They apparently have one of the shortest grace renewal periods among registrars. They are supposed to have all fees like redemption fees clearly visible somewhere on the site accessible via your account.
They don't want some money, they want ALL the money they can grab. I'm very glad I left them many years ago, thousands of domains, and they were far better than nowadays! 19 days grace period? What a joke!
It is, but you should be able to transfer the domains up until 30 days after expiry. You need to tell the agent to let you speak with a supervisor. Most of those agents are probably paid on commission basis and they make you pay for whatever they can get away with so they can possibly make extra commission. Your domain expired on Oct 24th and you should be able to transfer it till Nov 22nd.
The domains do not go into auction until the 26 days post expiry. But even then you should be able to transfer the domains before end of 30 days post expiry as long as there is no active bid on the domain within those 4 days. If there is an active bid then I think you can not transfer and the domains are removed from the account1. Acquire competitors and other good companies. Become an industry monopoly. . You have no options but to use godaddy services
2. Increase price! Domain renewal fee now is almost 2+ times more than other registrars
3. Shorten the Grace period. Now it’s 19 days only. You have to pay more or permanently lose your domain.
4. If pass the grace period, they would put domains in their auction market to make huge money
Honestly it’s a great strategy to create such a closed business circle, perfect model to make more money. I think every entrepreneur should learn from them