NameSilo

[RESOLVED] - Domain Name Stolen...A Horrible Story and a Warning...

Located in General Domain Discussion started by Dustie, Apr 17, 2019.

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  1. MadAboutDomains

    MadAboutDomains Top Member VIP ★★★★★★★★★★

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    We've been over this one already in the thread.

    Have a nice day :xf.smile:
     
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  2. BrandCougar

    BrandCougar Upgraded Member Gold Account VIP

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    @tonyk2000 -

    Which is why knowing the transaction request source and IP address would provide clarity to who & when each of the $30,000 & $450 requests were placed. If it were via Dustie's IP address and via a GD Panel (request source) then what transpired is somewhat obvious.

    I agree - Dustie doesn't need to know what all the terminology represents as by sharing the data with us - we will be able to provide interpretation of the data (potentially).

    BTW - the reason for the 30,000 jack is to test the change technique, then go for the lower $450 drop.

    For example - a common Retail fraud is to "always be over on your cash drawer" - statistically not normal and a red flag is tossed when it occurs.

    -Cougar

    ps: I'm pretty certain that if Dustie was still without the domain, she would be crawling at the opportunity to have this data and have our assistance assessing it.
     
    Last edited: Apr 21, 2019
  3. namelancer

    namelancer Established Member

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    To remove one possible venue of an untoward scenario and solve this case with 99,999 certainty it’d be helpful for us to know the exact time of occurrence for each price change (including that of Dustie) taking place across the spectrum of Dusties’ domains. If it can verified that all those changes happened nearly simultaneously or during the same log-in session, down to the same hour, being within the minutes or seconds of each other, and, furthermore, if Dustie can herself attest to having undisputable memory of voluntarily changing a pricing outlook on the rest of the domains from the Premium bunch, then it’d stand as the most convincing piece of evidence to suggest that the whole painting, masterful brush-strokes and all, was sketched by and attributed to the HAND of the same master, ie Dustie.Art ; )

    In the second instance, the knowledge on IP addresses map is limited in giving answers, being that it can only elucidate the matter by INCLUSION, rather than EXCLUSION of a potential for a hacker's involvement, since it's possible for a skillful hacking heist to operate from within the confines of a Dustie's IP address thus creating a false impression of everything emanating from the computer of an invaded host.
     
    Last edited: Apr 21, 2019
  4. smartwebby

    smartwebby Smart Brand Names VIP ★★★★★★★★★★

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    Hope you all had a great Easter!! I am sure @Dustie did!! :xf.smile::xf.smile::xf.smile::xf.smile::xf.love::xf.love::xf.love::xf.love: You three really rock @maxtra, @Joe Styler and @MapleDots - What an awesome thing to do!

    I had read till page 2/3 the last I was on this thread and was disappointed how it was turning out! You guys seriously made my day!! Do read on coz I might have figured out how the error occurred.

    You are just amazing @maxtra - Thank you for stepping up and doing the right thing. You and @MapleDots really showed humility through the whole thing. May God bless you both and your families more and more in everything you do! I think @Dustie hit a string immediately with all of us. :xf.cry: We wished, you guys DID amazing! I think namepros also added another feather to it's cap via this!! :xf.love::xf.love:


    I had a similar issue a few years back and almost lost a domain name. I would recommend you never tie your registered email ID of a domain name to the domain name itself, especially if you are selling it. I use my gmail ID (which is super secure with phone auth) so that I can never miss an email.

    Ok here is how I traced out the most probably POE (point of error). OP said she has never used Afternic not knowing that Afternic is Godaddy owned and controls the premium listings so the error has to have occurred in Godaddy's premium listings control panel was my start. I suspected it was a bulk change that caused it coz on a daily basis I have to keep my eyes peeled so I don't unknowingly change or undo a change when working in the domain manager. When I went into my Godaddy domain manager to follow my hunch the premium domains link is missing (making me suspect they found this error). See step 4 here to know which particular link: https://in.godaddy.com/help/adding-domains-to-premium-listings-3492

