Transfer terms are changed again. Now they call (as the trustpilot member states), but there is no such a thing in the current T&C.
09/16 version:
11. DOMAIN TRANSFERS
When we receive a transfer request, we will call You to verify the transfer request. If we cannot reach You within 72 hours of receipt of the transfer request, the transfer will be denied. If You do not provide the proper PIN, the transfer will be denied. When we receive a change of account request, we will call You to verify the change request. If we cannot reach You within 72 hours of receipt of the change request, the change will be denied. If You do not provide the proper PIN, the change will be denied.
Current version:
11. DOMAIN TRANSFERS
If you transfer any domain name, you agree to provide the information required by, and to abide by, the procedures and conditions set forth in our this Agreement and governed by ICANN Policy. In order to further protect your domain name, any domain name registered with Epik or transferred to Epik may be placed on lock status, unless an opted-out option has occurred. The domain name must be placed on unlock status in order to initiate a transfer of the domain name away from Epik to a new registrar. You may log into your User Account with Epik at any time after your domain name has been successfully transferred to Epik, and change the status to unlock.
(quotes end)
https://www.epik.com/registration/