NameSilo
  1. → We are performing a scheduled upgrade. The site may be intermittently unavailable. ←

I am Todd Han, Founder of Dynadot, Ask Me Anything

Located in Ask Me Anything (AMA), started by Dynadot, May 21, 2020

Replies:
127
Views:
15,006

Page Status:
Not open for further replies.
  1. Samer

    Samer Top Contributor VIP

    Posts:
    6,290
    Likes Received:
    11,537
    User's Time:
    5:20 PM
    $8.75 .com price to bulk (spend $500+ year)
    $8.50 .com super bulk (spend $5000+ a year)

    https://www.dynadot.com/community/article/qa.html?aid=56

    Feel free to add any additional perks, Mr. Han.

    Samer
     
    Last edited: May 22, 2020
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Edward

    Edward Managing Director, NamePros NamePros Staff PRO VIP ICA Member Gold Account Trusted Blogger

    Posts:
    441
    Likes Received:
    301
    User's Time:
    2:20 PM
    Hey Todd,

    Thank you for taking time out of your busy schedule to answer questions from the domain community!

    I have some questions for you regarding the scalability and growth behind the success of Dynadot:
    1. Who was your second and third hire and their positions?

    2. How large is your customer support team today?

    3. I remember when your developers handled customer support tickets; do they still handle them? Did you find that it was worthwhile to have developers handling customer support? If they no longer handle them, why the change?

    4. What's next for Dynadot in terms of a new service that you don't already have? For example, a CRM.

    5. How many times have you needed to rebuild your codebase from scratch, if at all?

    6. What's your typical pitch for prospective hires unfamiliar with this industry?
     
  3. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Thank you for this question. Dynadot is a word I made up. Dyna is short for dynamic. Dot is short for domain name (dot-com, dot-org). So Dynadot is meant to imply a dynamic domain name platform. From the beginning I wanted to build a powerful, flexible, automated, well-designed system for domain buyers. So hopefully the “dyna” part of the name captures that feeling a little.

    - Todd
     
  4. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Yes our headquarters is in San Mateo. I would be happy to meet with you when the lockdown ends. Additionally we have been attending more events the past few years. To see if we will be in your area check this page:

    https://www.dynadot.com/community/events.html

    I agree that having a personal connection makes it much easier to do business. That is a lesson that took me a while to learn. In the early years I was almost entirely focused on software and other technical issues.

    - Todd
     
  5. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Yes staffing distribution is a very important question. You can tell a lot about a company based on who is on the payroll. We have 28 engineers, and 4 designers. Our product teams comprise the majority of our staff. The second largest team is the customer service team. Almost all the money we make is invested back into developing our products and supporting our customers.

    Thank you for mentioning our Afternic and Sedo integrations. We did the complete integration for both (with fast-transfer). In fact we were amongst the earliest registrars to integrate Afternic and Sedo. Here is a photo of me getting an award from the Afternic team (scroll bottom):

    https://www.dnjournal.com/archive/lowdown/2020/dailyposts/20200207.htm

    In regards to changes in our marketplace, yes we have complete overhaul of our marketplace currently being coded up by our engineers. We will be implementing a brand new For-Sale landing page, an improved Make-Offer system, and historical sales data.

    - Todd
     
  6. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    I agree with you that who owns the company is very important. I get emails every week from people trying to buy Dynadot, or people trying to lend us money. I have never responded to a single one of these emails. My priority is to serve our employees, and to serve our customers. I don’t want to be serving investors.

    Dynadot was lucky in that it was slightly profitable from the early years. So each year we took that profit and hired a new person, or bought a new server. We could build the company the right way, with rock solid foundations. Each year we invested in ourselves and the success of our customers. Now our patience is starting to pay off, and I am grateful to say that we have seen impressive growth in the last few years.

    Also long term we plan to become an employee owned company.

    - Todd
     
  7. VeriName

    VeriName ***

    Posts:
    92
    Likes Received:
    74
    User's Time:
    12:20 AM
    Hey Todd,

    Thanks for taking the time out to Share your story here and Appreciate it. I'm a fan of DynaDot and absolutely love it. I've moved my Entire domains portfolio to Dyna and will do so in future.

    My only issue is that the site keeps going in Maintenance mode more frequently because of which i have lost some of the Auctions.

    Thanks
     
    Last edited: May 22, 2020
  8. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Sorry we lost most of your business.

    Domain transfers is the great equalizer in our industry. Adding transfers to the domain name system was probably the best decision ICANN ever made. It forces registrars to compete to keep the customer. It gives new registrars a chance to compete against the existing registrars.

    - Todd
     
  9. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Thank you for your question about our revenue growth. In 2018 we grew 33% and in 2019 we grew 69%.

    - Todd
     
  10. Samer

    Samer Top Contributor VIP

    Posts:
    6,290
    Likes Received:
    11,537
    User's Time:
    5:20 PM
    Are you currently a debt-free company?

    After transition to employee-owned company,

    Any considerations take Dynadot public?

