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A new person comes into domain management. They’re technically astute, but find themselves managing a large portfolio of domains, sometimes tens of thousands of names. There is a sense that this is more of a historical benefit to the business than a current one – especially with the clear data indicating that the vast majority of them are not receiving noticeable volumes of traffic.

Nonetheless, the portfolio is maintained in order to mitigate risky domain non-renewal, helping to keep the IP professionals comfortable, and avoiding BEC scams to clients/customers.

A large amount of time and money is spent in managing these domains, and despite the efforts of the domain management team to advocate their strategy and business purpose, they are constantly digging up websites that have been created by some well-intentioned individuals who weren’t aware of the internal domain registration policies. The process to acquire these domains and put them onto the companies centralized domain platform has to be done – but it’s never as easy as it should be and finds the domain manager generally spending hours chasing employee owners.

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