news Uniregistry to Registrants: Configuration Error in Your Favor

[News]

I recently received an email from an upset domain investor who had at least one new gTLD domain name removed from his account after payment was already submitted. There was apparently an error that occurred somewhere along the line, and he was unable to keep the domain name(s). I’ve also read about this happening to others. It seems that when a registry or registrar makes an error, the error is corrected by way of refunding the registrant and pulling the domain name back.

According to an email that was sent to domain registrars, this is not the case with Uniregistry. As a result of a “configuration error at the registry,” domain names that were registered by registrants when they should not have been able to be registered will be retained by the current owners. Instead of refunding the buyers as they would be permitted in the terms and conditions, the company is letting its registrant keep these domain names that would have been reserved and sold for a premium price.

Below, I pasted the content of the email that was sent by Uniregistry. I think this was the right thing to do given the circumstances, and it will go a long way in building trust with registrants.

Full Article: http://www.domaininvesting.com/uniregistry-registrants-configuration-error-favor/