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Our domain has been stolen

NameSilo

yudiarnanda

New Member
Impact
45
On April 8th I logged into my WordPress, when I logged in an error appeared that my username and email were not registered there, I checked the database but my username and email were there.

I checked Whois, and the DNS has changed to Cloudflare's DNS, I'm using InMotion Hosting, but my domain is still on Godaddy. I can't log in to Godaddy, I recovered my account at changeupdate.com, after I get my Godaddy account back, I checked on the activity that my account was added with a mobile phone number for 2-step verification on March 31st. I checked my domain, freedesignresources.net is also gone.

They also stole my cPanel and changed all the passwords, so I don't get notified when the domain is transferred. I contacted Godaddy on April 9th and was advised to email [email protected], I got a reply:

The Undo Department cannot investigate claims regarding unauthorized account access. If your account was reviewed and determined to be compromised, the domain will be returned to the account as part of the review process.

Then again get a reply like this:

We apologize for any confusion, the Undo Department cannot investigate claims regarding unauthorized account access.

I chatted with several agents, they advised me to send another email. I've emailed six Godaddy departments several times:

On the 17th I got a reply, and I was advised to email [email protected] regarding my case. Then on the 22nd, I asked again to the agent via chat about the last email I sent to [email protected], they said I would get a reply email within 24 hours. After 24 hours I didn't get an email reply, on the 23rd I asked again to another agent, why haven't received a reply, they said couldn't find my ticket, so I was advised to send another email again to [email protected] or [email protected].

Why They can't find my ticket? I've emailed six departments of Godaddy at different times, all emails I sent from April 9 to April 23 were suggested by the Godaddy team on live chat.

I contacted the six departments of Godaddy many times. But did not get a satisfactory answer. What should I do now?
 
Impact
328
We have dealt with very similar issues, usually when that registrar can't find the account information then your account may have been deleted by the hacker. That unfortunately makes it much more difficult dealing with that registrar.

We (DNProtect) should be able to help, feel free to get in touch with us.

The domain name is still at GoDaddy, so that's a plus--it can be more difficult to get the domain name back one it's transferred away from GoDaddy.
 

yudiarnanda

New Member
Impact
45
We have dealt with very similar issues, usually when that registrar can't find the account information then your account may have been deleted by the hacker. That unfortunately makes it much more difficult dealing with that registrar.

We (DNProtect) should be able to help, feel free to get in touch with us.

The domain name is still at GoDaddy, so that's a plus--it can be more difficult to get the domain name back one it's transferred away from GoDaddy.
Yes, the domain name is still at GoDaddy, so it's not difficult for the team to get my domain back.
 

alcy

Top Contributor
Impact
34,443
To me this topic is to draw attention to his website, I doubt is a real case, no Godaddy staff appear here to say anything, they know such tricks can be used on such popular forums.

frankly i know little bout Alexa.. rankings etc...but didnt others here already check and confirm this was valuable ranked site which kinda implied it already was getting good attention as u put it

either way as per name value alone no website it is worthless
 
Impact
1,771
To me this topic is to draw attention to his website, I doubt is a real case, no Godaddy staff appear here to say anything, they know such tricks can be used on such popular forums.
EPIK staff did showup in here while on other thread with EPIK problem no EPIK staff appear at all ^_^
 
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