    Samer
     
    Last edited: May 22, 2020
  11. Amir

    Amir Established Member

    Posts:
    518
    Likes Received:
    18
    User's Time:
    8:20 AM
    Hi Todd,

    Thanks for this AMA. If you were to start a new business, what would you work on?
     
  12. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    The best decision I ever made is to not take any investor money. Our headquarters is based in San Mateo, which is right next to Silicon Valley. There are about 100 venture capital and private equity firms within a 30 minute drive of us. Let’s just say that it would have been extremely easy for us to get investor money. But then we would have lost control of the company. My goal is not to grow as fast as possible. More than anything I want to build a long term business with solid fundamentals.

    My worst decision is to continue writing code for as long as I did. I am an excellent coder, so this seems counterintuitive. However by spending time coding, I was not spending time building our team, and writing our strategy. I finally stopped coding around 2017. Since I stopped is when we have seen the most dramatic growth.

    - Todd
     
  13. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Thank you for this valuable feedback. We depend on our customers to tell us how to improve our system. Pretty much every feature in our control panel is the result of a customer suggestion or complaint.

    Yes a minimum offer amount is scheduled to be deployed very soon.

    - Todd
     
  14. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Glad you had to courage to make that first domain investment. Congratulations!

    Most of our marketing is through referrals from existing customers (word of mouth marketing). That is why we invest so much in our product and customer service teams. If we give customers a good experience, they will tell their family and friends.

    Outside of that, we also run Google and Facebook ads. For our domain investor segment we attend NamesCon every year. For our retail segment we attend conferences like Techcrunch Disrupt and Start-up Grind.

    - Todd
     
  15. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Dynadot was started in 2002. At the time I was 29 years old. For the first year it was just me at home, reading technical APIs and coding up the website. I launched the website in 2003.

    - Todd
     
  16. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    My favorite “meaning of life” message is from Steve Jobs:



    I show this video to my daughters every few years.

    - Todd
     
  17. enterscope

    enterscope Domain Investments

    Posts:
    1,368
    Likes Received:
    272
    User's Time:
    4:20 PM
    I love dynadot, I am moving all my domains there as they come up for expiration. The interface, ease of use, pricing are all with the domainer in mind.

    I don't have any questions, but wanted to let you know we appreciate your efforts!
     
    Last edited: May 22, 2020
  18. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Here is a photo of me:

    https://icannwiki.org/Todd_Han
     
  19. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Thank you for the very relevant question. We did see some weakness in our March numbers, but it was not substantial. April and May are consistent with our pre Covid-19 projections.

    - Todd
     
  20. Rhinnnn

    Rhinnnn Established Member

    Posts:
    414
    Likes Received:
    654
    User's Time:
    12:20 AM
    Hi Todd.

    Thank you for this AMA. And thank you for founding and leading one of the best registrars out there.

    Some of the questions I had have already been asked, but I still have two.


    1. Have you considered opening a Dynadot office in Europe?

    2. How tall are you?


    Thanks again!
     
  21. Samer

    Samer Top Contributor VIP

    Posts:
    6,290
    Likes Received:
    11,537
    User's Time:
    5:20 PM
    Follow up question; being selfish;

    says,.“In his free time enjoys playing bbball..,”

    I take it you follow sports, Nba, nfl, mlb, etc?

    If so, awesome! if not, still awesome.
    Have a Good day : ))

    Samer
     
    Last edited: May 22, 2020
  22. Avijit Roy

    Avijit Roy Top Contributor VIP

    Posts:
    1,382
    Likes Received:
    2,884
    User's Time:
    2:50 AM
    Hi Todd, great to see you here...

    Do you have any plan for India, since you have a loyal customer base here?
     
  23. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    Thank you for your questions. Yes there is often a delay in the credit to your account for marketplace sales. The reason is that we have some fraud checks that we have to perform before we can release the funds. I understand this delay can be frustrating. I can say that the delay used to be even longer. I can also say that we are actively looking for ways to shorten the delay even more.

    Regarding grace deletion charges, ICANN requires us to keep our grace deletion volume under 10% of our registration volume. For example if we register 1000 .club domains in a month, we are only allowed to delete 100 of them. Otherwise we will be charged additional fees by the registry. To to keep the volume of grace deletes down, we are forced to charge a fee. Before ICANN added the grace delete quota, we offered free grace deletions.

    - Todd
     
  24. Dynadot

    Dynadot Top Member Dynadot Staff VIP ICA Member ★★★★★★★★★★

    Posts:
    505
    Likes Received:
    1,548
    User's Time:
    2:20 PM
    I apologize for the bad experience you had with our backorders. If you PM me the domain name we can investigate further.

    - Todd
     
  25. Greenthumb

    Greenthumb Established Member

    Posts:
    19
    Likes Received:
    21
    User's Time:
    10:20 PM
    Inspiring background story Todd.

    Just one question, are we getting a promo soon for .com registrations?
     

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!
Page Status:
Not open for further replies.
biix
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...