I have learned something over the past 5 days - never to try and buy a domain that is registered at IWantMyName.com.
I would say that there service is bad - but that would imply they actually give a service, which they do not. In my over 15 years of domaining IWantMyName.com has to rank as the worst experience I have ever encountered. Due solely to IWantMyName.com not transferring the domain (and no fault of the seller of the domain) I have for the first time ever asked for a refund of the monies I have paid for a domain, thankfully it was purchased through Dan.com so there should be no problem.
Now when I see a domain for sale I will make sure it is not registered with IWantMyName.com, if it is I will just give the domain a very wide berth.
When this is all done and dusted I will post a thread detailing the whole sorry saga, until then please take this as a 'Heads up' to everyone.