Visa cards getting declined at Dynadot

[chenzen]

I tried to pay for my auction with my card today, but it got declined. I used the same card in the last 24 hours to pay for renewals and an auction win.
I tried with another card, but it got declined too.
Both are Visa debit cards with international transactions enabled. I have used both cards at dynadot in the recent past.
Is there any one else having the same issue? Especially another Indian?

Dynadot support stuff is 100% sure they don't have any issue from their side.
I am 100% sure the issue is either related to Indian cards or Dynadot system itself.
Please note that I get an alert when my card declines a transaction. None of the cards gave me any alert.

 

[jhm]

That's interesting. I just had this happen to me, and Dynadot said the same

(UK based, not India)

 

[chenzen]

Hmmm... I guess I was right about the problem being in their system.

 

[chenzen]

@Dynadot please investigate

 

[narek]

@Dynadot please investigate

My card transaction got declined a few days ago when I tried to buy a domain directly with card. I tried adding funds to my in account credit and it worked.

 

[Jasonn]

Just tried to renew a few domains with a saved credit card and it worked fine.

 

[chenzen]

It keeps showing me the same error message in the dashboard when retry.
Payment for XXXX was incomplete. Credit Card 4...XXXX Declined on 2022/01/20 09:19
I am afraid, they haven't retried any of my cards after the first time it was declined. Or they are simply showing the first error message.

 

[s.azis]

Maybe because of the DDOS attack

 

[chenzen]

Although my card was still not being charged (please note the transaction never reached the card/bank) when trying to pay directly for the auction win, I could add balance to my account using the same credit card!
It looks like a part of their payment system is somewhat broken.
@Dynadot

 

[hareemadil100]

My card transaction got declined too a few days ago.