Escrow.com is playing games with me.

[chickenfillet]

Hello everyone,

I recently opened a 3rd Domain Transaction on Escrow.com where I am the buyer. The other 2 transactions were a while ago, but they went smoothly, and I received my domain names.

Now, for this 3rd Transaction, I submitted the 1st payment out of 4 payments, but Escrow.com haven't replied to any of my emails when I asked them about if they have received the domain name from the seller.

They are not responding to any of my emails.

To make things worse, Escrow.com won't let me log in with my details, it says they are incorrect, but I know they are correct.

When I requested a new password, I receive no email from Escrow.com.

What is happening? Have Escrow.com scammed me? Can anyone else log in?

 

[Sinh]

Be Pro! you having thousand dollars in your transactions, you should invest some small money to keep communication smoothly.

 

[Mauli Fry]

@chickenfillet Please feel free to contact me directly if you have additional issues: [email protected]. I can also call you in Australia, whenever you would like to speak and I'm on Skype too.

 

[Jackson Elsegood]

I can't call from Australia, I don't have calling cards with me, and it's expensive.

Hi Chickenfillet,
Glad we could sort out the login issue for you. I've just scheduled a meeting with our phone provider to see if we can get some lines added for local calls in Australia and Europe. I'll update this thread when I've got their response.

Jackson Elsegood
General Manager, Escrow.com

 

[mattG]

If were talking several thousand dollars here, I wouldn't be worried about the cost of an international call...

 

[wwwweb]

This is the most hilarious thread, find a friend, or family member with a land line seriously.

If you have transaction records you have nothing to worry about, as escrow is bonded, and insured for such instances.

Escrow is AU based also, maybe you can connect thru the parent company.

Also you need to email dnholding for payment type transactions directly.

 

[Domain Lead Finder]

Buy skype credits and call them.

 

[000]

@Jackson Elsegood is General Manager at Escrow.

This says he hasn't logged on here since Wednesday, but I'm sure he'll get things straightened out for you.

 

[chickenfillet]

I would instead ask Escrow.com to be 'Pro' as their staff aren't as proactive as they used to be.

They have not emailed me back since I have opened the Transaction.

 

[Kate]

@Escrow.com

Please review your DNS setup and mail server configuration. A while back I had to whitelist one of your IP addresses because of a missing PTR record.

Consequence: your mails were rejected as spam.

People, if you are not getting replies to your mails, that doesn't mean the other party did not respond or is ignoring you. They may not be receiving your mails, or you may not be receiving theirs for whatever reason. Like this very one.

 

[johname]

Did you start off with their web chat? ( know it's not too helpful in complicated problems)

You will probably have to wait until the California office is open.

 

[johname]

They dont keep escrow hold money. Perhaps they thought your account been compromised. This is obviously something we cant help you with on NamePros. You need to contact them. Good Luck

 

[000]

They usually get pretty backed up after a holiday (Independence Day on July 4 made for a three-day weekend in the US).

They could definitely use some extra staff...

 

[TampaDomains]

Download the textnow app for apple or android and you get free unlimited calls and text but for out of country from Australia I believe its still only 2 cents a minute.

 

[Corey]

get an hello card and go to a telephone box & ring them.

Cheers
Corey

 

[kemjika11]

but Escrow.com haven't replied to any of my emails when I asked them about if they have received the domain name from the seller.

Sorry but regarding asking if the domain name was received by escrow, isnt that why you have the panel on the left of the escrow page? The left menus tell you the status of your transaction so that should be enough to tell you where the transaction is at.
But good luck. I think very highly of escrow.com and despite your issue(which we all hope will be cleared up ASAP) you are having, they are a still a great company doing great things for this great industry at a great price and a great advantage over competition. Good luck again!!

 

[S-B]

@Mauli Fry should be able to help you. She's been wonderful to me whenever I have had troubles in the past.

Scanned the thread so if this has been solved I apologize.

 

[MARK ROBERTS]

Never had a problem with them

 

[chickenfillet]

This thread is now resolved.

Escrow.com eventually replied to my emails. It seems their Independence Day lasted longer than July 4, because they only replied back on the 6th...

If anyone else has trouble logging into Escrow.com, please wait a while, their coding is very very buggy and will sometimes not recognize your username and password. Many threads in the past on namepros were regarding this same problem, you can search and see.

 

[DNabc]

@Kate, I had the same problem, an important email went to the spam folder.
A buyer contacted me asking why was the transaction canceled... I researched the spam folder and found this "#NNNNNN Ecart transaction - Transaction timeout".

It would be great if we could receive more warnings before a transaction was canceled... or at least some way for us to reinitiate it. I don't know if there is any issue by just ordering again...

I contacted support on July 9th, waiting for a reply:
"Can you please reinitiate Transaction #NNNNNN, I never saw the email because it went to spam folder."

Yesterday I contacted Jackson and right now I will contact Mauli.
The buyer tried to contact escrow.com as well but found strange that no one replied.

 

[Mauli Fry]

Hello I emailed you earlier but wanted to respond on here. I have reported the issue to my engineering team and Jackson so we can get it handled. If there is anything, please do not hesitate to reach out to me.

 

[mattG]

Call them and get a live person on the phone

 

[chickenfillet]

I can't call from Australia, I don't have calling cards with me, and it's expensive.

Can anyone else login to Escrow.com?

It seems Escrow.com have deleted my account, after I submitted the 1st payment of 4 figures...

 

[chickenfillet]

You're not helping my friend, I don't own a home phone, only mobile phone that gives me unlimited calls country wide in Australia, not US.

Can anyone else login to Escrow.com or am I the only one having problems?

 

[ZapNano]

Another games from one of those so called professional company; they will make tons of lame, and dry excuses.

Hope will workout for you; don't give them anymore money. Buy other domain and move on. Problem solved!