Demands to Moniker

[mediaadvantages]

I am tired of waiting on the DNS problem with Moniker. I am posting this same message on other forums. If this isn't fixed with a call back to me in the next 24 hours, I will be damanding that Moniker transfer all of my domains to another Registrar on Monikers dime.

This is crap, someone else is making money off of any parking and a couple which are being developed right now can't be pointed at my host. If I have to get a lawyer involved I will. This is the last attempt to get Moniker to make things correct!

 

[MrRhee]

I second this. I am having terrible DNS problems with Moniker when it comes to dropped domains they've caught. This is becoming a huge problem.

 

[Giode]

At one point a couple months ago, I was going to transfer all my domains to Moniker. That's not going to happen now because of all the bad stuff I keep reading on a constant basis about them. Seems to me, since the sellout to those half wits at Oversee.net, this register has declined in customer service rapidly.

Monte, are you reading this?

 

[maximum]

I am not saying you don't have a right to complain. I used to be a loyal Moniker customer too, but since they were taken over they seem to be trying to overtake their customers. The DNS issue has affected many. My reason for replying is not to complain that you are complaining, just about how you are complaining

#1) If you're going to accuse, make sure you explain the whole story. Partial details only, and you both seem like a simple crying baby and make few understanding (or caring) jury members (NPers in this case).

#2) Don't threaten a company like Moniker with what you can't do to them (ie: make them pay to transfer elsewhere). You may not know the law, but guaranteed they know the law and the rules they have to go by!

#3) Make sure you know what you're threatening if you don't see the applicability of #2, and always read terms you're agreeing too incase of future events like this (see section #17 of what you agreed to using them for domain registration). They are smart enough to always leave themselves a "back door" out of most situations. A good lawyer may be able to shut that door in their face, but not without it costing you more than its probably worth.


Hopefully, you and Moniker can work things out. If not, just move your domains out and "politely, but fimly" let it be know by those other "potential customers of theirs" what you think of Moniker. Raging mad attitude from a disgruntled customer makes the customer look bad, not the company, even if the company is wrong. Make yourself out like the nice, poor, respectful, professional, struggling webmaster who tried all he could to be nice as could be before finally just taking his biz elsewhere, and you'll get more accomplished, be believed easier later, be respected more, and you end-up being the "better man" in the situation.

Just things IMHO.

 

[bmugford]

I have not been impressed by Moniker in any aspect as a Registrar, especially recently.

 

[mediaadvantages]

@maximum

I did not choose to have my names at Moniker. They were sent there by Snapnames. I at no time whatsoever agreed to the terms over at Moniker.


2. Domain Registration Service

The SnapNames service can acquire a registered domain name that subsequently becomes or is made available for public registration. There is no initial fee for placing an order and you will only be charged if SnapNames is successful in securing an ordered domain on your behalf. If a domain name that is sought via our service becomes available for public registration due to any circumstance, our service will make commercially reasonable efforts to acquire the domain name and register it through one of our registrar partners on your behalf.

We do not and cannot guarantee acquisition of any domain name, nor can we guarantee at which registrar the name will ultimately be registered upon its deletion by the applicable registry operator. To maximize your chances of getting the domain name you want, we use a network of many registrars to attempt to acquire domain names. The domain name you back-order may therefore be registered through a registrar other than the registrar who referred you to us, or whose reseller referred you to us.

There is also no guarantee that one of our registrar partners, on its fully-automated website, will not facilitate the registration of the name you want by someone else who applies through the registrar's own website interface.

When SnapNames registers a domain in response to your order, you acknowledge that the duration of the initial registration term may vary slightly depending on the method we use to fulfill your order. If the domain was registered to you after deletion from a domain registry, the registration term will be for 365 days from the date of acquisition. If the domain did not go through deletion but rather was registered to you via a registrar transfer, the registration term will be for 365 days from the date of expiration listed in the whois for that domain.

In order to assist you in identifying and determining the status of domain names you may wish to order, SnapNames may offer on its site Whois look-up services, in addition to services that provide information on names that are about to or have already expired, are about to be deleted, or have just been made available to the public for registration via our site. Information about the status of a domain name is offered on a commercially reasonable basis: to SnapNames' knowledge, no entity is able to reliably offer complete and real-time information on the status of a domain name during the time just before or soon after its deletion by the registry. You should always attempt to obtain independent confirmation of a domain name's status by performing a Whois look-up, found on the website of any ICANN-accredited registrar, including SnapNames' partners, prior to placing an order.

Unless a Customer specifies nameservers that should be assigned to the ordered domain name upon it's registration, all domain names registered through SnapNames are pointed to a nameserver controlled by SnapNames. The web page then provided may be modified at any time by SnapNames without prior notice to you and may include such things as, without limitation (i) links to additional products and services offered by SnapNames, (ii) advertisements for products and services offered by third-parties, and (iii) an internet search engine interface. Once a domain name is registered for you, if for any reason you do not wish to have your domain name pointed to this web page, you should change the nameserver settings for that domain by accessing the domain at the acquiring registrar by using the account login information provided by SnapNames and/or the registrar at the time of the registration.

Added: plus it got a response on another forum from someone at moniker that is going to make sure this is taken care of immediately.

 

[snowberry]

I have no names at Moniker but I don't catch drops and mostly i re reg at Godaddy for easy push to new owners on the snap. But Moniker may be the enom of the 2008-2009?

 

[maximum]

I did not choose to have my names at Moniker. They were sent there by Snapnames. I at no time whatsoever agreed to the terms over at Moniker.

Yes you did :p By agreeing to SnapNames' terms, you did exactly that. What you pasted came from the same legal terms as the following:

17. Registration of domain names

SnapNames has partnerships with various registrars for the purpose of registering domain names. Our registration service entails SnapNames registering domain names on your behalf with one of our registrar partners. Other than what is specifically stated in this Agreement regarding our registration of domain name service, it is the agreements between the particular registrar associated with a given domain name and the registrant of said domain name that will explain your rights and obligations when you register a domain name through SnapNames. By this Agreement, you acknowledge that you have read and accept the terms of these respective registrar agreements.

Did you not read all of the terms? Selective reading or selective memory?

Added: plus it got a response on another forum from someone at moniker that is going to make sure this is taken care of immediately.

Glad to hear it :tu: Hope things come out working great for you. Good luck :kickass:

 

[gazzip]

I'm not sure if this helps you any but in your snapnames account you can set up (default) which nameservers you want your (newly won domains) to point to.

Log in at snap > go to My Account > Registration Info and set the nameservers at the bottom of the page to your parking company.....saves a little time.

(obviously it will still take some time to propagate once you win a name)



.

 

[ARonald]

The DNS problem exists for hand regged names as well. It takes 2-4 days for the DNS change to reflect. Quite a frustration...

 

[jhansen]

Perhaps I'm just confused as to what the problem is here..but I've honestly had no problems with Moniker, especially in regards to DNS issues.

I use Dreamhost to host all of my names, so I've made ns1.dreamhost.com and ns2.dreamhost.com my default Moniker DNS addresses.

Yesterday I hand-regged a name on Moniker, logged into Dreamhost, added it to my account, built a quick page to test traffic, uploaded...and the site was up and running. The full process took no more than 10 minutes, tops. DNS changes for pre-existing names have never been a problem for me either, usually taking <24HR to resolve, which is certainly reasonable.

I'm not trying to diminish whatever problem you're having, I just see a lot of Moniker venom coming out already in this thread, and I couldn't help but offer up my experiences with them.

Good luck!

-Justin

 

[gear]

Moniker is great domiain Registrar
lots of my domain to be there!