 05:21 PM

I'm so sorry to hear this.

*verbster* · 06-26-2006, 05:22 PM

How is it that they are listed as the owners? To not allow a transfer is bad enough, but to register it under their name is just outright criminal. Is that in the TOS? I couldn't find specifcs to domain ownership.

name.trader · 06-26-2006, 05:26 PM

I am really sorry to hear what you are experiencing.

I have heard of a company that would help us to change the dns so that we just email them the new dns for our domain but they will give us access to the domain control panel anyway if we prefer to do it ourselves.

I have not heard about registrar that won't allow us to transfer our domain at all. And an explicit statement that you are renting instead of own the domain is really a shocker.

Hope that you will find a win-win solution.

gazzip · 06-26-2006, 05:37 PM

Maybe you could post something in their forum and see what others there think ? Maybe we all should !

http://forum.hostultra.com/index.php?

.

angisson · 06-26-2006, 05:38 PM

gazzip, lol I was thinking of that ...

-db-, very very nice gester, rep added, now if all people were that nice like -db-

DropLister · 06-26-2006, 05:41 PM

Report it to Icann if they are infact a registrar, and if they are a reseller report it to the registrar and icann

mgt · 06-26-2006, 05:50 PM

Originally Posted by gazzip

That is pathetic !! - Surely they are only supposed to be performing a service for ICANN - Is this even legal ??
????: NamePros.com http://www.namepros.com/showthread.php?t=211032

here's their terms if you have'nt already found them http://www.hostultra.com/tos.html

.

Thanks gazzip, they hid that one but
Does anybody really read TOS pages, who really has time, we could be giving away our first born for all we know!!

06-26-2006, 04:02 PM	THREAD STARTER #1 (permalink)
mgt NamePros Regular Join Date: May 2006 Location: Derbytown Posts: 245	Warning: Do not register names with HostUltra.com!!! Here is the transcript of my support ticket with HostUltra.com Posted on 26 Jun 2006 --------------------------------------------------------------------------MGT How can I change the Dns settings for my new domain name DnOVT.com? I want to point it to sedo.com parking. Support Posted on 26 Jun 2006 -------------------------------------------------------------------------------- Hello, Please be informed that you cannot change the DNS setting of your domain DnOVT.com. Let us know more details about the DNS change so that we will do the changes for you. Also explain us what do you mean by "I want to point it to sedo.com parking". Please feel free to contact us if you have any issues. Regards, Rahjaz Support Team. Posted on 26 Jun 2006 --------------------------------------------------------------------------MGT I want to put it up for sale at sedo.com NS1.SEDOPARKING.COM NS2.SEDOPARKING.COM Tyler Posted on 26 Jun 2006 -------------------------------------------------------------------------------- Domain names purchased through Host Ultra may not be transfered and the name servers cannot be changed. -Tyler Host Ultra Account Services Staff MGT Posted on 26 Jun 2006 -------------------------------------------------------------------------------- say what? What kinda registrar are you guys and what am I supposed to do now? ????: NamePros.com http://www.namepros.com/domain-name-discussion/211032-warning-do-not-register-names-hostultra.html Host Ultra Posted on 26 Jun 2006 -------------------------------------------------------------------------------- Domains purchased here can only be used with our hosting. ---------- Eric, Administrator, Host Ultra Posted on 26 Jun 2006 ---------------------------------------------------------------------------MGT So essientally you own it and I'm renting the domain name? Posted on 26 Jun 2006 -------------------------------------------------------------------------------- Please note that on the purchase page it said: Important Information Please check carefully the above domain name is correct and that there is no spelling mistakes. All domain purchases are final. Domains cannot be refunded, cancelled, exchanged, renamed or transferred. By clicking the Purchase Domain button below the domain will be entered into our system for registration there is no going back after this point. -Tyler Host Ultra Account Services Staff I need to Always, read the fine print!!! Any suggestions on what to do now from any body here __________________ ------------------------------------------------------------------------------------------------ \| Contemplation.org \| \| Portfoolio

