NameSilo

SquadHelp - Marketplace

Located in Domain Marketplace Reviews started by JudgeMind, Jan 26, 2019.

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  1. Andish

    Andish Domain Hunter

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    I can confirm that the seller to seller messaging system is not working properly since the beginning
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Aryan B

    Aryan B Established Member

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    sq.png
     
  3. JimJammy

    JimJammy Established Member ★★★★★★★★★★

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  4. Recons.Com

    Recons.Com Top Member VIP

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    You are confused on the subject and probably not a lawyer. I'd suggest not to add more confusion on the subject, unless you deem yourself an expert or somehow, professionally or educationally are qualified to advise on the subject.
     
  5. Aryan B

    Aryan B Established Member

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  6. vravis9

    vravis9 Top Member VIP

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    does anyone noticed that daily total views and total shortlists are not updated for the latest day...?

    I can see Sunday and Monday stats in my marketplace dashboard but nothing about Tuesday....

    Is this only me? or something wrong here...?

    can anyone check and confirm this...

    Thanks,
    Ravi.
     
  7. Andish

    Andish Domain Hunter

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    Remember that in some parts of the world like in Hawaii it's just 1 hour into Wednesday...
     
    Last edited: Dec 11, 2019
  8. vravis9

    vravis9 Top Member VIP

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    yes i know that point and daily checking at same time....

    it should be updated almost 5+ hours ago....

    I am from India and time here is Wednesday 5pm :)
     
  9. Laguna

    Laguna Top Member VIP

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    Mine isn't showing anything for Tuesday either
     
  10. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    👋 @GrantP

    (not my domain)

    Just a friendly note of detail 👉 the name in the logo doesn't match the domain 👇


    upload_2019-12-11_12-38-22.png

    Wouldn't want a buyer (was almost me in the wholesale marketplace) purchasing the domain based on the incorrect name in the logo.

     
  11. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    FWIW, I messaged a link of the above to the SH chat plugin as well since it doesn't appear @GrantP is too active here. Though maybe I'm mistaken?

    In my short time with SH, I've had several discussions with their chat plugin, and for the most part, I've been blown away (in a good way) by their support. Especially with regards to their response time, which is crazy good!

    I had one minor incident when I was told my SH coin might not be returned (and their recommendation was I take extra care while submitting domains) when I immediately contacted them about a typo I mistakenly submitted that hadn't been reviewed yet.

    It was just $1, but after getting used to a standard at a different marketplace of them returning it by default, I felt ripped off when support couldn't immediately guarantee a refund, and then, in part to SH apparently not accepting responsibility for not having a fail safe refund option, ensued one of my infamous maybe regrettable but productive grillings.

    Support handled it like a champ; an utter champ I tell ya! It was obvious I didn't take their wording (or lack of fail safe) kindly as I proceeded to spew a bunch of feedback, to which the staff member addressed each concern in a greater technical ability than I expected. The experience was capped with a follow up message the following day confirming they followed through with expediting the SH Coin refund feature, for submissions that hadn't been reviewed yet, to completion.

    December 5th, 2019:

    Though I haven't tested SquadHelp customer feedback from a buyers perspective, I have to imagine my domains are in good hands if their support addressing buyers is similarly reflective of the way they address sellers. E.g. thoroughly addressed and in a timely fashion.
     
    Last edited: Dec 11, 2019
  12. vravis9

    vravis9 Top Member VIP

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    The stats for Tuesday are updated....

    Just checked....by this time the stats for Wednesday should be updated..

    I think they are lagging behind 24hours...I think it continues the same way now onwards.

    No harm in that...but some strange change...

    Edit:
    P.S.: just saw Wednesday stats also updated...so now on again on time...seems someone took a nap yesterday...hence the delay.

    Thanks,
    Ravi
     
    Last edited: Dec 12, 2019
  13. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    Ahhhh.... They got me!

    Domain = R a n d o m S t o r y
    Logo = Another domain I own.

    Looks like the wrong logo was mistakenly added to this story. #random

    upload_2019-12-12_4-36-17.png
     
  14. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    And with a message to their chat plugin + a few hours later, and woooo-lah... problem fixed.

    upload_2019-12-12_8-56-11.png
     
  15. Recons.Com

    Recons.Com Top Member VIP

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    Well, random story deserves a random logo ;)
     
  16. Ostrados

    Ostrados Entrepreneur Gold Account VIP

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    What names do you prefer "not" to submit to Squad Help?

