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question Sold domain which was bought from godaddy via afternic. Been 9 days since domain transfer but still no payout scheduled

NameSilo

mani0307

Top Contributor
Impact
2,392
16 days passed and they even not schedule my payment and i have push domain already and when i call to afternic support they told me buyer not responding if he not response we will cancel the transaction and return domain to you.. and but @AbdulBasit.com saying after 14 days afternic release funds to seller if buyer not respond...
What going on with your support @Joe Styler ?
 

AbdulBasit.com

DomainsWeb.com
AbdulBasit.com
Impact
12,507
16 days passed and they even not schedule my payment and i have push domain already and when i call to afternic support they told me buyer not responding if he not response we will cancel the transaction and return domain to you.. and but @AbdulBasit.com saying after 14 days afternic release funds to seller if buyer not respond...
What going on with your support @Joe Styler ?

Here is what Afternic have told me in the recent past:

"With non Fast Transfer sales, it is our policy to not release payments to sellers until the domain has been delivered to the buyer. This is why some payments are released the same day as the transaction and others are delayed.

In both referenced cases, the payouts were delayed because the buyer was unresponsive after purchasing the domain. After a domain is purchased directly through Afternic, the buyer is prompted to provide us with their registrar account information so that we can provide them with instructions on how to take ownership of the domain. In both these cases, the buyers did not provide us with their registrar account information and were unresponsive to our broker and Transaction Assurance agent reach out attempts. Without know what registrar/account to move the domain to, we were unable to deliver the domain. As a worst case scenario, if the buyer does not take ownership of the domain within 10 business days (two weeks), the transaction will get escalated and we will create an account at the registrar to move the domain to. We then release the funds to the seller. This scenario is rare, as most buyers do not hesitate in gaining access to the asset they just purchased, but it does happen. Our brokers educate the buyer on the post purchase process when selling the name, so I am always surprised when buyers drag their feet/go unresponsive after purchasing a name. It is unfortunate that this happened with two of your buyers in such a short period of time, but this is not a new trend that is happening uniformly on our platform.

I checked on xxxxxxxx.com and we will begin the process of creating an account for the buyer if they do not respond today, so we can release your funds."


And for Fast Transfers:

“Fast Transfer payout timeline, a Fast Transfer payout is paid out between the 7th and 10th day from the sale. A manual transfer sale can be paid out as soon as the owner takes possession of the name.

Cancelling the transaction and giving back your domain just doesn't make sense to me. Since you've tagged the right person at NamePros (Joe Styler), I believe he'll sort it out your issue.
 

Joe Styler

Aftermarket Product Manager
GoDaddy Staff
Afternic Staff
Impact
4,698
16 days passed and they even not schedule my payment and i have push domain already and when i call to afternic support they told me buyer not responding if he not response we will cancel the transaction and return domain to you.. and but @AbdulBasit.com saying after 14 days afternic release funds to seller if buyer not respond...
What going on with your support @Joe Styler ?
That does seem pretty long. Let me know the domain and I will ask them to look at it.
 
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