06-26-2006, 04:12 PM	THREAD STARTER #3 (permalink)
mgt NamePros Regular Join Date: May 2006 Location: Derbytown Posts: 245	Right! if you check whois for the name they are listed as the owner! So I guess I am renting it! and I have to host with them __________________ ------------------------------------------------------------------------------------------------ \| Contemplation.org \| \| Portfoolio

06-26-2006, 04:23 PM	#4 (permalink)
Osprey NamePros Member Join Date: Mar 2006 Posts: 63	What a poor way to manage domains. You're paying regular price i guess? (From looking at their domain registration price) yet they own and control it? __________________ Latest Site: Blogoculars - Add your blog now! (Free)

06-26-2006, 04:28 PM	THREAD STARTER #5 (permalink)
mgt NamePros Regular Join Date: May 2006 Location: Derbytown Posts: 245	Latest support thread with them: So essientally you own it and I'm renting the domain name? YES or NO MGT ---------- YES Eric, Administrator, Host Ultra Posted on 26 Jun 2006 ????: NamePros.com http://www.namepros.com/showthread.php?t=211032 --------------------------------------------------------------------------------MGT You ought to make that a little more explicit in my opinion. What advantage do you gain. It seems you will just alienate your customers that way. I for one am not pleased. Don't you want your customers to recommend you to others. You would not like to be treated that way, I'm sure! Still waiting to hear from them, be warned!!!!!!!!!!!!!!!!!!!!!! __________________ ------------------------------------------------------------------------------------------------ \| Contemplation.org \| \| Portfoolio

06-26-2006, 04:28 PM	#6 (permalink)
JMorris NamePros Member Join Date: Jun 2006 Posts: 69	http://www.bbb.org/ http://www.icann.org/ Won't do much for you in this particular situation, but it might help someone else down the road. Thanks for the heads up. Sorry to hear about your situation. Best Regards, James __________________ JMorris Online \| SEO Snack \| MyWebAuthor \| Prefab Templates

06-26-2006, 04:36 PM	#7 (permalink)
-db- NamePros Inc. Join Date: Jan 2005 Location: Under the bed. Posts: 5,618	Ridiculous. You know, people are always saying... don't register your domains with a hosting company, and I suppose this is a good (albeit unfortunate) example of that. Mgt, may I ask why you were using them for domain registrations in the first place? __________________ I support Children: Wish.org \| MissingKids.com I support Animals: SPCA.org \| SPCA.com Jeff \| Armstrong \| Grrilla - First 3 inductees into NamePro's Hall-Of-Fame.

06-26-2006, 04:41 PM	#8 (permalink)
ahtum Senior Member Join Date: May 2006 Posts: 1,330	looooool look at http://hostultrasucks.com. btw where is the tos of this sh**ty site because i can`t see it. anyway thx 4 the head up i`ll warn all my friends about it .

06-26-2006, 04:45 PM	#10 (permalink)
kslup_k NamePros Regular Join Date: May 2005 Posts: 747	let it drop and register again. Dont tell me that you cannot control whether to drop or renew..... __________________ :alien: --> 21 LLL.US for sale; Take a look. <-- :alien:

06-26-2006, 04:55 PM	#14 (permalink)
duskdawn Senior Member Join Date: Jun 2005 Location: China <-> USA Posts: 1,248	Non-transferable? This is ridiculous and I assume this is against ICANN rules(?). Well if you are serious about domaining just don't register any names there anymore. __________________ My Domains For Sale PM me for WHOLESALE price. Cheap domains, Cheap Hosting (Giving away $8.95 Enom Reseller Accts) Broker and consultant for your China targeted domain names.

