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DomainTools - The most lame and arrogant company currently in business
Bellow is a complain with BBB against DomainTools that I submitted after waiting for almost 3 weeks for a reply from their support service and after being blocked to their service for three times.
Bottom line I had what they now call a "Legacy Account". A legacy account is an account that does not give DomainTools enough money so that they may treat you as a valued costumer. You are in fact more of an annoyance than a costumer.
Most of you should probably be in the same position without knowing since they have change their TOS and type of subscriptions without any feedback whatsoever to their current costumers. Be very careful in that case. Be extremely polite and never contradict them. If possible give them a hug as they are very in need.
What a difference from when Jay was running this business!
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Me - DomainTools sells a membership to a service that permits domain name WHOIS historical searches. However, when using this service, my access to it was blocked several times because of some bogus and unclear limits to the use of the service. There are no such limits according to the Terms Of Service (ToS). And even if there were, my usage of the service has always been made in a fair way, not using any automated method to retrieve data or make the searches. I have contacted their support requesting clarification of the rules but they simply ignore my requests for information. I am paying a fee monthly to their service so I deserve an explanation for this business practice. The account blocks/access limitation also deters the usage of a service that I paid for.
DomainTools - We in fact provided a reply to you on August 2, 2011. The Legacy access you receive is far greater then the current memebrship options and no where on our site does it state that 'unlimited' look up access would be provided. You failed to wait the account reset times and hose to simply be combative. Per our TOS we reserve the right to terminate service for any reason. We will immediately close your user account and refund the charge. As a Legacy user it was clearly explained exactly to you what limits you have you simply chose to ignore them. We provided solutions for changing proxy IPs and yest you also did not want to that. We have already two refunds to your PayPal accoutn as a courtesy and it will also be banned from use on our site. We will not respond further to this baseless and fraudulent accusation.
Me - With this reply you are in fact showing your true colors. Very, very lame and arrogant.
You have replied to me only after I submitted the complaint. You have ignored my requests for explanations for more than 2 weeks. You were always vague in your responses and did not comply to the ToS whatever way you want to put it. You have not solve my issue in any of the occurrences. I have explained to you that the change of IPs did not work. You decided to ignore my explanation and alerts. The ToS do not tell that there is no limit but do not tell ALSO that there IS a limit. I have been paying for a service and deserve proper attention as a client. It is unfortunate that you do not know what that is and abuse of your unique position on the market to abuse on your service conditions.
DomainTools - We have reserved our right to terminate your account and access to our system per the TOS and consider this matter closed. The money was refunded and information for this person removed. We consider the matter closed.
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regards,
tonecas
Bellow is a complain with BBB against DomainTools that I submitted after waiting for almost 3 weeks for a reply from their support service and after being blocked to their service for three times.
Bottom line I had what they now call a "Legacy Account". A legacy account is an account that does not give DomainTools enough money so that they may treat you as a valued costumer. You are in fact more of an annoyance than a costumer.
Most of you should probably be in the same position without knowing since they have change their TOS and type of subscriptions without any feedback whatsoever to their current costumers. Be very careful in that case. Be extremely polite and never contradict them. If possible give them a hug as they are very in need.
What a difference from when Jay was running this business!
------
Me - DomainTools sells a membership to a service that permits domain name WHOIS historical searches. However, when using this service, my access to it was blocked several times because of some bogus and unclear limits to the use of the service. There are no such limits according to the Terms Of Service (ToS). And even if there were, my usage of the service has always been made in a fair way, not using any automated method to retrieve data or make the searches. I have contacted their support requesting clarification of the rules but they simply ignore my requests for information. I am paying a fee monthly to their service so I deserve an explanation for this business practice. The account blocks/access limitation also deters the usage of a service that I paid for.
DomainTools - We in fact provided a reply to you on August 2, 2011. The Legacy access you receive is far greater then the current memebrship options and no where on our site does it state that 'unlimited' look up access would be provided. You failed to wait the account reset times and hose to simply be combative. Per our TOS we reserve the right to terminate service for any reason. We will immediately close your user account and refund the charge. As a Legacy user it was clearly explained exactly to you what limits you have you simply chose to ignore them. We provided solutions for changing proxy IPs and yest you also did not want to that. We have already two refunds to your PayPal accoutn as a courtesy and it will also be banned from use on our site. We will not respond further to this baseless and fraudulent accusation.
Me - With this reply you are in fact showing your true colors. Very, very lame and arrogant.
You have replied to me only after I submitted the complaint. You have ignored my requests for explanations for more than 2 weeks. You were always vague in your responses and did not comply to the ToS whatever way you want to put it. You have not solve my issue in any of the occurrences. I have explained to you that the change of IPs did not work. You decided to ignore my explanation and alerts. The ToS do not tell that there is no limit but do not tell ALSO that there IS a limit. I have been paying for a service and deserve proper attention as a client. It is unfortunate that you do not know what that is and abuse of your unique position on the market to abuse on your service conditions.
DomainTools - We have reserved our right to terminate your account and access to our system per the TOS and consider this matter closed. The money was refunded and information for this person removed. We consider the matter closed.
------
regards,
tonecas
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