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The Internet Corporation for Assigned Names and Numbers (ICANN) organization's Contractual Compliance function has begun publishing new reports to capture the current landscape of complaint volumes and related compliance actions. These reports are made possible by the expanded data now available in our new Salesforce-based ticketing system (NSp Compliance).

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The new reporting better captures the work of the ICANN org Contractual Compliance team and provides data that may help inform ongoing community discussions by providing more granular data on the complaints received, the obligations enforced, and the process through which these obligations are being enforced. To illustrate historical trends over time, these reports are published as a 12-month rolling series, beginning with the period of January 2021 through December 2021, and will be updated monthly.

The previously published Compliance metrics reports have been retired and replaced with the new, enhanced reporting.

The new reports can be found here.

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