How to reach out GoDaddy support if not via phone?

[Trent1000]

I'm waiting for a payment from Godaddy, but they don't seem to be in a hurry. I know they like to hold your money for ages, so I decided to reach them out just to let them know I'm here, and waiting. Maybe that would speed things up, as I talked with the guy who was on the other side of the deal, and he paid right away, so that can't be a problem.

ranting /on

But the problem is they can't be reached out other than calling them. Their chat support is no longer available at my location.

So why am I not calling them? Last time I called them it cost me $25, because they really like to let you wait for ages. When the waiting is over and you get to speak with a human, he/she will try to sell you some BS promotion, and only after that, you can talk about your problem. At least that's what I experienced every single time I called them. So no thanks, not gonna call them.

By the way every no name registrar has a damn chat support even those one man army sites that say "we" everywhere on the web to look a bit more pro, even though there is only one man behind paying for a live chat service. Anyways even those guys have a chat support, but Godaddy whose last years revenue was $1.8billion, doesn't.

ranting/off

Any idea how can I speak with them "cost free"?

 

[mr-x]

I agree with you. It would be nice if they had a public support email.

They have support chat online during business hours. Have you tried emailing [email protected]?

 

[Trent1000]

They have support chat online during business hours. Have you tried emailing [email protected]?

Have not, didn't know about that mail. I'll try, and will see.
Thanks

 

[mr-x]

Also, @Joe Styler represents Godaddy Auctions.

 

[DNGear]

Please send an email to [email protected]
@Paul Nicks

 

[TauseefKhan]

As said by @DNGear send email to GD at that address. I had a recent sale and I prefer to send them an email and it worked.

 

[Joe Styler]

Please send an email to [email protected]
@Paul Nicks

Yes you can email [email protected] for auctions related questions.

 

[Trent1000]

Yes you can email [email protected] for auctions related questions.

Thanks Joe, I reached them out.

 

[Trent1000]

Thanks everyone for the email recommendations, [email protected] worked like a charm. They taken care of my payment soon after I contacted them.

 

[Name Trader]

Just a tip. If you are not in the US. No need to call US. GoDaddy have support in a lot of countries. When I called their local country phone number, the call gets transferred to their US offices. The call went straight thru with no waiting. This would have been about 3pm on a Friday afternoon, Arizona time. I'm sure this would have been a long wait if calling from US. It was a very specific request. The person I talked to was extremely knowledgeable. Not some 1st level support person who doesn't know anything about domain names. Maybe I was just lucky? Maybe GD treat their foreign customers to more knowledgeable support staff, and bypass the telephone queueing. My problem was resolved in just the time to explain what I wanted and for them to complete the request. In a couple of minutes. YMMV.