    Screen of my DM:

    upload_2019-4-22_9-37-35.png

    Since I can't show steps now, here is my theory based on what I struggle with. There is an irritating little bug in Godaddy domain manager that I have always wanted to report coz it's become a pet peev, but I never bothered with the occasional bites (so clear only now!). Dunno if anyone else has noticed it but when you select domains in Godaddy to make changes the domain selections persist even after we have finished making updates to the domains. For example I changed a couple of domains to Undeveloped nameservers after they didn't get approval for my asking price on SquadHelp. Immediately after that step I had to update nameservers to SquadHelp for a few domain names... and guess what? The two I had just changed were also selected. So i ended up undoing the first change. After this incident (was a reoccurrence that finally made me take note) I am very cautious and was wondering if I have to go through my entire list to do a full scan if all's in order.

    With that background and armed with the information that "the price went to 30k and then down to 450" I think that Dustie had in fact upped the price to 30k and right after that set some other domain's price as 450 (I am guessing multiple as that's when we are more error prone). When that happened Dustie.com piggy-backed into that selection and was updated. Please note that this bug is very hard to keep track of - peel your eyes guys lolz :xf.rolleyes: - and I have time and again made mistakes I have to undo. :xf.frown: It's specific to doing multiple updates one after the other now I see clearly in retrospect.

    This is just my educated guess without having the element of any fancy conspiracy theories :xf.wink: I feel it's just an untraced bug that slipped through.

    And @Dustie - You dear, are one super lucky lady! So happy for you!! I agree with Maxtra, you shouldn't sell unless it's a really phenomenal offer you can't refuse. I can't imagine your plight if the person who bought it was not on NP and had bought it with immediate transfer (out of Godaddy's hands - hell!). I bet your entry here was the biggest bang in NP history :xf.wink:

    Cheers!
    Anita
     
    Last edited: Apr 22, 2019
  5. Dustie

    Dustie Upgraded Member Blue Account ★★★★★★★★★★

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    SmartWebby...I've always thought this was some sort of untraceable bug, though I can assure you I would have never tried to raise dustie.com to 30,000.00 I thought 20,000.00 was really pushing the envelope. If anything, I would have tried to lower it, maybe to 15,000.00 So that part still has me the most stumped.

    The part about a slippery untraceable bug though. Of that I have almost no doubt. Thank you so much for your well thought out post. And you are absolutely right of the things you said about Maxtra and MapleDots and everyone here in NamePro. They came through like real champs, without a doubt, and I will be forever greatful.

    Dustie.com is the one real and personal prize in my stable of names and it will, for the forseeable future, remain off any for sale list or program. It's more my identity then I ever realized before this. I've always had it and have always taken it for granted. No more, that's for sure! This was a real wakeup call!
     
  6. smartwebby

    smartwebby Smart Brand Names VIP ★★★★★★★★★★

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    Well I am super forgetful (I call myself a muddlehead hehe) - have always been - so in your place I wouldn't and you shouldn't be surprised if it was you who changed the price to 30k while making other changes :) It's worth much more IMHO (20k is only base price for a super strong one word) in the right hands. The buggy scenario I outlined sounds more and more plausible rather than a hacking if you think of it.

    Yes am sure it's a huge wakeup call. Every domainer (more like every person in the internet world I guess rofl) would love to have their own name .COM!! You sure are lucky and you should put yourself out there more coz the vibe I get from you is amazing. Wish you all the best for taking Dustie.com to a higher lever!!
     
    Last edited: Apr 22, 2019
  7. Dustie

    Dustie Upgraded Member Blue Account ★★★★★★★★★★

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    Oh we have much in common I think. I'm also terribly muddleheaded and have also always been so. Oh girl, I can tell you stories! So though I can't imaging a scenerio where I would have tried to change dustie.com to 30,000, I can't 100% discount the fact that it might have been user error here, along with a pesky undetectable bug at play, and therefor is going to remain always in the realm of "The mysterious". If it's ever made into a movie, my part can be played by Meryl Streep if she wants it. ;)
     
  8. smartwebby

    smartwebby Smart Brand Names VIP ★★★★★★★★★★

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    Good call! Lol I can absolutely imagine a movie like Mamma Mai .. Domainer edition! :-P:xf.laugh::ROFL::ROFL:
     
  9. Dustie

    Dustie Upgraded Member Blue Account ★★★★★★★★★★

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    I was playing her during all this trauma the last week... I was walking all around holding my head all week and groaning Mamma Mia, Momma Mia! So it's only fair she play me!
     
