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GoDaddy ever Front Run you? Someone did it to me (I think)

Located in Domain Marketplace Reviews, started by MobyOne, Sep 28, 2021

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  1. Deven Patel

    Deven Patel Founder, Alter.com Blue Account

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    IMO, it doesn't make sense for registrars to snatch names because reputation is everything in business. Not to mention they can lose their ICANN accreditation for front-running which to me isn't worth risking for a registrar whose core business is hand registrations.

    That said, companies are operated by people at the end of the day and there may be a bad apple especially at larger companies. Employees have their own motivations and one can do this without the company's approval if they had access to the data.

    Anyway, rather than speculating and worrying about things we can't control, why not just register the names that are available right away? If it's a good name, someone is bound to register it at some point anyway so why leave it up to chance?
     
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  2. MobyOne

    MobyOne Upgraded Member Gold Account

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    ctrlnft.com

    My receipt says "Sep 25, 2021, 12:05 PM" $11.99 for the domain and $0.18 for ICANN.

    Then at 12:12pm I got an email that said the following:

    We couldn't register ctrlnft.com.


    This is the error message we got from the registry: The domain has already been registered in another account

    We'll look into why this happened and try to fix it. But if we're still unable to register the domain, we'll go ahead and give you a refund (allow one business day for processing).


    One of the other domains I bought on that order was bugctrl.com . You can see it processed to me like 11 seconds later or something. Check for yourselves.
     
    Last edited: Sep 28, 2021
  3. MobyOne

    MobyOne Upgraded Member Gold Account

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  4. MasterOfMyDomains

    MasterOfMyDomains Top Contributor VIP ★★★★★★★★★★

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    @bmugford
    Thanks for sharing name @MobyOne
     
  5. bmugford

    bmugford www.DataCube.com PRO VIP ICA Member ★★★★★★★★★★

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    Thanks for providing the name.

    What time zone 12:12pm?

    Brad
     
  6. MobyOne

    MobyOne Upgraded Member Gold Account

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    CST
     
  7. bmugford

    bmugford www.DataCube.com PRO VIP ICA Member ★★★★★★★★★★

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    Created: 2021-09-25 17:11:48 UTC. That is 5:11PM UTC.

    CST is -6 hours behind UTC. That would put the registration at 11:11AM CST by my math.

    It looks like it was registered before you tried to register it.

    I am guessing it is related to this - https://twitter.com/ctrlnft

    Brad
     
  8. MobyOne

    MobyOne Upgraded Member Gold Account

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    No problem sharing the name.
    Bad math is all. UTC is five hours ahead of CST. It was 12:11PM.
     
  9. bmugford

    bmugford www.DataCube.com PRO VIP ICA Member ★★★★★★★★★★

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    That is interesting then. Maybe @Joe Styler can look at what happened here.

    Brad
     
  10. Paul

    Paul CTO, NamePros CTO VIP Gold Account

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    CST is actually CDT at that date (UTC-5).
     
  11. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    We do not front run domains. If you got a refund it is because of what it says in the email. Someone else already had the domain registered or it was purchased before you purchased it.

    It says we got an error from the registry that means we checked and thought the name was available when you tried to buy it. There a several reasons why this could happen. You put it into the cart but dont pay right away. Someone else buys it before you check out, at GoDaddy or anywhere else. It is already in the cart in your account so you can check it out.

    We ask Verisign in this case (.com) they either say the domain is available or we don't get an answer, (downtime, Internet traffic is busy, technical issues, etc) so we go ahead and let the customer register it and then when we get an answer back from the registry we update it and refund if needed.

    Either way we do not front run domains, period. We don't share lookups with anyone, etc.
     
  12. MobyOne

    MobyOne Upgraded Member Gold Account

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    Why were all of the domains registered six minutes after my order?
     
  13. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Without an example I cannot tell you what happened. I can say we do not front run. There are various plausible scenarios that could have done this but I prefer not to speculate. Give me a domain.
     
  14. MobyOne

    MobyOne Upgraded Member Gold Account

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    I did. CtrlNFT.com and BugCtrl.com were on the same order. You can see it was registered to Domains by Proxy six minutes after my order. BugCtrl went to me. Of course.
     
