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Godaddy Auctions - Report Problems Here

Located in Domain Marketplace Reviews, started by simmplex, Apr 25, 2017

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2,633

  1. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    If you are seeing slowness on the auction pages if you can do a traceroute and get that to the support team [email protected] they can look into what is causing the issue.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    If it is an expired domain you get 2-3 days to pay before we try and collect payment on our side. If your payment methods on file do not work then we ban your auction account for non payment. The agreements say you should make payment when the auctions end so to avoid this in the future you should try and pay the day the auction ends. This is because we have a tight deadline with the expired auctions and the timeline where we have to drop the name or renew it with the registry.
    On a non expired - customer selling a domain to another customer- you have 30 days as a system timeout but any time after 5 days you can contact support and they will help collect payment etc, [email protected]. Hope that clears things up.
     
  3. alcy

    alcy Top Contributor VIP

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    i suggest anyone who was involved in negotiations check their negotiation status.

    this morning I woke up to a major bug where all offer expiry dates were set to 6/5 8am (today).. no matter if they were made 1 day ago.. 2 days.. or 4.. so essentially all offers were expired.. all negotiation broken off.. and buyer/seller free to walk away.

    I wonder how many accounts were affected by this. a particulsrly nasty bug, that I hope does not ever repeat.. for anyone.

    35656565.JPG
     
  4. Robert G

    Robert G Established Member

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    2 or 3 days? which is it?
    I have many payment options associated, only one was attempted.
    and why do I get phone calls from sales holes almost every day telling me I need privacy on all my domains or I need to renew domains that are 2 months from expiring, but I dont get a call about a $xxxx domain that I won at auction that is having issues with the payment?
     
  5. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    It is 2 or 3. It is done manually and depending on when the team can get to it that is when it is processed. Most people pay when they win the domain or try and login and pay any unpaid domains once a day if they are active. If any slip through the team tries to collect payment manually but the terms say you should be paying for the auction wins after the auction is over.
     
  6. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    @Joe Styler

    Hi,

    I emailed your support asking them help to collect the payment for a non expired after 5 days, buy they refused to it, here is what they said,

    Support Staff Response
    Jack,

    It appears the domain name is in a "Pending bidder purchase" status. We request customers pay for domains within five (5) business days, but customers are afforded up to thirty (30) days to complete purchases of non-expired domains won through our marketplace. However, a seller is permitted to request cancellation of an unpaid transaction after fifteen (15) days, and this will be honored. The buyer is emailed payment reminder notices after seven (7) and fourteen (14) days.


    Regards,


    Václav Růžička
    Aftermarket Support Group
    Tier II
    GoDaddy.com, LLC
     
  7. griff

    griff Top Contributor VIP

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    why are auctions sales above $5k processed by escrow.com instead of in-house/via afternic?
     
  8. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Most auction sales are processed in house. Only some member to member sales which we deem higher risk are sent to escrow. By higher risk I just mean as a group not individual sales and that sales where we do not have direct control over the domain or the money are riskier than ones where we do.
     
  9. griff

    griff Top Contributor VIP

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    do buyers know they'll have to open an escrow.com account before they hit BIN in such a case? also, what is the punishment for a fake buyer - do they have to pay the commission or do they just get perma-banned from godaddy auctions?
     
  10. griff

    griff Top Contributor VIP

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    GoDaddy refusing to refund me for a paid 90 day homepage listing paid on the 1st of Jan, despite the non-payer taking my name off the marketplace/listing from 1st of March, and it not even being 1st of April yet. IDK why I even bothered using this
     
    Last edited: Mar 23, 2021
  11. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    You can get a refund. Send me the info on a pm.
     
  12. noneisnone

    noneisnone Wubalubadubdub VIP Gold Account

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    @Joe Styler do you provide another option if the buyer/seller is unable to make an account with escrow.com ?
     
  13. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    sometimes, it depends. Usually not though, if escrow does not want to do business with the party it is usually higher risk than we want to take on. You can email [email protected] for a specific sale and they can answer based on that sale.
     
  14. dr manos

    dr manos Upgraded Member Gold Account ★★★★★★★★★★

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    Hello, @Joe Styler

    Used to receive payments 1-2 days after transfer to buyer (with paypal payee account)
    and truth is that with new payment processor things gone much much better.

    Last 8 days though "payout scheduled" message at sales, but no payments for a week or so, changed something or is there a specific case this week?

    Thanks
     
    Last edited: Mar 26, 2021
  15. griff

    griff Top Contributor VIP

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    and now a LLLL I bought last week has been cancelled due to a fake seller - the 🤡 even tried negotiating with me by comment 🤦🏼‍♂️

    really hope these non-buyers and non-sellers are getting perma-banned. they aren't good for the platform

    Screenshot 2021-03-26 at 18.04.41.png
     
    Last edited: Mar 26, 2021

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