  10. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    I disagree. You put your money out up front regardless of whether it was needed or not. PM me your address please I'd like to send you something via snail mail as a thank you.
     
  11. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    There was no security issue.
     
  12. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Dustie.com is back with the original owner. Thank you to Maxtra and Mapledots for their help and for everyone who offered their advice and tried to help. This is truly what is great about being a part of the domain community and the spirit of NamePros, everyone working together to help each other. I do not want to go into details publicly about the domain sale. I have provided them to the interested parties while working privately behind the scenes the last few days with them. I do however want to address some legitimate concerns. We investigated this very thoroughly and took it very seriously leaving no stone unturned. We do not believe there is any security risks or technical issues involved in this transaction. We take security very seriously and also are able and willing to help if any issue arises outside the norm. I see no reason from looking at this that your domains would be at risk listing with us, we have and continue to provide a safe and secure marketplace for your domain name assets. When something arises outside the norm we do take it seriously and work hard to make sure our customers are happy with the results.
     
  13. Dustie

    Dustie Upgraded Member Blue Account ★★★★★★★★★★

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    @ Joe Styler...You are a ROCK STAR as is Maxtra and MapleDots! and it's been a pleasure meeting and working with all of you.

    Maxtra trophy.jpg MapleDots trophy.jpg Styler trophy.jpg
     
  14. wwwweb

    wwwweb Top Member VIP

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    I thought thru reading this entire thread it would show how a $20,000 domain listed for sale sold for $450, as the owner said they never changed the stated price. Is there an answer to how, or why this happend?

    If the theory of a hacker changed the price, in order to buy it thru a legit fashion, it would have sold to someone else who would have put up an argument, and the domain would not have been returned in such a quick fashion.

    So the final answer is the owner miskeyed a bin of $450, and the domain sold thru a legitimate sale to a listed bin? Legally it was a legit sale, if not for the kindness of the buyer to return it, what recourse could the original owner really have in terms of recovering the domain on the basis it was never listed at the bin price of $450?
     
  15. Domainted.com

    Domainted.com Upgraded Member Gold Account

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    @Dustie this really sucks what a horrible story. I am sorry you had to go through that. I agree with above comments about 2 factor authentication this really works well and will hopefully add some additional security to your account. I am really sorry this happened but thank you for posting as this is something to defiantly be aware of for all Domainers hope you get a big sale soon to take your mind a little off this unfortunate circumstance.
     
  16. bludex

    bludex Established Member ★★★★★★★★★★

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    @ Godaddy, @ Joe Styler, why not send out a confirmation email after a price change of a domain - such as Epik.com does with marketplace listings, or at least a daily summary of account changes?
     
  17. dande

    dande Premium Domain Names VIP

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    Such messages would look like spamming IMHO.
     
  18. Dustie

    Dustie Upgraded Member Blue Account ★★★★★★★★★★

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    Thank you .Domainted. That would be nice for sure! I am so greatful for all the help I had with this. I'd love to sell a domain name and use some of the money to thank Maxtra and Maple dots for their part in allowing me to get my domain name back! Dustie
     
  19. Dustie

    Dustie Upgraded Member Blue Account ★★★★★★★★★★

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    I like that idea Blue! That certainly would help...
     
  20. hytekj

    hytekj Established Member

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    I am confused why GD is not offering more information whether specific details or confirmation that they have checked times, dates, IP addresses, etc and confirmed the change came from Dustie's IP and at what precise date/time? This should be very easy to establish using logs. After reading this thread, I am not convinced on anything. Whether it was OP's error, OP's computer was hacked, GD was hacked, GD had a technical glitch, etc. It could've been done by a third party to gain attention to demonstrate a weakness with GD, OP could've been specifically targeted, etc.
     
    Last edited: May 12, 2019

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