    Last edited: Sep 29, 2021
  15. oldtimer

    oldtimer Do some good for humanity and the environment VIP ★★★★★★★★★★

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  16. MobyOne

    MobyOne Upgraded Member Gold Account

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    There, I changed the title of my thread. I know GoDaddy doesn't front run as a company, but something isn't right here and even your own people know it.
     
    Last edited: Sep 29, 2021
  17. MobyOne

    MobyOne Upgraded Member Gold Account

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    nm
     
    Last edited: Sep 29, 2021
  18. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Thanks for the info. I will look into it for you.
     
  19. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    I took a look into it. You checked out with the domain ctrlnfts.com at 10:05 am and we held your order for 6 minutes before it completed. We hold orders for various reasons, this was held up by the payment verification team. There are various things that can trigger this but the order gets flagged for more review because we don’t like something we see. It doesn’t mean we think you are bad or doing something untoward it just means we see something we want to look into more before finalizing the order. Your order was flagged and then released to be processed in 6 minutes. In that 6 minute time frame another customer purchased the same domain, no flags or holds and they completed their transaction fully within the 6 minutes yours was on hold. It was not us registering the domain because you tried to buy it. I can also confirm that no employee of GoDaddy or GoDaddy itself registered the name. It was a 3rd party

    In cases like this we give precedence to the order that fully completes first, even though you paid first we did not accept that order as completed for six minutes.

    We do have this spelled out in our terms of service, Section 14. ADDITIONAL RESERVATION OF RIGHTS

    GoDaddy expressly reserves the right to deny, cancel, terminate, suspend, lock, or modify access to (or control of) any Account or Services (including the right to cancel or transfer any domain name registration) for any reason (as determined by GoDaddy in its sole and absolute discretion), including but not limited to the following: (i) to correct mistakes made by GoDaddy in offering or delivering any Services (including any domain name registration), (ii) to protect the integrity and stability of, and correct mistakes made by, any domain name registry or registrar, (iii) to assist with our fraud and abuse detection and prevention efforts,

    I know this really stinks for you and you have a right to feel that way. I can tell you we didn’t single you out in any way vs other customers, they have the same checks in place for certain orders that meet the predetermined criteria. Having an order flagged by that team doesn’t mean we think you are guilty of anything or a bad person it just means we want to look into it a bit more before finalizing the order. This is done to protect everyone using the platform for purchases.
     
  20. MobyOne

    MobyOne Upgraded Member Gold Account

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    Of course my order was held up for six minutes "for no reason" while someone else bought it. That's my whole point. My attorney will respond from now on. One thing I can say with a high degree of certainty at this point though, is that if something nefarious did happen it's going to cost someone a lot more than ctrlnft is worth. That ship sailed about three o'clock this afternoon.
     
  21. boker

    boker Top Contributor VIP

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    So, you hold an order for payment verification, but in the same time you send a email confirmation to the buyer that his order was accepted,(that includes accepting the payment, isn't it?)?
    You can confirm that no one of the 5000 or so godaddy employees has registered the domain how, by checking them one by one or by knowing the buyer?
    So, it had to be exactly 6 minutes verification and the other guy needed exactly 5 minutes to register it?
    All that Section 14. ADDITIONAL RESERVATION OF RIGHTS will give godaddy the right to do whatever they want to whoever they want, including lock domains worth millions, without thinking about customers rights, everything at godaddy discretion, that sounds about right.
    So, @bmugford 'more than likely' this sounds a logical explanation to you, no?
     
    Last edited: Sep 29, 2021
  22. bmugford

    bmugford www.DataCube.com PRO VIP ICA Member ★★★★★★★★★★

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    Joe gave a rather lengthy explanation. I am not privy to behind the scenes information.

    The buyer is not really at fault in any way. They just submitted payment for a domain that they had no idea what going to be flagged, and didn't really have reasonable time to resolve it.

    I think if an order is flagged though, it would be more reasonable to hold it for a longer period of time so a person can verify the information. That would avoid this type of scenario.

    Brad
     
    Last edited: Sep 29, 2021
  23. boker

    boker Top Contributor VIP

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    Nobody knows what happens behind the scene, excepting godaddy, that's why I was saying that you can't receive actual evidence, but rather tens/hundreds of threads like this.
     

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