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So now GoDaddy is Removing Names that i added to my Cart..

Located in Domain Marketplace Reviews, started by Fadi H, Jul 9, 2020

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  1. Ategy

    Ategy NameCult.com TheDomainSocial.com VIP Gold Account

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    Keep in mind that knowing what actually happened isn't a strong suit at the first level at contact at GoDaddy. In general they'll tell you what they think happened.

    In your case it could be a multitude of things. Including what seems to be going on more frequently with two people supposedly adding them to each other's cart within fractions of a second so that there isn't enough time for the first cart addition to be registered in the GD system in time for the 2nd to get the expected error, and as such it also allows the 2nd purchase to go through.

    However .. that would not explain a domain missing from your cart after a couple of minutes (unless they've tinkered with the error handling).

    What could have happened is that GD auto-logged you out either due to platform hiccup or a regular session time-out. So it's also possible you were logged out, and when that happens, and you add domains to your cart while A) unknowingly logged out and then logging back in .. or B) logged in and then unknowingly getting logged out, then the domains *sometimes* will no longer be a part of your session and dropped from your cart. I won't really get into to too much detail because the GoDaddy platform has seriously critical level security issues (left open for YEARS), and as much as it frustrates me, I won't discuss open security issues in a public forum (for what should obvious reasons I hope .. lol)
     
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  2. Fadi H

    Fadi H NamesMan VIP

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    Very logic answer, Thanks.
     
  3. karmaco

    karmaco Top Contributor VIP

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    Two hours is excessive. You snooze you lose. I would never expect a close out price held for me for anything above 15 minutes.
     
  4. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    That is not exactly true. Domains are a competitive business. Especially closeouts. The domain is not yours because it is in the cart. It is yours when you pay for it before anyone else pays for it.

    So let's use your analogy. You are putting things in your cart at the store. Because of the current situation Toilet paper is really in demand. It is very competitive to buy it. You put the only pack of toilet paper in the store in your cart and walk away to go pick up some milk. You come back two minutes later to find that someone took it out of your cart, paid for it and left the store.

    This thread covers what you are asking in more detail. https://www.namepros.com/threads/domains-taken-from-account-auctions-closeouts.1195276/

    Bottom line though is that buying domains in general is very competitive. Buying closeouts is even more competitive than that.
     
  5. Kpett

    Kpett Established Member

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    Although the toilet paper in the shopping cart analogy may not be the best, I can see how someone can abuse the system by placing domains in a shopping cart to keep other people from claiming them, either in order to try and get a better price (closeout domains go down in price over time) or just to disrupt the system.

    The domain name is not yours until you have purchased it. As others have said, once you put a domain in your cart, it is in your best interest to get it paid for as soon as possible.
     
  6. hui2000

    hui2000 Stable Brands VIP

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    Am not sure if it's right saying "its yours once you pay for a closeout" I have had two senarios in which i have paid and am issued a refund after 3 days without any reason and end up not getting the name and even loss some money due the exchange rate deviations.
     
  7. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    You will have to read the longer thread I linked to in order to understand what I mean here. I also did not mention the fact that some domains can be redeemed, as it did not apply to this specific situation but may to yours, and others had already brought that up.
     
  8. DomainVP

    DomainVP Domain Expert VIP

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    No, it's a pretty flawed system. Multiple people can add to cart, depending on the name and timing, and the first to buy is the winner/owner.

    Oh once you say?

    This was happening to me 3-5 times a week.

    Seems that API buyers have slowed down, or are more selective using their secret back door now that it's been discussed publicly.

    See previous threads:
    https://www.namepros.com/threads/domains-taken-from-account-auctions-closeouts.1195276/
    https://www.namepros.com/threads/the-disgusting-godaddy-auctions-api-issue.1186700/
     
  9. X7 Ryan

    X7 Ryan Owner, X7 Media

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    So I'm guessing thats a recent change within the last few years?

    I think the 'old' way makes more sense. If i go to buy tickets online to a concert as soon as I select what tickets I want they reserve them and i have 8 minutes to complete checkout before they are returned to the pool of available tickets. Unlike with my concert example with closeouts some people can checkout faster than others (API users) to me this would make it somewhat more fair, not completely, but somewhat.
     
    Last edited: Jul 9, 2020
  10. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    No change except for the fact that the closeouts are much more competitive. If you read the other thread you will see that in most cases you cannot add a domain to the cart if someone else had already done so. The edge cases where this happens is usually in fractions of a second where two people add it and it slips past our hold. There is much more detail in the other thread.
     
  11. X7 Ryan

    X7 Ryan Owner, X7 Media

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    Thanks for clarifying. It sounded like you were saying you don't reserve names at all in your post here. So you still do its just not guaranteed. That makes sense.
     
  12. Ategy

    Ategy NameCult.com TheDomainSocial.com VIP Gold Account

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    Not if you buy your closeouts in batches of 5 to get the $5 discount. Long ago I made the suggestion for them to simply make the discount a running count. If you bought more than 5 domains in a day, then you'd get $5 off on the 5th domain you bought that day. That way there'd be no reason to wait at all. Ideally then $1 off per domain after that .. or just keep going in fives if $1 per subsequent is too hard for them to code.
     
    Last edited: Jul 12, 2020

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