06-26-2006, 04:58 PM	#15 (permalink)
angisson Senior Member Join Date: Mar 2006 Posts: 1,680	so sorry to hear that dude, that really does suck and BTW, thats a great name IMHO, and since he owns it, you have no chance in hell to get it.. unless for some strange reason he lets it drop. I would contact ICANN and tell them about it, mabe thay can't do nothing, but its worth a shot.. did the TOS say you will be renting the domain, and not owning it ? b/c I am looking on there site and it clearly says "Register your domain name for only $7.65 with Host Ultra! Why pay more?" unless regester can mean rent too

06-26-2006, 05:08 PM	#16 (permalink)
fonzie_007 NamePros Expert Join Date: Nov 2005 Location: LLL.us City Posts: 6,358	Sorry to be frank, but why in the heck did you use their company and not a more respected registrar? Try Moniker--you shouldn't have any complaints with them. __________________ Feeling achy? · ACL Injury Information · Indian Recipes

06-26-2006, 05:10 PM	#17 (permalink)
-db- NamePros Inc. Join Date: Jan 2005 Location: Under the bed. Posts: 5,618	Mgt, Please find an available domain to register (com, net, org, info, biz) and send it to me. I will register it for you free of charge, thru the NP Domain Registration system, which uses a rock solid eNom back-end. Everything is easy to manage, and this will give you a chance too see how the system works. This won't bring back your lost domain, but maybe it will help wash away a little of the bad taste left in your mouth by HostUltra. Besides, us cheapskates have to stick together. __________________ I support Children: Wish.org \| MissingKids.com I support Animals: SPCA.org \| SPCA.com Jeff \| Armstrong \| Grrilla - First 3 inductees into NamePro's Hall-Of-Fame.

06-26-2006, 05:12 PM	#18 (permalink)
gazzip First Time Poster ! Join Date: Apr 2005 Location: GB Posts: 6,881	That is pathetic !! - Surely they are only supposed to be performing a service for ICANN - Is this even legal ?? here's their terms if you have'nt already found them http://www.hostultra.com/tos.html .

06-26-2006, 05:21 PM	#19 (permalink)
GeneCosta Account Closed Join Date: Jun 2005 Location: Dallas, Texas Posts: 964	I'm so sorry to hear this.

06-26-2006, 05:22 PM	#20 (permalink)
verbster Yup. It's cold. Join Date: Jul 2005 Location: Alaska Posts: 2,734	How is it that they are listed as the owners? To not allow a transfer is bad enough, but to register it under their name is just outright criminal. Is that in the TOS? I couldn't find specifcs to domain ownership. __________________ A good domain name is worth more than money. I've got domains up the Wazoo...wanna buy some? Last edited by verbster; 06-26-2006 at 05:31 PM.

06-26-2006, 05:26 PM	#21 (permalink)
name.trader New Member Join Date: Jun 2006 Posts: 17	I am really sorry to hear what you are experiencing. I have heard of a company that would help us to change the dns so that we just email them the new dns for our domain but they will give us access to the domain control panel anyway if we prefer to do it ourselves. I have not heard about registrar that won't allow us to transfer our domain at all. And an explicit statement that you are renting instead of own the domain is really a shocker. Hope that you will find a win-win solution.

06-26-2006, 05:37 PM	#22 (permalink)
gazzip First Time Poster ! Join Date: Apr 2005 Location: GB Posts: 6,881	Maybe you could post something in their forum and see what others there think ? Maybe we all should ! http://forum.hostultra.com/index.php? . Last edited by gazzip; 06-26-2006 at 05:58 PM.

06-26-2006, 05:38 PM	#23 (permalink)
angisson Senior Member Join Date: Mar 2006 Posts: 1,680	gazzip, lol I was thinking of that ... -db-, very very nice gester, rep added, now if all people were that nice like -db-

06-26-2006, 05:41 PM	#24 (permalink)
DropLister Senior Member Join Date: Apr 2005 Location: .ma.us Posts: 1,880	Report it to Icann if they are infact a registrar, and if they are a reseller report it to the registrar and icann __________________ Military Domains Wanted

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Warning: Do not register names with HostUltra.com!!!

Right!