    For some high quality brandable names that I have I am hesitated to submit them to squad help, I prefer to keep them at Afternic & Sedo. While for average quality brandables I submit always to SH.

    what do you guys think?
     
  17. DomainBanana

    DomainBanana Established Member

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    How do you feel about SH's new feature: $4 to write a description and classify a premium name?

    To me, it seems the marketplace is more interested in profiting off sellers than actually selling domains.

    If a marketplace accepts a premium name, they should take some responsibility for it.

    They should classify the name and write the description themselves. This is, in part, how they earn their commission. Commissions that are, not incidentally, the highest in the industry.

    Competing marketplaces understand professionally listing domains are their responsibility. SH now charges $4 per name to accomplish this basic service, on top of the existing circus of points and coins.

    Bad idea, in my view.
     
    Last edited: Dec 16, 2019
  18. jk23

    jk23 Established Member ★★★★★★★★★★

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    I like the idea, I was hoping they would offer this because I don't like writing descriptions, but $4 is too much.
     
  19. NameWell

    NameWell Established Member

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    For a limited time, they are now offering 50% discount when you purchase 200 or more coins. So it would make $2 per description. Also, there's always option to pay 500 points and get 50% discount when you buy coins.

    I, personally, like writing my own descriptions :) So I don't think I'll be using this service.
     
  20. karmaco

    karmaco Top Member VIP

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    So now you have to pay if you don’t want to write your descriptions? 🙄Them not writing them to begin with is ridiculous. Every other brandable marketplace writes descriptions. At SH, you list your own, you write your own. What exactly do they do for their exorbitant commissions besides provide an often crappy logo?

    As I said 6 months ago, they are greedy control freaks who want to milk their sellers and nickel and dime them to death with the highest most convoluted fees in the industry. All that while having the lowest average pricing on domains and highest commish in the brandable space. They even want a piece of your reselling price.

    You don’t need them- they need you. Can’t wait to see what they charge you guys for next.
     
  21. ALDaisy1

    ALDaisy1 Established Member

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    I think the option to have descriptions written for you is intended to benefit sellers without strong English skills while providing a way Creatives can earn money. While the feature is in Beta the descriptions are being written by SH staff, but if you read the full explanation it mentions the possibility that Creatives may be able to apply to work on descriptions at a later date. I'm not saying anyone should or should not pay for the service; I just think the driving force behind the idea is discouragement among the Creatives. The site has grown so rapidly and it is so hard to earn money on a regular basis now.
     
  22. BrandCollectors.com

    BrandCollectors.com Established Member

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    what d u think about
    Squirels.com 🐿️
    Kitens.com 😽
    Horsess.com 🐎
    Bullss.com 🦌
    Brillince.com Brillience.com / scIEnce
    Airliness.com
    Vehicless.com (driverless)
    Millionss.com MILLION$$
    informetion.com (getting some traffic)
    Corges.com 🐶

    could sh to accept those names?
    thanks
     
  23. BrandKart

    BrandKart Pick the right name with us ! VIP

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    Buyer has up to 10 days to make necessary validation on the name after it gets sold, and we can hold on transferring if they would like to check on the name first, such as audience testing or trademark validation.

    Seriously ? They should consider removing this option @GrantP
     
  24. 4better

    4better Established Domainer VIP

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    I had this experience just recently. A buyer purchased my domain at SH.

    upload_2019-12-18_23-23-55.png

    Next I was instructed to do the following:

    upload_2019-12-18_23-24-57.png

    After almost a week, the buyer decided to cancel the purchase. The buyer was refunded.

    upload_2019-12-18_23-28-48.png

    A lot of time and effort wasted on the part of the seller. No compensation whatsoever.
     

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  25. DnameAgame

    DnameAgame BrandPlease.com Gold Account

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    Guys, give them a bit of slack - imagine the same situation but it was with PP or something...and your name was stolen as soon as the buyer opens a (false) complaint, for example.

    In worst case you have a solid confirm that the name has interest and has a better chance of selling, that is positive.

    When its $$ its gets frustrating - and fast - I always try to think of the same situation in other products / environments. Retail shaps take a beating on "return" costs. That's the best image that helps keeps things a little grounded - but, realistically no less frustrating.

    Customers are finicky, and have the right to be, we have to go with their flow.
     

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