well.. if you can't rememeber if you did it for sure... and you too had a bad rep on the fone, then him saying it, doesn't really confirm anything I guess the only way to confrim it would be for you to remember for sure that you did it as for your question you wonder about, as I just said, pushing ALWAYS requires assistance. it doesn't matter the registrar(s)... and regardless if you have secret question or not.. this is due to the fact that the domain needs to be removed first from old owner.. before it can be added to new one. and you cannot remove domain from your account on your own. without support call/chat. if you own domainX on mydomain.com... and try add it to another accnt on mydomain it will say the domain already exists. it will also say same if you try to add it to a doster account etc.. regardless if you have secret questions or not. its actually not relevant here. in short, it'll keep saying domain already exists in their database, until you call support to remove it. once you do that, there are like I said two ways to do it.. one is: you tell them to remove it only. and then tell new owner to ADD it through their panel. or 2nd method is with secret question, whereby after agent removes name on phone, u give new owner email+secret question/answer.. and they complete the push themselves. the new owner does nothing.